Information technology applications in hospitality and tourism: A review of publications from 2005 to 2007

Journal of Travel and Tourism Marketing

Volumn 26, Issue 5-6, 2009, Pages 599-623

  Law, Rob ^a   Leung, Rosanna ^a   Buhalis, Dimitrios ^b  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^b BOURNEMOUTH UNIVERSITY   (United Kingdom)

Author keywords

Information technology; Publications; Research journals; Tourism management and marketing

Indexed keywords

EID: 70450128349     PISSN: 10548408     EISSN: None     Source Type: Journal    
DOI: 10.1080/10548400903163160     Document Type: Review

References (227)

1. Alfaro, I., Nardon, M., Planesi, F., Stock, O., & Zancanaro, M. (2005). Using cinematic techniques on mobile devices for cultural tourism. Information Technology & Tourism, 7(2), 61-71.
2. Altinay, L., & Paraskevas, A. (2007). A computersupported collaborative learning (CSCL) approach in teaching research methods. International Journal of Hospitality Management, 26(3), 623-644.
3. Álvarez, L. S., Martín, A. M. D., & Casielles, R. V. (2007). Relationship marketing and information and communication technologies: Analysis of retail travel agencies. Journal of Travel Research, 45(4), 453-463.
4. Andrle, J. D. (2006). A winning hand: A proposal for an international regulatory schema with respect to the growing online gambling dilemma in the United States. UNLV Gaming Research and Review Journal, 10(1), 59-93.
5. Antoniou, G., Skylogiannis, T., Bikakis, A., & Bassiliades, N. (2005). A semantic brokering system for the tourism domain. Information Technology & Tourism, 7(3-4), 183-200.
6. Arendt, S. W., Ravichandran, S., & Brown, E. (2007). Hospitality and tourism journal matrix. Journal of Hospitality & Tourism Education, i 19(2), 44-50.
7. Arlt, W. G. (2006). Not very willkommen: The Internet as a marketing tool for attracting Germanspeaking tourists to Non-European destinations. Information Technology & Tourism, 8(3-4), 227-238.
8. Au Yeung, T., & Law, R. (2006). Evaluation of usability: A study of hotel web sites in Hong Kong. Journal of Hospitality & Tourism Research, 30(4), 452-473.
9. Ayeh, J. K. (2006). Determinants of Internet usage in Ghanaian hotels: The Case of the Greater Accra Region (GAR). Journal of Hospitality & Leisure Marketing, 15(3), 87-109.
10. Baggio, R. (2006). Complex systems, information technologies, and tourism: A network point of view. Information Technology & Tourism, 8(1), 15-29.
11. Bai, B., Hu, C., & Jang, S. (2006). Examining erelationship marketing features on hotel websites. Journal of Travel & Tourism Marketing, 21(2-3), 33-48.
12. Baloglu, S., & Pekcan, Y. A. (2006). The website design and Internet site marketing practices of upscale and luxury hotels in Turkey. Tourism Management, 27(1), 171-176.
13. Bauernfeind, U., & Zins, A. H. (2006). The perception of exploratory browsing and trust with recommender websites. Information Technology & Tourism, 8(2), 121-136.
14. Beldona, S., Brewer, P., & Kline, S. F. (2006). Centralized information systems in the lodging industry: Implications for knowledge management. Information Technology in Hospitality, 4(2-3), 49-61.
15. Beldona, S., & Cai, L. A. (2006). An exploratory evaluation of rural tourism websites. Journal of Convention & Event Tourism, 8(1), 69-80.
16. Beldona, S., Morrison, A. M., & O'Leary, J. (2005). Online shopping motivations and pleasure travel products: A correspondence analysis. Tourism Management, 26(4), 561-570.
17. Benckendorff, P. (2006). An exploratory analysis of traveler preferences for airline website content. Information Technology & Tourism, 8(3-4), 149-159.
18. Benckendorff, P., Moscardo, G., & Murphy, L. (2005). High tech versus high touch: Visitor responses to the use of technology in tourist attractions. Tourism Recreation Research, 30(3), 37-47.
19. Bennett, M. M., & Lai, C. K. (2005). The impact of the Internet on travel agencies in Taiwan. Tourism & Hospitality Research, 6(1), 8-23.
20. Bergamaschi, S., Beneventano, D., Guerra, F., & Vincini, M. (2005). Building a tourism information provider with the MOMIS system. Information Technology & Tourism, 7(3-4), 221-238.
21. Berger, H., Dittenbach, M., Denk, M., Merkl, D., & Pesenhofer, A. (2007). Getting tourists quicker to the fun part: Photographs, tourist types, community beings, and their implications for a 3D etourism environment. Information Technology & Tourism, 9(3-4), 211-226.
22. Beritelli, P., Bieger, T., & Laesser, C. (2007). The impact of the Internet on information sources portfolios: Insight from a mature market. Journal of Travel & Tourism Marketing, 22(1), 63-80.
23. Beritelli, P., & Schuppisser, M. (2005). Challenges in mobile business solutions for tourist destinations-The trial case of St. Moritz. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 147-162.
24. Bloom, J. Z. (2005). Market segmentation: A neural network application. Annals of Tourism Research, 32(1), 93-111.
25. Bousset, J., Skuras, D., Tesitel, J., Marsat, J., Petrou, A., Fiallo-Pantziou, E., et al (2007). A decision support system for integrated tourism development: Rethinking tourism policies and management strategies. Tourism Geographies, 9(4), 387-404.
