Call centre capacity management

International Journal of Service Industry Management

Volumn 11, Issue 2, 2000, Pages 185-196

  Betts, Alan ^a   Meadows, Maureen ^a   Walley, Paul ^a  

^a UNIVERSITY OF WARWICK   (United Kingdom)

Author keywords

Banking; Call centres; Capacity management; Service operations

Indexed keywords

EID: 0034395251     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230010323840     Document Type: Article

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