A study of the relationship between emotional intelligence and performance in UK call centres

Journal of Managerial Psychology

Volumn 19, Issue 4, 2004, Pages 442-454

  Higgs, Malcolm ^a  

^a UNIVERSITY OF READING   (United Kingdom)

Author keywords

Call centres; Individual psychology; Performance measures; United Kingdom

Indexed keywords

EID: 23744496288     PISSN: 02683946     EISSN: None     Source Type: Journal    
DOI: 10.1108/02683940410537972     Document Type: Article

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