26. Brey, E. T., So, S., Kim, D., & Morrison, A. M. (2007). Web-based permission marketing: Segmentation for the lodging industry. Tourism Management, 28(6), 1408-1416.
27. Brown, M. R., Muchira, R., & Gottlieb, U. (2007). Privacy concerns and the purchasing of travel services online. Information Technology & Tourism, 9(1), 15-25.
28. Buhalis, D. (1998). Strategic use of information technolgies in the tourism industry. Tourism Management, 19(5), 409-421.
29. Buhalis, D. (2003). eTourism: Information technology for strategic tourism management. London: Pearson (Financial Times/Prentice Hall).
30. Buhalis, D., & Kaldis, K. (2008). eEnabled Internet distribution for small and medium sized hotels: The case of Athens. Tourism Recreation Research, 33(1), 67-81.
31. Buhalis, D., & Law, R. (2008). Progress in information technology and tourism management: 20 years on and 10 years after the Internet - The state of etourism research. Tourism Management, 29(4), 609-623.
32. Buhalis, D., & O'Connor, P. (2005). Information communication technology revolutionizing tourism. Tourism Recreation Research, 30(3), 7-16.
33. Cardoso, J., & Lange, C. (2007). A framework for assessing strategies and technologies for dynamic packaging applications in e-tourism. Information Technology & Tourism, 9(1), 27-44.
34. Casanova, M. B., Kim, D., & Morrison, A. M. (2005). The relationships of meeting planners' profiles with usage and attitudes toward the use of technology. Journal of Convention & Event Tourism, 7(3-4), 19-43.
35. Chan, S., & Law, R. (2006). Automatic website evaluations: The case of hotels in Hong Kong. Information Technology & Tourism, 8(3-4), 255-269.
36. Chan, W. W., & Ho, K. (2006). Hotels' environmental management systems (ISO 14001): Creative financing strategy. International Journal of Contemporary Hospitality Management, 18(4), 302-316.
37. Chathoth, P. K. (2007). The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms. International Journal of Hospitality Management, 26(2), 395-408.
38. Chen, C. F. (2006). Identifying significant factors influencing consumer trust in an online travel site. Information Technology & Tourism, 8(3-4), 197-214.
39. Chen, C., & Schwartz, Z. (2006). The importance of information asymmetry in customers' booking decisions: A cautionary tale from the Internet. Cornell Hotel & Restaurant Administration Quarterly, 47(3), 207.
40. Cheyne, J., Downes, M., & Legg, S. (2006). Travel agent vs Internet: What influences travel consumer choices? Journal of Vacation Marketing, 12(1), 41-57.
41. Chiang, C., & Jang, S. C. (2006). The effects of perceived price and brand image on value and purchase intention: Leisure travelers' attitudes toward online hotel booking. Journal of Hospitality & Leisure Marketing, 15(3), 49-69.
42. Cho, Y. C., & Agrusa, J. (2006). Assessing use acceptance and satisfaction toward online travel agencies. Information Technology & Tourism, 8(3-4), 179-195.
43. Choi, S., Lehto, X. Y., & Morrison, A. M. (2007). Destination image representation on the web: Content analysis of Macau travel related websites. Tourism Management, 28(1), 118-129.
44. Choi, S., Lehto, X. Y., & O'Leary, J. T. (2007). What does the consumer want from a DMO website? A study of US and Canadian tourists' perspectives. International Journal of Tourism Research, 9(2), 59-72.
45. Choi, S., & Morrison, A. M. (2005). Website effectiveness for bricks and mortar travel retailers. Anatolia, 16(1), 63-78.
46. Christodoulidou, N., Brewer, P., Feinstein, A. H., & Bai, B. (2007). Electronic channels of distribution: Challenges and solutions for hotel operators. FIU Hospitality Review, 25(2), 92-100.
47. Cobanoglu, C., & DeMicco, F. J. (2007). To be secure or not to be: Isn't this the question? A critical look at hotels' network security. International Journal of Hospitality & Tourism Administration, 8(1), 43-59.
48. Cobanoglu, C., Demirer, I., Kepeci, B., & Sipahioglu, S. (2006). The impact of technology in hotels: A case study of Istanbul and Ankara hotels. Anatolia, 17(2), 318-322.
49. Cole, S. T. (2005). Comparing mail and web-based survey distribution methods: Results of surveys to leisure travel retailers. Journal of Travel Research, 43(4), 422-430.
50. Connolly, D. J. (2005). Research methods: A guide to using the case study method to explore hospitality information technology phenomena. Information Technology in Hospitality, 4(1), 23-46.
51. Connolly, D. J., & Lee, S. (2006). Developing information technology proficiencies and fluency in hospitality students. Journal of Hospitality & Tourism Education, 18(3), 15-29.
52. Cooper, M., & Macneil, N. J. (2005). Virtual reality mapping: IT tools for the divide between knowledge and action in tourism. Tourism Recreation Research, 30(3), 61-68.
53. Corfu, A., & Kastenholz, E. (2005). The opportunities and limitations of the Internet in providing a quality tourist experience: The case of "Solares De Portugal." Journal of Quality Assurance in Hospitality and Tourism, 6(1-2), 77-88.
