Emotion Regulation in Customer Service Roles: Testing a Model of Emotional Labor

Journal of Occupational Health Psychology

Volumn 8, Issue 1, 2003, Pages 55-73

  Totterdell, Peter ^a   Holman, David ^a  

^a UNIVERSITY OF SHEFFIELD   (United Kingdom)

Author keywords

[No Author keywords available]

Indexed keywords

ADULT; ARTICLE; BURNOUT; CLINICAL ARTICLE; COMPUTER; CONSUMER; EMOTION; EMPLOYEE; EXHAUSTION; FEMALE; FINANCE; HUMAN; JOB SATISFACTION; MALE; MODEL; ORGANIZATION; PRIORITY JOURNAL; QUESTIONNAIRE; RATING SCALE; SOCIAL INTERACTION; TASK PERFORMANCE; TELEPHONE; TIME; ADAPTIVE BEHAVIOR; COMMERCIAL PHENOMENA; EMPLOYMENT; HUMAN RELATION; MIDDLE AGED; PSYCHOLOGICAL MODEL; REGRESSION ANALYSIS; STATISTICAL MODEL; UNITED KINGDOM;

ADAPTATION, PSYCHOLOGICAL; ADULT; COMMERCE; EMOTIONS; EMPLOYMENT; ENGLAND; FEMALE; HUMANS; INTERPERSONAL RELATIONS; LIKELIHOOD FUNCTIONS; MALE; MIDDLE AGED; MODELS, PSYCHOLOGICAL; REGRESSION ANALYSIS;

EID: 0038476381     PISSN: 10768998     EISSN: None     Source Type: Journal    
DOI: 10.1037/1076-8998.8.1.55     Document Type: Article

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