All in due time: The development of trust in computer-mediated and face-to-face teams

Organizational Behavior and Human Decision Processes

Volumn 99, Issue 1, 2006, Pages 16-33

  Wilson, Jeanne M ^a   Straus, Susan G ^b   McEvily, Bill ^c,d  

^a William and Mary   (United States)

^b RAND CORPORATION   (United States)

^c CARNEGIE MELLON UNIVERSITY   (United States)

^d UNIVERSITY OF TORONTO   (Canada)

Author keywords

Computer mediated communication; Distributed groups; Trust

Indexed keywords

EID: 30044447935     PISSN: 07495978     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.obhdp.2005.08.001     Document Type: Article

References (120)

1. M.J. Abel Experiences in an exploratory distributed organization In J. Galegher R. Kraut & C. Egido (Eds.) Intellectual teamwork 1990 Erlbaum Norwood, NJ 489-510
2. B.J. Alge C. Weithoff & H.J. Klein When does the medium matter? Knowledge-building experiences and opportunities in decision-making teams Organizational Behavior and Human Decision Processes 91 2003 26-37
3. B.E. Ashforth & R.T. Lee Defensive behavior in organizations: A preliminary model Human Relations 43 1990 621-648
4. M. Alonzo & M. Aiken Flaming in electronic communication Decision Support Systems 36 2004 205-217
5. R.F. Bales Interaction process analysis: A method for the study of small groups 1950 Addison-Wesley Cambridge, MA
6. R.F. Bales The equilibrium problem in small groups In T. Parsons R.F. Bales & E.A. Shils (Eds.) Working papers in the theory of action 1953 Free Press New York 111-161
7. B.B. Baltes M.W. Dickson M.P. Sherman C.C. Bauer & J.S. LaGanke Computer-mediated communication and group decision-making: A meta-analysis Organizational Behavior and Human Decision Processes 87 2002 156-179
8. C.I. Barnard The functions of the executive 1938 Harvard University Press Cambridge, MA
9. C.R. Berger & R.J. Calabrese Some explanations in initial interaction and beyond Human Communication Research 2 1975 99-112
10. R.S. Burt M. Knez Trust and third party gossip In R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 68-89
11. D. Chan Functional relations among constructs in the same content domain at different levels of analysis: A typology of composition models Journal of Applied Psychology 83 1998 234-246
12. A. Chang P. Bordia & J. Duck Punctuated equilibrium and linear progression: Toward a new understanding of group development Academy of Management Journal 46 2003 106-117
13. L. Chidambaram R.P. Bostrom & B.E. Wynne The impact of GDSS on group development Journal of Management Information Systems 7 1991 3-25
14. J.A. Cohen Coefficient of agreement for nominal scales Education and Psychological Measurement 20 1960 37-46
15. J.S. Coleman Foundations of social theory 1990 Harvard University Press Cambridge, MA
16. T. Connolly L.M. Jessup & J.S. Valacich Effects of anonymity and evaluative tone on idea generation in computer-mediated groups Management Science 36 1990 97-120
17. Crisp, C. B., & Jarvenpaa, S. L. (2000, August). Trust over time in global virtual teams. Paper presented at the Academy of Management conference, Toronto, Ont.
18. M.J. Culnan & M.L. Markus Information technologies In F.M. Jablin L.L. Putnam K.H. Roberts & L.W. Porter (Eds.) Handbook of organizational communication: An interdisciplinary perspective 1987 Sage Newbury Park, CA 420-443
19. A. Dennis A. Heminger J. Nunamaker & D. Vogel Bringing automated support to large groups: The Burr-Brown experience Information and Management 18 1990 111-121
20. K.T. Dirks The effects of interpersonal trust on work group performance Journal of Applied Psychology 84 1999 445-455
21. K.T. Dirks Trust in leadership and team performance: Evidence from NCAA basketball Journal of Applied Psychology 85 2000 1004-1012
22. K.T. Dirks & D.L. Ferrin The role of trust in organizational settings Organization Science 12 2001 450-469
23. V.J. Dubrovsky S. Kiesler & B.N. Sethna The equalization phenomenon: Status effects in computer-mediated and face-to-face decision-making groups Human-Computer Interaction 6 1991 119-146
24. J.D. Eveland & T.K. Bikson Work group structures and computer support: A field experiment ACM Transactions on Office Information Systems 6 1989 354-379
25. D.L. Ferrin & K.T. Dirks The use of rewards to increase and decrease trust: Mediating processes and differential effects Organization Science 14 2003 18-31
26. J.P. Folger D.E. Hewes & M.S. Poole Coding social interaction In B. Dervin & M. Voight (Eds.) Progress in communication sciences Vol. 4 1984 Ablex Norwood, NJ 115-161
27. R. Frank The strategic role of emotions: Reconciling under and over-socialized accounts of behavior Rationality and Society 5 1993 160-184
28. J. Fulk & G. DeSanctis Electronic communication and changing organizational forms Organization Science 6 1995 1-13