54. Correia, S., & Elliott, R. (2006). An examination of Internet user profiles in the mature tourism market segment in South Africa. Consortium Journal of Hospitality & Tourism, 10(2), 47-62.
55. Cranage, D., Lambert, C. U., Morais, D., & Lane, J. L. (2006). The influence of learning style on hospitality and tourism students' preference for web assignments. Journal of Hospitality & Tourism Education, 18(4), 18-26.
56. Dabas, S., & Manaktola, K. (2007). Managing reservations through online distribution channels. International Journal of Contemporary Hospitality Management, 19(5), 388-396.
57. Dale, C., & Lane, A. (2007). A wolf in sheep's clothing? An analysis of student engagement with virtual learning environments. Journal of Hospitality, Leisure, Sport & Tourism Education, 6(2), 100-108.
58. Davidson, A. P., & Yu, Y. (2005). The Internet and the occidental tourist: An analysis of Taiwan's tourism websites from the perspective of western tourists. Information Technology & Tourism, 7(2), 91-102.
59. Delen, D., & Sirakaya, E. (2006). Determining the efficacy of data-mining methods in predicting gaming ballot outcomes. Journal of Hospitality & Tourism Research, 30(3), 313-332.
60. Dell'Erba, M., Fodor, O., Höpken, W., & Werthner, H. (2005). Exploiting semantic web technologies for harmonizing e-markets. Information Technology & Tourism, 7(3-4), 201-219.
61. DiPietro, R. B., Wang, Y., Rompf, P., & Severt, D. (2007). At-destination visitor information search and venue decision strategies. International Journal of Tourism Research, 9(3), 175-188.
62. Dopson, L. R. (2005). Underlying dimensions of hotel e-commerce competencies and the predicted immediacy for their inclusion in hospitality curricula from the hospitality educator's perspective. Journal of Hospitality and Tourism Education, 17(1), 22-32.
63. Downey, J. F., & DeVeau, L. T. (2005). A computer software approach to teaching hospitality financial accounting. Journal of Hospitality Financial Management, 13(1), 89-97.
64. Dwivedi, M., Shibu, T. P., & Venkatesh, U. (2007). Social software practices on the Internet. International Journal of Contemporary Hospitality Management, 19(5), 415-416.
65. Edwards, S. J., Blythe, P. T., Scott, S., & Weihong-Guo, A. (2006). Tourist information delivered through mobile devices: Findings from the image project. Information Technology & Tourism, 8(1), 31-46.
66. Ejstrud, B. (2006). Visitor numbers and feasibility studies: Predicting visitor numbers to Danish open-air museums using GIS and multivariate statistics. Scandinavian Journal of Hospitality & Tourism, 6(4), 327-335.
67. Emeksiz, M., Gursoy, D., & Icoz, O. (2006). A yield management model for five-star hotels: Computerized and non-computerized implementation. International Journal of Hospitality Management, 25(4), 536-551.
68. Emel, G. G., Taşkin, Ç, & Akat, Ö (2007). Profiling a domestic tourism market by means of association rule mining. Anatolia, 18(2), 335-343.
69. Eraqi, M. I. (2006). IT as a means for enhancing competitive advantage. Anatolia, 17(1), 25-42.
70. Espino-Rodríguez, T. F., & Gil-Padilla, A. M. (2005). Determinants of information systems outsourcing in hotels from the resource-based view: An empirical study. International Journal of Tourism Research, 7(1), 35-47.
71. Essawy, M. (2006). Testing the usability of hotel websites: The springboard for customer relationship building. Information Technology & Tourism, 8(1), 47-70.
72. Feinstein, A. H., Dalbor, M. C., & McManus, A. (2007). Assessing the effectiveness of servsafe online. Journal of Hospitality & Tourism Education, 19(4), 11-20.
73. Frew, A. J. (2000). A critical analysis of tourism information technology research. In D. R. Fesenmaier, S. Klein, & D. Buhalis (Eds.), Information and communication technologies in tourism (pp. 39-52). New York: Springer-Verlag.
74. Gan, L., Sim, C. J., Tan, H. L., & Tan, J. (2006). Online relationship marketing by Singapore hotel websites. Journal of Travel & Tourism Marketing, 20(3-4), 1-19.
75. Garau Vadell, J. B. (2005). Internet use in the lodging industry: Attitudes, opinions and perceptions towards its implementation. Anatolia, 16(2), 162-175.
76. Gertner, R. K., Berger, K. A., & Gertner, D. (2006). Country-dot-com: Marketing and branding destinations online. Journal of Travel & Tourism Marketing, 21(2-3), 105-116.
77. Govers, R., & Go, F. M. (2005). Projected destination image online: Website content analysis of pictures and text. Information Technology & Tourism, 7(2), 73-89.
78. Gregory, S. R., Kline, S. F., & Breiter, D. (2005). Group sales and marketing in convention hotels: Internet and web usage. Journal of Travel & Tourism Marketing, 18(1), 67-77.
79. Griffiths, M., Parke, A., Wood, R., & Parke, J. (2006). Internet gambling: An overview of psychosocial impacts. UNLV Gaming Research & Review Journal, 10(1), 27-39.
80. Gvili, Y., & Poria, Y. (2005). Online mass customization: The case of promoting heritage tourist websites. Anatolia, 16(2), 194-206.
