Unlocking the black box: Line managers and HRM-Performance in a call centre context

International Journal of Productivity and Performance Management

Volumn 57, Issue 4, 2008, Pages 275-296

  Harney, Brian ^a   Jordan, Claire ^b  

^a UNIVERSITY OF CAMBRIDGE   (United Kingdom)

^b NATIONAL UNIVERSITY OF IRELAND   (Ireland)

Author keywords

Call centres; Human resource management; Line managers; Performance management

Indexed keywords

EID: 43049094099     PISSN: 17410401     EISSN: None     Source Type: Journal    
DOI: 10.1108/17410400810867508     Document Type: Article

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