29. J. Fulk J.A. Schmidt & D. Schwarz The dynamics of context-behaviour interactions in computer-mediated communication In M. Lea (Ed.) Contexts of computer-mediated communication 1992 Harvester-Wheatsheaf London 7-29
30. G.C. Futoran J.R. Kelly & J.E. McGrath TEMPO: A time-based system for analysis of group interaction process Basic and Applied Social Psychology 10 1989 211-232
31. J. Galegher & R.E. Kraut Computer-mediated communication and collaborative writing: Media influence and adaptation to communication constraints Proceedings of the conference on Computer Supported Cooperative Work (CSCW)'92 1992 ACM Press New York 155-162
32. J. Galegher & R.E. Kraut Computer-mediated communication for intellectual teamwork: An experiment in group writing Information Systems Research 5 1994 110-138
33. D. Gambetta Can we trust? In D. Gambetta (Ed.) Trust: Making and breaking cooperative relations 1988 Basil Blackwell New York 213-238
34. C.B. Gibson & J.A. Manuel Building trust: Effective multicultural communication processes in virtual teams In C.B. Gibson & S.G. Cohen (Eds.) Virtual teams that work: Creating conditions for virtual team effectiveness 2003 Jossey-Bass San Francisco 59-86
35. R. Golembiewski & M. McConkie The centrality of interpersonal trust in group process In C.L. Cooper (Ed.) Theories of group process 1975 Wiley New York 131-185
36. Goodman, P. S., & Wilson, J. M. (2000). Substitutes for socialization and exocentric teams. In M. Neale, B. Mannix (Series Ed.) & T. Griffith (Vol. Ed.) Research in Groups and Teams, Vol. 3, (pp. 53-77). Stamford, CT: JAI Press.
37. T.L. Griffith J.E. Sawyer & M.A. Neale Virtualness and knowledge in teams: Managing the love triangle of organizations, individuals, and information technology MIS Quarterly 27 2003 265-287
38. H. Guetzkow Unitizing and categorizing problems in coding qualitative data Journal of Clinical Psychology 6 1950 47-58
39. R. Gulati Does familiarity breed trust? The implications of repeated ties for contractual choice in alliances Academy of Management Journal 38 1995 85-112
40. C. Handy Trust and the virtual organization Harvard Business Review 73 1995 40-48
41. D.A. Harrison K.H. Price J.H. Gavin & A.T. Florey Time, teams, and task performance: Changing effects of surface- and deep-level diversity on group functioning Academy of Management Journal 45 2002 1029-1045
42. D.A. Harrison S. Mohammed J.E. McGrath A.T. Florey & S.W. Vanderstoep Time matters in team performance: Effects of member familiarity, entrainment, and task discontinuity on speed and quality Personnel Psychology 56 2003 633-669
43. J.P. Herrig The measurement of liking and disliking Journal of Educational Psychology 21 1930 159-196
44. S.R. Hiltz K. Johnson & M. Turoff Experiments in group decision-making: Communication process and outcome in face-to-face versus computerized conferences Human Communication Research 13 1986 225-252
45. A.B. Hollingshead Information suppression and status persistence in group decision making: The effect of communication media Human Communication Research 23 1996 193-219
46. A.B. Hollingshead J.E. McGrath & K.M. O'Connor Group task performance and communication technology: A longitudinal study of computer-mediated versus face-to-face work groups Small Group Research 24 1993 307-334
47. S.L. Jarvenpaa K. Knoll & D.E. Leidner Is anybody out there? Antecedents of trust in global virtual teams Journal of Management Information Systems 14 1998 29-64
48. R. James R.G. Demaree & G. Wolf Estimating within-group interrater reliability with and without response bias Journal of Applied Psychology 69 1984 85-98
49. C. Johnson-George & W. Swap Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other Journal of Personality and Social Psychology 43 1982 1306-1317
50. S. Kiesler J. Siegel & T.W. McGuire Social psychological aspects of computer-mediated communication American Psychologist 39 1984 1123-1134
51. S. Kiesler D. Zubrow & A.M. Moses V. Geller Affect in computer-mediated communication Human Computer Interaction 1 1985 77-104
52. R.E. Kraut J. Galagher & C. Egido Relationships and tasks in scientific research collaboration Human Computer Interaction 3 1988 31-58
53. C.W. Langfred Too much of a good thing? Negative effects of high trust and individual autonomy in self-managing teams Academy of Management Journal 47 2004 385-399
54. J.R. Landis & G.G. Koch Measurement of observer agreement for categorical data Biometrics 33 1977 159-175
55. E. Lawler The ultimate advantage: Creating the high involvement organization 1992 Jossey-Bass San Francisco
56. Lawrence, J. A., & Mongeau, P. (1996, May). The role of image and anticipation of future interaction in computer-mediated impression development. Paper presented at the meeting of the International Communication Association in Chicago.