81. Ha, M., & Love, C. (2005). Exploring content and design factors associated with convention and visitors bureau web site development: An analysis of recognition by meeting managers. Journal of Convention & Event Tourism, 7(1), 43-59.
82. Hallab, Z., & Gursoy, D. (2006). U.S. travelers' healthy-living attitudes' impacts on their travel information environment. Journal of Hospitality & Leisure Marketing, 14(2), 5-21.
83. Ham, S., Kim, W. G., & Jeong, S. (2005). Effect of information technology on performance in upscale hotels. International Journal of Hospitality Management, 24(2), 281-294.
84. Han, J., & Mills, J. (2007). Are travel websites meeting the needs of the visually impaired? Information Technology & Tourism, 9(2), 99-113.
85. Han, J., & Mills, J. E. (2006a). The use of problematic integration theory to assess destination online promotion activities: The case of Australia.com in the United States market. Journal of Travel & Tourism Marketing, 20(3-4), 93-105.
86. Han, J., & Mills, J. E. (2006b). Zero acquaintance benchmarking at travel destination websites: What is the first impression that national tourism organizations try to make? International Journal of Tourism Research, 8(6), 405-430.
87. Han, Y., Hu, C., Bai, B., & Jang, S. (2005). Marketing hospitality and tourism education on the Internet: An analysis of e-relationship marketing features. Journal of Hospitality & Tourism Education, 17(1), 11-21.
88. Hashim, N. H., & Murphy, J. (2007). Branding on the web: Evolving domain name usage among Malaysian hotels. Tourism Management, 28(2), 621-624.
89. Hassanien, A. (2006). Using webquest to support learning with technology in higher education. Journal of Hospitality, Leisure, Sport & Tourism Education, 5(1), 41-49.
90. Hasse, J. C., & Milne, S. (2005). Participatory approaches and geographical information systems (PAGIS) in tourism planning. Tourism Geographies, 7(3), 272-289.
91. Ho, C., & Lee, Y. (2007). The development of an etravel service quality scale. Tourism Management, 28(6), 1434-1449.
92. Ho, C., & Liu, Y. (2005). An exploratory investigation of web-based tourist information search behavior. Asia Pacific Journal of Tourism Research, 10(4), 351-360.
93. Hu, C., Han, Y., Jang, S., & Bai, B. (2005). e-Relational characteristics on hospitality and tourism program web sites. Journal of Hospitality & Tourism Research, 29(4), 508-522.
94. Huang, L. (2006). Building up a B2B e-commerce strategic alliance model under an uncertain environment for Taiwan's travel agencies. Tourism Management, 27(6), 1308-1320.
95. Hudson, S., & Gilbert, D. (2006). The Internet and small hospitality businesses: B&B marketing in Canada. Journal of Hospitality & Leisure Marketing, 14(1), 99-116.
96. Hultman, J. (2007). Through the protocol: Culture, magic and GIS in the creation of regional attractiveness. Tourism Geographies, 9(3), 318-336.
97. Hyde, K. F. (2006). Contemporary information search strategies of destination-naïve international vacationers. Journal of Travel & Tourism Marketing, 21(2-3), 63-76.
98. Jacob, M., & Groizard, J. L. (2007). Technology transfer and multinationals: The case of Balearic hotel chains' investments in two developing economies. Tourism Management, 28(4), 976-992.
99. Jeong, M., Oh, H., & Gregoire, M. (2005). The role of website quality in online hotel reservations. Information Technology in Hospitality, 4(1), 3-13.
100. Kale, S. H. (2006). Designing culturally compatible Internet gaming sites. UNLV Gaming Research & Review Journal, 10(1), 41-50.
101. Kamuzora, F. (2006). An investigation into web analytics in marketing Tanzanian tourist products: Managing without measuring? Consortium Journal of Hospitality & Tourism, 11(1), 17-24.
102. Kaplanidou, K., & Veogt, C. (2006). A structural analysis of destination travel intentions as a function of web site features. Journal of Travel Research, 45(2), 204-216.
103. Kim, D., Lehto, X. Y., & Morrison, A. M. (2007). Gender differences in online travel information search: Implications for marketing communications on the Internet. Tourism Management, 28(2), 423-433.
104. Kim, D. J., Kim, W. G., & Han, J. S. (2007). A perceptual mapping of online travel agencies and preference attributes. Tourism Management, 28(2), 591-603.
105. Kim, H. J., & Schliesser, J. (2007). Adaptation of storytelling to mobile information service for a site-specific cultural and historical tour. Information Technology & Tourism, 9(3-4), 195-210.
106. Kim, L. H., Kim, D. J., & Leong, J. K. (2005). The effect of perceived risk on purchase intention in purchasing airline tickets online. Journal of Hospitality & Leisure Marketing, 13(2), 33-53.
107. Kim, W. G., & Ham, S. (2007). The impact of information technology implementation on service quality in the hotel industry. Information Technology in Hospitality, 4(4), 143-151.
108. Kim, W. G., Ma, X., & Kim, D. J. (2006). Determinants of Chinese hotel customers' esatisfaction and purchase intentions. Tourism Management, 27(5), 890-900.
109. Kirk, D., & Pine, R. (1998). Research in hospitality systems and technology. International Journal of Hospitality Management, 17(2), 203-217.
