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Volumn 44, Issue 5, 2001, Pages 988-995

Can good citizens lead the way in providing quality service? A field quasi experiment

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Indexed keywords


EID: 0035604442     PISSN: 00014273     EISSN: None     Source Type: Journal    
DOI: 10.2307/3069442     Document Type: Article
Times cited : (62)

References (11)
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  • 2
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    • The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypothesis
    • Chen, X. P., Hui, C., & Sego, D. 1998. The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypothesis. Journal of Applied Psychology, 83: 922-931.
    • (1998) Journal of Applied Psychology , vol.83 , pp. 922-931
    • Chen, X.P.1    Hui, C.2    Sego, D.3
  • 4
    • 0345851249 scopus 로고
    • Total quality management: Empirical, conceptual, and practical issues
    • Hackman, J. R., & Wageman, R. 1995. Total quality management: Empirical, conceptual, and practical issues. Administrative Science Quarterly, 40: 309-342.
    • (1995) Administrative Science Quarterly , vol.40 , pp. 309-342
    • Hackman, J.R.1    Wageman, R.2
  • 6
    • 0001794383 scopus 로고    scopus 로고
    • Reaching and changing frontline employees
    • Larkin, T. J., & Larkin, S. 1996. Reaching and changing frontline employees. Harvard Business Review, 74(3): 95-104.
    • (1996) Harvard Business Review , vol.74 , Issue.3 , pp. 95-104
    • Larkin, T.J.1    Larkin, S.2
  • 7
    • 0000139613 scopus 로고
    • Trainees' attributes: Neglected influences on training effectiveness
    • Noe, R. A. 1986. Trainees' attributes: Neglected influences on training effectiveness. Academy of Management Review, 11: 736-749.
    • (1986) Academy of Management Review , vol.11 , pp. 736-749
    • Noe, R.A.1
  • 9
    • 84986042788 scopus 로고
    • A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior
    • Organ, D. W., & Ryan, K. 1995. A meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel Psychology, 48: 775-802.
    • (1995) Personnel Psychology , vol.48 , pp. 775-802
    • Organ, D.W.1    Ryan, K.2
  • 10
    • 84989040364 scopus 로고
    • Total quality management as competitive advantage: A review and empirical study
    • Powell, T. C. 1995. Total quality management as competitive advantage: A review and empirical study. Strategic Management Journal, 16: 15-37.
    • (1995) Strategic Management Journal , vol.16 , pp. 15-37
    • Powell, T.C.1
  • 11
    • 58149367515 scopus 로고
    • Organizational citizenship behavior: Its nature and antecedents
    • Smith, C. A., Organ, D. W., & Near, J. P. 1983. Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68: 653-663.
    • (1983) Journal of Applied Psychology , vol.68 , pp. 653-663
    • Smith, C.A.1    Organ, D.W.2    Near, J.P.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.