Self-service technology and online financial service choice

International Journal of Service Industry Management

Volumn 18, Issue 3, 2007, Pages 246-268

  Ding, Xin ^a   Verma, Rohit ^b   Iqbal, Zafar ^c  

^a UNIVERSITY OF HOUSTON   (United States)

^b 335 Statler Hall   (United States)

^c DEPAUL UNIVERSITY   (United States)

Author keywords

Customer requirements; Customer satisfaction; Electronic commerce; Financial services; Self service

Indexed keywords

EID: 34250363191     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230710751479     Document Type: Article

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