110. Klausegger, C. (2005). Evaluating Internet portals - An empirical study of acceptance measurement based on the Austrian national tourist office's service portal. Journal of Quality Assurance in Hospitality & Tourism, 6(3-4), 163-183.
111. Kluge, E. A. (1996). A literature review of information technology in the hospitality curriculum. Hospitality Research Journal, 19(4), 45-64.
112. Kon, S., & Turner, L. W. (2005). Neural network forecasting of tourism demand. Tourism Economics, 11(3), 301-328.
113. Kothari, T., Hu, C., & Roehl, W. S. (2007). Adopting e-procurement technology in a chain hotel: An exploratory case study. International Journal of Hospitality Management, 26(4), 886-898.
114. Kotler, P., Bowen, J., & Makens, J. (1999). Marketing for hospitality and tourism (2nd ed.). Upper Saddle River, NJ: Prentice Hall.
115. Kozak, M., Bigné, E., & Andreu, L. (2005). Webbased national tourism promotion in the Mediterranean area. Tourism Review, 60(1), 6-11.
116. Kozak, N. (2006). Transformation of tourism distribution channels: Implications of e-commerce for Turkish travel agencies. Journal of Hospitality & Leisure Marketing, 15(2), 95-119.
117. Kozak, N. (2007). External information search behavior of visitors to Turkey. International Journal of Hospitality & Tourism Administration, 8(3), 17-33.
118. Krieger, B., Moskowitz, H., & Rabino, S. (2005). What customers want from a cruise vacation: Using Internet-enabled conjoint analysis to understand the customer's mind. Journal of Hospitality & Leisure Marketing, 13(1), 83-111.
119. Küster, I. (2006). Relational content of travel and tourism websites. Asia Pacific Journal of Tourism Research, 11(2), 119-133.
120. Langelund, S. (2007). Mobile travel. Tourism & Hospitality Research, 7(3-4), 284-286.
121. Lashley, C., & Rowson, B. (2005). Getting it right: Exploring information technology in the hospitality curriculum. International Journal of Contemporary Hospitality Management, 17(1), 94-105.
122. Lau, G., & McKercher, B. (2006). Understanding tourist movement patterns in a destination: A GIS approach. Tourism & Hospitality Research, 7(1), 39-49.
123. Lau, K., Lee, K., & Ho, Y. (2005). Text mining for the hotel industry. Cornell Hotel & Restaurant Administration Quarterly, 46(3), 344-362.
124. Law, R. (2005). Hotel database marketing in Asia: Towards an object-oriented approach. Journal of Travel & Tourism Marketing, 18(1), 59-66.
125. Law, R., Chan, I., & Goh, C. (2007). Where to find the lowest hotel roomrates on the Internet? The case of Hong Kong. International Journal of Contemporary Hospitality Management, 19(6-7), 495-506.
126. Law, R., & Cheung, A. (2006a). A study of online hotel reservations on Asia Pacific-based, European-based, and North American-based travel websites. FIU Hospitality Review, 24(1), 32-41.
127. Law, R., & Cheung, C. (2006b). A study of the perceived importance of the overall website quality of different classes of hotels. International Journal of Hospitality Management, 25(3), 525-531.
128. Law, R., & Hsu, C. H. C. (2006). Importance of hotel website dimensions and attributes: Perceptions of online browsers and online purchasers. Journal of Hospitality & Tourism Research, 30(3), 295-312.
129. Law, R., & Huang, T. (2006). How do travelers find their travel and hotel websites? Asia Pacific Journal of Tourism Research, 11(3), 239-246.
130. Law, R., & Jogaratnam, G. (2005). A study of hotel information technology applications. International Journal of Contemporary Hospitality Management, 17(2), 170-180.
131. Law, R., & Liang, K. (2005). A multi-criteria decisionmaking approach to compare and contrast the websites of China-based and U.S.-based hotels. FIU Hospitality Review, 23(1), 64-82.
132. Law, R., & Ngai, C. (2005). Usability of travel websites: A case study of the perceptions of Hong Kong travelers. Journal of Hospitality & Leisure Marketing, 13(2), 19-31.
133. Lawson, S. R. (2006). Computer simulation as a tool for planning and management of visitor use in protected natural areas. Journal of Sustainable Tourism, 14(6), 600-617.
134. Lee, G., Cai, L. A., & O'Leary, J. T. (2006). www.Branding.States.US: An analysis of brand-building elements in US state tourism websites. Tourism Management, 27(5), 815-828.
135. Lee, H. Y., Qu, H., & Kim, Y. S. (2007). A study of the impact of personal innovativeness on online travel shopping behavior - A case study of Korean travelers. Tourism Management, 28(3), 886-897.
136. Lee, J., Soutar, G., & Daly, T. (2007). Tourists' search for different types of information: A crossnational study. Information Technology & Tourism, 9(3-4), 165-176.
137. Lehto, X. Y., Kim, D., & Morrison, A. M. (2006). The effect of prior destination experience on online information search behavior. Tourism & Hospitality Research, 6(2), 160-178.
138. Leung, R., & Law, R. (2005). An analysis of information technology publications in leading hospitality journals. FIU Hospitality Review, 23(2), 55-65.
139. Leung, R., & Law, R. (2007). Information technology publications in leading tourism journals: A study of 1985 to 2004. Information Technology & Tourism, 9(2), 133-144.
