Training in service - Importing and imparting customer service culture as an interactive process

International Journal of Human Resource Management

Volumn 11, Issue 6, 2000, Pages 1082-1103

  Sturdy, Andrew ^a  

^a UNIVERSITY OF MELBOURNE   (Australia)

Author keywords

Call centre; Customer service; Employee orientations; Knowledge diffusion; Participant observation; Training

Indexed keywords

EID: 0038392226     PISSN: 09585192     EISSN: None     Source Type: Journal    
DOI: 10.1080/09585190050177175     Document Type: Article

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