Recruitment, training and turnover: Another call centre paradox

Personnel Review

Volumn 36, Issue 3, 2007, Pages 476-490

  Townsend, Keith ^a  

^a QUEENSLAND UNIVERSITY OF TECHNOLOGY   (Australia)

Author keywords

Australia; Call centres; Employee turnover; Recruitment; Training

Indexed keywords

EID: 34047268760     PISSN: 00483486     EISSN: None     Source Type: Journal    
DOI: 10.1108/00483480710731383     Document Type: Article

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