140. Lexhagen, M. (2005). The importance of value-added services to support the customer search and purchase process on travel websites. Information Technology & Tourism, 7(2), 119-135.
141. Lexhagen, M., Nysveen, H., & Hem, L. E. (2005). Festival coordination: An exploratory study on intention to use mobile devices for coordination of a festival. Event Management, 9(3), 133-146.
142. Li, K. W., & Law, R. (2007). A novel English/Chinese information retrieval approach in hotel website searching. Tourism Management, 28(3), 777-787.
143. Lin, L. (2005). Internet as a distribution channel of travel information: A case study. Consortium Journal of Hospitality & Tourism, 9(2), 49-57.
144. Lin, Y., Wu, C., & Chano, J. (2006). Destination image and visit intention among members of Yahoo! - Taiwan's travel communities: An online survey approach. Tourism Analysis, 11(1), 61-69.
145. Litvin, S. W., Blose, J. E., & Laird, S. T. (2005). Tourists' use of restaurant webpages: Is the Internet a critical marketing tool? Journal of Vacation Marketing, 11(2), 155-161.
146. Lu, S., & Law, R. (2007). Technology crisis management in Mainland China: A study of hotels in Hangzhou. Information Technology in Hospitality, 4(4), 153-159.
147. Lu, Z., & Feng, Z. (2006). Post-purchase evaluation of China's star-rated hotel service quality: A content analysis of guest reviews on third party hotel booking websites. China Tourism Research, 2(1-2), 93-103.
148. Luo, M. M., Remus, W., & Sheldon, P. J. (2007). Technology acceptance of the Lonely Planet website: An exploratory Study. Information Technology & Tourism, 9(2), 67-78.
149. Matzlera, K., Pechlaner, H., Abfalter, D., & Wolf, M. (2005). Determinants of response to customer email enquiries to hotels: Evidence from Austria. Tourism Management, 26(2), 249-259.
150. McGrath, G. M. (2007). The identification of ICT gaps and needs within the Australian tourism industry. Information Technology in Hospitality, 4(4), 161-178.
151. McGrath, G. M., & Abrahams, B. (2006). Ontologybased website generation and utilization for tourism services. Information Technology in Hospitality, 4(2-3), 93-106.
152. McGugan, S., & Peacock, S. (2005). Learning technology and its potential to support student placements in hospitality and tourism education. Journal of Hospitality, Leisure, Sport & Tourism Education, 4(1), 15-29.
153. Miao, W., & Yu, R. (2006). A correspondence analysis of China and U.S. tourism websites. China Tourism Research, 2(3), 336-349.
154. Miller, M. M., & Henthorne, T. L. (2006). In search of competitive advantage in Caribbean tourism websites: Revisiting the unique selling proposition. Journal of Travel & Tourism Marketing, 21(2-3), 49-62.
155. Miller, R. (2006). The need for self regulation and alternative dispute resolution to moderate consumer perceptions of perceived risk with Internet gambling. UNLV Gaming Research & Review Journal, 10(1), 51-58.
156. Mills, J. E., Lee, J. K., & Douglas, A. C. (2007). Exploring perceptions of US state tourism organizations' web advertising effectiveness. Asia Pacific Journal of Tourism Research, 12(3), 245-266.
157. Mistilis, N., & Sheldon, P. (2006). Knowledge management for tourism crises and disasters. Tourism Review International, 10(1-2), 39-46.
158. Moreo, A., Cobanoglu, C., & DeMicco, F. (2007). A comparative analysis of restaurant websites and hospitality school restaurant websites. Journal of Hospitality & Tourism Education, 19(3), 40-47.
159. Murphy, J., Hofacker, C. F., & Racine, Y. (2006). Testing position effects and copy to increase web page visits.Information Technology & Tourism, 8(1), 3-13.
160. Murphy, J., Schegg, R., & Olaru, D. (2006). Investigating the evolution of hotel Internet adoption. Information Technology & Tourism, 8(3-4), 161-177.
161. Murphy, J., Schegg, R., & Olaru, D. (2007). Quality clusters: Dimensions of email responses by luxury hotels. International Journal of Hospitality Management, 26(3), 743-747.
162. Myung, S., Morrison, A. M., & Taylor, J. S. (2005). The effectiveness of convention and exhibition websites: A transatlantic comparison and future scenario. Tourism Recreation Research, 30(3), 49-59.
163. Niininen, O., Buhalis, C., & March, R. (2007). Customer empowerment in tourism through consumer centric marketing (CCM). Qualitative Market Research, 10(3), 265-282.
164. O'Connor, P. (2006). Who's watching you? Data collection by hotel chain websites. Information Technology in Hospitality, 4(2-3), 63-70.
165. O'Connor, P. (2007). Online consumer privacy: An analysis of hotel company behavior. Cornell Hotel & Restaurant Administration Quarterly, 48(2), 183-200.
166. O'Connor, P., & Murphy, J. (2004). Research on information technology in the hospitality industry. International Journal of Hospitality Management, 23(5), 473-484.
167. Oronsky, C. R., & Chathoth, P. K. (2007). An exploratory study examining information technology adoption and implementation in fullservice restaurant firms. International Journal of Hospitality Management, 26(4), 941-956.
168. Pai, P., & Hong, W. (2005). An improved neural network model in forecasting arrivals. Annals of Tourism Research, 32(4), 1138-1141.