57. R.J. Lewicki & B.B. Bunker Developing and maintaining trust in work relationships In R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 114-139
58. R.J. Lewicki D.J. McAllister & R.J. Bies Trust and distrust: New relationships and realities Academy of Management Review 23 1998 438-458
59. K.Y. Liang & S.L. Zeger Longitudinal data analysis using generalized linear models Biometrika 73 1986 13-22
60. D. Mankin S.G. Cohen & T.K. Bikson Teams and technology: Fulfilling the promise of the new organization 1996 Harvard Business School Press Boston
61. J.G. March & Z. Shapira Managerial perspectives on risk and risk-taking Management Science 33 1987 1404-1418
62. L.L. Martins L.L. Gilson & M.T. Maynard Virtual teams: What do we know and where do we go from here? Journal of Management 30 2004 805-825
63. R.C. Mayer & J.H. Davis The effect of the performance appraisal system on trust for management: A field quasi-experiment Journal of Applied Psychology 84 1999 123-136
64. R.C. Mayer J.H. Davis & F.D. Schoorman An integrative model of organizational trust Academy of Management Review 20 1995 709-734
65. D.J. McAllister Affect- and cognition-based trust as foundations for interpersonal cooperation in organizations Academy of Management Journal 38 1995 24-59
66. J.E. McGrath Groups: Interaction and performance 1984 Prentice-Hall Englewood Cliffs, NJ
67. J.E. McGrath The JEMCO workshop: Description of a longitudinal study Small Group Research 24 1993 285-306
68. J.E. McGrath H. Arrow D.H. Gruenfeld A.B. Hollingshead & K.M. O'Connor Groups, tasks and technology: The effects of experience and change Small Group Research 24 1993 406-420
69. D. Meyerson K.E. Weick & R.M. Kramer Swift trust and temporary groups In R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 166-195
70. D.A. Moore T.R. Kurtzberg C.R. Fox & M.H. Bazerman Positive illusions and forecasting errors in mutual fund investment decisions Organizational Behavior and Human Decision Processes 79 1999 95-114
71. D.A. Moore T.R. Kurtzberg L.L. Thompson & M.W. Morris Long and short routes to success in electronically mediated negotiations: Group affiliations and good vibrations Organizational Behavior and Human Decision Processes 77 1999 22-44
72. C.E. Naquin & G.D. Paulson Online bargaining and interpersonal trust Journal of Applied Psychology 88 2003 113-120
73. M. Ohara-Devereaux & R. Johansen Globalwork: Bridging distance, culture and time 1994 Jossey-Bass San Francisco
74. J. Orbell & R. Dawes A cognitive miser's theory of cooperators' advantage American Political Science Review 85 1991 515-528
75. W.G. Ouchi Theory Z: How American business can meet the Japanese challenge 1981 Addison-Wesley Reading, MA
76. M.R. Parks & L.D. Roberts Making MOOsic: The development of personal relationships online and a comparison to their off-line counterparts Journal of Social and Personal Relationships 15 1998 517-537
77. D.L. Paul & R.R. McDaniel A field study of the effect of interpersonal trust on virtual collaborative relationship performance MIS Quarterly 28 2004 183-227
78. L.H. Pelled K.M. Eisenhardt & K.R. Xin Exploring the black box: An analysis of work group diversity, conflict and performance Administrative Science Quarterly 44 1999 1-29
79. G. Piccoli & B. Ives Trust and the unintended effects of behavior control in virtual teams MIS Quarterly 27 2003 365-376
80. M.S. Poole Organizational challenges for the new forms In G. DeSanctis & J. Fulk (Eds.) Shaping organization form: Communication, connection and community 1999 Sage Thousand Oaks 453-471
81. M.S. Poole & A.H. Van de Ven Using paradox to build management and organization theories Academy of Management Review 14 1989 562-578
82. R.E. Rice The new media: Communication, research and technology 1984 Sage Beverly Hills
83. D.M. Rousseau Psychological contracts in organizations: Understanding written and unwritten agreements 1995 Sage Thousand Oaks
84. D.M. Rousseau S.B. Sitkin R.S. Burt & C. Camerer Not so different after all: A cross-discipline view of trust Academy of Management Review 23 1998 393-404
85. G.R. Salancik & J. Pfeffer A social information processing approach to job attitudes and task design Administrative Science Quarterly 23 1978 224-253
86. A.B. Seligman Trust and sociability: On the limits of confidence and role expectations American Journal of Economics and Sociology 57 1998 391-404
87. B.H. Sheppard & D.M. Sherman The grammars of trust: A model and general implications Academy of Management Review 23 1998 422-437
88. J. Short E. Williams & B. Christie The social psychology of telecommunications 1976 John Wiley London
89. J. Siegel V. Dubrovsky S. Kiesler & T.W. McGuire Group processes in computer-mediated communication Organizational Behavior and Human Decision Processes 37 1986 157-187
