Learning to control: Training and work organization in Australian call centres

Journal of Industrial Relations

Volumn 50, Issue 2, 2008, Pages 243-256

  Smith, Andrew ^a   Smith, Erica ^a  

^a UNIVERSITY OF BALLARAT   (Australia)

Author keywords

Call centres; Human resource development; Training; Vocational education and training; Work organization

Indexed keywords

EID: 41149145615     PISSN: 00221856     EISSN: 14729296     Source Type: Journal    
DOI: 10.1177/0022185607087900     Document Type: Article

References (14)

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