169. Palmer, A., José Montaño, J., & Sesé, A. (2006). Designing an artificial neural network for forecasting tourism time series. Tourism Management, 27(5), 781-790.
170. Pan, B., & Fesenmaier, D. R. (2006). Online information search: Vacation planning process. Annals of Tourism Research, 33(3), 809-832.
171. Pan, B., Litvin, S. W., & O'Donnell, T. E. (2007). Understanding accommodation search query formulation: The first step in putting "heads in beds." Journal of Vacation Marketing, 13(4), 371-381.
172. Pan, B., McLaurin, T., & Crotts, J. C. (2007). Travel blogs and the implications for destination marketing. Journal of Travel Research, 46(1), 35-45.
173. Park, K., & Khan, M. A. (2006). An investigation of factors influencing participation in online surveys by college students. Journal of Hospitality & Tourism Education, 18(4), 9-16.
174. Park, Y. A., & Gretzel, U. (2007). Success factors for destination marketing sites: A qualitative metaanalysis. Journal of Travel Research, 46(1), 46-63.
175. Park, Y. A., Gretzel, U., & Sirakaya-Turk, E. (2007). Measuring web site quality for online travel agencies. Journal of Travel & Tourism Marketing, 23(1), 15.
176. Peters, M., & Buhalis, D. (2005). Small family hotel businesses: The need for education and training. Journal of Education and Training, 46(8-9), 406-416.
177. Petropoulos, C., Nikolopoulos, K., Patelis, A., Assimakopoulos, V., & Askounis, D. (2006). Tourism technical analysis system. Tourism Economics, 12(4), 543-563.
178. Pfaffenberg, C., & Burnett, J. (2007). Users of hotel web site reservation systems: A demographic profile. Consortium Journal of Hospitality & Tourism, 11(2), 51-60.
179. Poria, Y., & Gvili, Y. (2006). Heritage site websites content: The need for versatility. Journal of Hospitality & Leisure Marketing, 15(2), 73-93.
180. Pudliner, B. A. (2007). Alternative literature and tourist experience: Travel and tourist weblogs. Journal of Tourism & Cultural Change, 5(1), 46-59.
181. Pyo, S. (2005). Knowledge map for tourist destinations - Needs and implications. Tourism Management, 26(4), 583-594.
182. Raghuvanshi, T. K., Belwal, R., & Solomon, N. (2006). An approach to develop tourism potential in Ethiopia through geographic information systems. Consortium Journal of Hospitality & Tourism, 11(1), 35-44.
183. Rasinger, J., Fuchs, M., & Höpken, W. (2007). Information search with mobile tourist guides: A survey of usage intention. Information Technology & Tourism, 9(3-4), 177-194.
184. Roney, S. A., & Özturan, M. (2006). A content analysis of the web sites of Turkish travel agencies. Anatolia, 17(1), 43-54.
185. Rose, I. N. (2006). Gambling and the law: An introduction to the law of Internet gambling. UNLV Gaming Research & Review Journal, 10(1), 1-14.
186. Rose, I. N. (2007). Gambling and the law: The unlawful Internet gambling enforcement act of 2006 analyzed. UNLV Gaming Research & Review Journal, 11(1), 53-56.
187. Sahadev, S., & Islam, N. (2005). Exploring the determinants of e-commerce usage in the hotel industry in Thailand: An empirical study. Information Technology & Tourism, 7(3-4), 171-180.
188. Schneider, C., & Datta, P. (2006). Adoption of WLANs in the hotel industry: A theoretical cost-analytic framework. Journal of Hospitality & Tourism Management, 13(2), 189-198.
189. Seabra, C., Abrantes, J. L., & Lages, L. F. (2007). The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment. Tourism Management, 28(6), 1541-1554.
190. Sellitto, C. (2005). A study of emerging tourism features associated with Australian winery websites. Information Technology & Tourism, 7(3-4), 157-170.
191. Sellitto, C., & Burgess, S. (2007). Planning and implementing the websites of Australian SMTEs. Information Technology & Tourism, 9(2), 115-131.
192. Shi, Y. (2006). The accessibility of Queensland visitor information centres' websites. Tourism Management, 27(5), 829-841.
193. Sigala, M. (2006). e-Procurement diffusion in the supply chain of foodservice operators: An exploratory study in Greece. Information Technology & Tourism, 8(2), 79-90.
194. Singh, A. J., & Kasavana, M. L. (2005). The impact of information technology on future management of lodging operations: A Delphi study to predict key technological events in 2007 and 2027. Tourism & Hospitality Research, 6(1), 24-37.
195. Singh, A. J., Kim, H., & Huh, C. (2006). Differential impacts of information technology services in the Korean hotel industry: A study of management perceptions. FIU Hospitality Review, 24(2), 78-89.
196. Singh, N., & Formica, S. (2006). Level of congruency in photographic representations of destination marketing organizations' websites and brochures. Journal of Hospitality & Leisure Marketing, 15(3), 71-86.
197. Singh, N., Hu, C., & Roehl, W. S. (2007). Text mining: A decade of progress in hospitality human resource management research: Identifying emerging thematic development. International Journal of Hospitality Management, 26(1), 131-147.
198. Skadberg, Y. X., Skadberg, A. N., & Kimmel, J. R. (2005). Flow experience and its impact on the effectiveness of a tourism website. Information Technology & Tourism, 7(3-4), 147-156.
