Mapping the context and practice of training, development and HRD in European call centres

Journal of European Industrial Training

Volumn 32, Issue , 2008, Pages 612-728

  Garavan, Thomas N ^a   Wilson, John P ^b   Cross, Christine ^a   Carbery, Ronan ^a   Sieben, Inga ^c   de Grip, Andries ^c   Strandberg, Christer ^d   Gubbins, Claire ^e   Shanahan, Valerie ^a   Hogan, Carole ^f   McCracken, Martin ^g   Heaton, Norma ^g  

^a UNIVERSITY OF LIMERICK   (Ireland)

^b UNIVERSITY OF SHEFFIELD   (United Kingdom)

^c MAASTRICHT UNIVERSITY   (Netherlands)

^d MID SWEDEN UNIVERSITY   (Sweden)

^e UNIVERSITY COLLEGE CORK   (Ireland)

^f Carole Hogan Associates   (Ireland)

^g UNIVERSITY OF ULSTER   (United Kingdom)

Author keywords

Call centres; Employee development; Europe; Human resource development; Training

Indexed keywords

EID: 54249130335     PISSN: 03090590     EISSN: None     Source Type: Journal    
DOI: 10.1108/03090590810918764     Document Type: Article

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