An exploration of managerial issues in call centres

Managing Service Quality: An International Journal

Volumn 12, Issue 4, 2002, Pages 246-256

  Armistead, Colin ^a   Kiely, Julia ^a   Hole, Linda ^a   Prescott, Jean ^b  

^a Operations Strategy and Management ^*  (United States)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Communications industries; Information technology; Motivation; Professionalism

Indexed keywords

EID: 84986159934     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520210434857     Document Type: Article

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