199. Stepchenkova, S., & Morrison, A. M. (2006). The destination image of Russia: From the online induced perspective. Tourism Management, 27(5), 943-956.
200. Stockdale, R. (2007). Managing customer relationships in the self-service environment of e-tourism. Journal of Vacation Marketing, 13(3), 205-219.
201. Tetteh, G. K., & Snaith, J. (2006). Information systems strategy: Applying Galliers and Sutherland's stages of growth model in a developing country. Consortium Journal of Hospitality & Tourism, 11(1), 5-16.
202. Thevenot, G. (2007). Blogging as a social media. Tourism and Hospitality Research, 7(3-4), 287-289.
203. Thompson, G. M. (2005). From the center: Hotel room rates across booking channels. Cornell Hotel & Restaurant Administration Quarterly, 46(2), 106-107.
204. Tso, A., & Law, R. (2005). Analysing the online pricing practices of hotels in Hong Kong. International Journal of Hospitality Management, 24(2), 301-307.
205. Vijayakumar, B., & Rao, D. M. (2005). Traditional medical practices and information technology: A study on customer relationship management in Ayurveda tourism. Tourism Recreation Research, 30(3), 17-25.
206. Volo, S. (2007). Communicating tourism crises through destination websites. Journal of Travel & Tourism Marketing, 23(2-4), 83-93.
207. Wagner, D. (2007). Advantages of travel as a top-level domain. Tourism & Hospitality Research, 7(3-4), 282-283.
208. Wang, Y., & Qualls, W. (2007). Towards a theoretical model of technology adoption in hospitality organizations. International Journal of Hospitality Management, 26(3), 560-573.
209. Wang, Y. C., & Fesenmaier, D. R. (2006). Identifying the success factors of web-based marketing strategy: An investigation of convention and visitors bureaus in the United States. Journal of Travel Research, 44(3), 239-249.
210. Wang, Y. C., Hwang, Y., & Fesenmaier, D. R. (2006). Futuring Internet marketing activities using change propensity analysis. Journal of Travel Research, 45(2), 158-166.
211. Warren, M. G. (2006). Internet casino-style gambling: Is it legal in Nevada? UNLV Gaming Research & Review Journal, 10(1), 21-26.
212. Williams, R., & Rattray, R. (2005). UK hotel web page accessibility for disabled and challenged users. Tourism & Hospitality Research, 5(3), 255-267.
213. Williams, R., Rattray, R., &Grimes, A. (2006). Meeting the on-line needs of disabled tourists: An assessment of UK-based hotel websites. International Journal of Tourism Research, 8(1), 59-73.
214. Wilson, R. H. (2007). Internet hotel reservations: The "terms and conditions" trap. Cornell Hotel & Restaurant Administration Quarterly, 48(4), 361-369.
215. Winata, L., & Mia, L. (2005). Information technology and the performance effect of managers' participation in budgeting: Evidence from the hotel industry. International Journal of Hospitality Management, 24(1), 21-39.
216. Wong, J., Chen, H., Chung, P., & Kao, N. (2006). Identifying valuable travelers and their next foreign destination by the application of data mining techniques. Asia Pacific Journal of Tourism Research, 11(4), 355-373.
217. Wu, J., & Chang, Y. (2006). Effect of transaction trust on e-commerce relationships between travel agencies. Tourism Management, 27(6), 1253-1261.
218. Xiang, Z., & Fesenmaier, D. R. (2005). An analysis of two search engine interface metaphors for trip planning. Information Technology & Tourism, 7(2), 103-117.
219. Yeh, R. J., Leong, J. K., Blecher, L., & Lai, H. H. S. (2005). Analysis of hoteliers' e-commerce and information technology applications: Business travelers' perceptions and needs. International Journal of Hospitality & Tourism Administration, 6(2), 29-62.
220. Yeh, R., Leong, J. K., Blecher, L., & Hu, W. (2005). Analysis of e-commerce and information technology applications in hotels: Business travelers' perceptions. Asia Pacific Journal of Tourism Research, 10(1), 59-83.
221. Yeoman, I., & McMahon-Beattie, U. (2006). Tomorrow's tourist and the information society. Journal of Vacation Marketing, 12(3), 269-291.
222. Yuan, Y., Gretzel, U., & Fesenmaier, D. R. (2006). The role of information technology use in American convention and visitors bureaus. Tourism Management, 27(2), 326-341.
223. Zafiropoulos, C., & Vrana, V. (2006). A framework for the evaluation of hotel websites: The case of Greece. Information Technology & Tourism, 8(3-4), 239-254.
224. Zafiropoulos, C., Vrana, V., & Paschaloudis, D. (2006). Patterns of information services on hotel websites: The case of Greece. Anatolia, 17(1), 55-74.
225. Zakrzewski, C., Sammons, G., & Feinstein, H. (2005). A new approach to CAI: Online applications for procedural based activities. Journal of Hospitality & Tourism Education, 17(1), 47-54.
226. Zins, A. H. (2007). Exploring travel information search behavior beyond common frontiers. Information Technology & Tourism, 9(3-4), 149-164.
227. Zehrer, A., & Pechlaner, H. (2006). Response quality of e-mail inquiries - A driver for knowledge management in the tourism organization? Journal of Quality Assurance in Hospitality & Tourism, 7(1-2), 53-73.