Call centre management: Responsibilities and performance

International Journal of Service Industry Management

Volumn 17, Issue 3, 2006, Pages 284-300

  Robinson, George ^a   Morley, Clive ^a  

^a RMIT UNIVERSITY   (Australia)

Author keywords

Call centres; Customer service management; Performance measures; Quality indicators

Indexed keywords

EID: 33744817363     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610667122     Document Type: Article

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