90. Simons, T. L., & Peterson, R. S. (1998, August). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Paper presented at the Academy of Management conference, San Diego, CA.
91. J.A. Sniezek Groups under uncertainty: An examination of confidence in group decision making Organizational Behavior and Human Decision Processes 52 1992 124-156
92. C.M. Solomon Managing virtual teams Workforce 80 2001 60-65
93. L. Sproull & S. Kiesler Reducing social context cues: Electronic mail in organizational communication Management Science 32 1986 1492-1512
94. S.G. Straus Getting a clue: Communication media and information distribution effects on group process and performance Small Group Research 27 1996 115-142
95. S.G. Straus Technology, group process, and group outcomes: Testing the connections in computer-mediated and face-to-face groups Human-Computer Interaction 12 1997 227-266
96. G. Szulanski The process of knowledge transfer: A diachronic analysis of stickiness Organizational Behavior and Human Decision Processes 82 2000 9-21
97. L.C. Tidwell & J.B. Walther Computer-mediated communication effects on disclosure, impressions and interpersonal evaluations: Getting to know one another a bit at a time Human Communication Research 28 2002 317-348
98. B.W. Tuckman Developmental sequence in small groups Psychological Bulletin 63 1965 384-399
99. T.R. Tyler &P. DeGoey Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions In: R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 331-356
100. T.R. Tyler R.M. Kramer Wither trust? In R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 1-15
101. J.B. Walther Interpersonal effects in computer-mediated interaction: A relational perspective Communication Research 19 1992 52-90
102. J.B. Walther Impression development in computer-mediated interaction Western Journal of Communication 57 1993 381-393
103. J.B. Walther Relational aspects of computer-mediated communication: Experimental observations over time Organization Science 6 1995 186-203
104. J.B. Walther Computer-mediated communication: Impersonal, interpersonal, and hyperpersonal interaction Communication Research 23 1996 3-43
105. J.B. Walther Group and interpersonal effects in international computer-mediated collaboration Human Communication Research 23 1997 342-369
106. J.B. Walther J.F. Anderson & D.W. Park Interpersonal effects in computer-mediated interaction: A meta-analysis of social and anti-social communication Communication Research 21 1994 460-487
107. J.B. Walther & J.K. Burgoon Relational communication in computer-mediated interaction Human Communication Research 19 1992 50-88
108. J.B. Walther C.L. Slovacek & L.C. Tidwell Is a picture worth a thousand words? Photographic images in long-term and short-term computer-mediated communication Communication Research 28 2001 105-135
109. L.R. Weingart How did they do that? The ways and means of studying group process Research in Organizational Behavior 19 1997 189-239
110. S.P. Weisband Group discussion and first advocacy effects in computer-mediated and face-to-face decision making groups Organizational Behavior and Human Decision Processes 53 1992 352-380
111. Weisband, S., & Iacono, S. (1997). Developing trust in virtual teams. In Proceedings of the Hawaii international conference on systems sciences Vol. 30. (pp. 412-420). Wailea, HI.
112. S. Weisband S.K. Schneider & T. Connolly Computer-mediated communication and social information: Status salience and status differences Academy of Management Journal 38 1995 1124-1151
113. C.E. Werts R.L. Linn & K.G. Joreskog Intraclass reliability estimates: Testing structural assumptions Educational and Psychological Measurement 34 1974 25-33
114. S.A. Wheelan Group processes: A developmental perspective 1994 Allyn & Bacon Sydney
115. H. Wichman Effects of isolation and communication on cooperation in a two person game Journal of Personality and Social Psychology 16 1970 114-120
116. M. Williams In whom we trust: Group membership as an effective context for trust development Academy of Management Review 26 2001 377-396
117. Wilson, J. M. (2001). The development of trust in distributed groups. Unpublished doctoral dissertation, Carnegie Mellon University, Pittsburgh, PA.
118. D.E. Zand Trust and managerial problem-solving Administrative Science Quarterly 17 1972 229-239
119. L.G. Zucker Production of trust: Institutional sources of economic structure In B.M. Staw & L.L. Cummings (Eds.) Research in organizational Behavior 1986 JAI Greenwich, CT 53-111
120. L.G. Zucker M.R. Darby M.B. Brewer Y. Peng Collaboration structure and informant dilemmas in biotechnology In R.M. Kramer & T.R. Tyler (Eds.) Trust in organizations: Frontiers of theory and research 1996 Sage Thousand Oaks, CA 90-113