메뉴 건너뛰기




Volumn 13, Issue 2, 2005, Pages 19-31

Usability of travel websites: A case study of the perceptions of Hong Kong travelers

Author keywords

Expectancy discontinuation theory; Hong Kong; Travel website; Usability

Indexed keywords


EID: 33746622887     PISSN: 10507051     EISSN: 15410897     Source Type: Journal    
DOI: 10.1300/J150v13n02_03     Document Type: Article
Times cited : (23)

References (31)
  • 2
    • 3543051806 scopus 로고    scopus 로고
    • Extending the modified heuristic usability evaluation technique to chain and independent hotel websites
    • Au Yeung, T. & Law, R. (2004). Extending the modified heuristic usability evaluation technique to chain and independent hotel websites. International Journal of Hospitality Management, 23, 307-313.
    • (2004) International Journal of Hospitality Management , vol.23 , pp. 307-313
    • Au Yeung, T.1    Law, R.2
  • 4
    • 33746616542 scopus 로고    scopus 로고
    • Usability issues in web site design
    • Retrieved on April 18, 2004
    • Bevan, N. (1998). Usability Issues in Web Site Design. Usability Services [Online]. Retrieved on April 18, 2004 at: http://www.usability.serco.com/research/research.htm
    • (1998) Usability Services [Online]
    • Bevan, N.1
  • 5
    • 33746635210 scopus 로고    scopus 로고
    • How to design a customer-friendly online store: Usability guidelines
    • Retrieved on August 20, 2004
    • Bevan, N. (2001). How to Design a Customer-friendly Online Store: Usability Guidelines. Usability Services [Online]. Retrieved on August 20, 2004 at: http://www.usability.serco.com/research/research.htm.
    • (2001) Usability Services [Online]
    • Bevan, N.1
  • 6
    • 85001774099 scopus 로고    scopus 로고
    • Consumer's perceptions and adoption of online buying for travel products
    • Christou, E. & Kassianidis, P. (2002). Consumer's Perceptions and Adoption of Online Buying for Travel Products. Journal of Travel & Tourism Marketing, 12(4), 94-107.
    • (2002) Journal of Travel & Tourism Marketing , vol.12 , Issue.4 , pp. 94-107
    • Christou, E.1    Kassianidis, P.2
  • 7
    • 0013163737 scopus 로고    scopus 로고
    • What online Hong Kong travelers look for on airline/travel websites
    • Chu, R. (2001). What online Hong Kong travelers look for on airline/travel websites. International Journal of Hospitality Management, 20, 95-100.
    • (2001) International Journal of Hospitality Management , vol.20 , pp. 95-100
    • Chu, R.1
  • 8
    • 33746623401 scopus 로고    scopus 로고
    • The business impact of slow web pages
    • Retrieved on August 10, 2004
    • Garbani, J.P. (2001). The Business Impact of Slow Web Pages. Forrester Research: Techstrategy [Online]. Retrieved on August 10, 2004 at: http://www.forrester.com/ER/Research/Report/Summary/0,1338,16853,FF.html.
    • (2001) Forrester Research: Techstrategy [Online]
    • Garbani, J.P.1
  • 9
    • 26944433623 scopus 로고    scopus 로고
    • Perceptions of marketing managers of the effectiveness of the Internet in tourism and hospitality
    • Jung, T.H. & Butler, R. (2000). Perceptions of Marketing Managers of the Effectiveness of the Internet in Tourism and Hospitality. Information Technology and Tourism, 3(3/4), 167-176.
    • (2000) Information Technology and Tourism , vol.3 , Issue.3-4 , pp. 167-176
    • Jung, T.H.1    Butler, R.2
  • 10
    • 1142296772 scopus 로고    scopus 로고
    • Successful factors for a travel web site: Perceptions of on-line purchaser in Hong Kong
    • Law, R. & Wong, J. (2003). Successful Factors for a Travel Web Site: Perceptions of On-line Purchaser in Hong Kong. Journal of Hospitality and Tourism Research, 27(1), 118-124.
    • (2003) Journal of Hospitality and Tourism Research , vol.27 , Issue.1 , pp. 118-124
    • Law, R.1    Wong, J.2
  • 14
    • 2442717247 scopus 로고    scopus 로고
    • Consumers, travel and technology: A bright future for the web or television shopping?
    • Morgan, N.J., Pritchard, A. & Abbott, S. (2001). Consumers, Travel and Technology: A Bright Future for the Web or Television Shopping? Journal of Vacation Marketing, 7, 110-124.
    • (2001) Journal of Vacation Marketing , vol.7 , pp. 110-124
    • Morgan, N.J.1    Pritchard, A.2    Abbott, S.3
  • 15
    • 0004257599 scopus 로고
    • Boston: Academic Press Professional
    • Nielsen, J. (1993a). Usability Engineering. Boston: Academic Press Professional.
    • (1993) Usability Engineering
    • Nielsen, J.1
  • 17
    • 0003824743 scopus 로고    scopus 로고
    • Top ten mistakes in web design
    • Retrieved on May 10, 2004
    • Nielsen, J. (1996). Top Ten Mistakes in Web Design. Jakob Nielsen's Alerbox [Online]. Retrieved on May 10, 2004 at: http://www.useit.com/alertbox/9605.html.
    • (1996) Jakob Nielsen's Alerbox [Online]
    • Nielsen, J.1
  • 18
    • 0347253006 scopus 로고    scopus 로고
    • The top ten new mistakes of web design
    • Retrieved on July 18, 2004
    • Nielsen, J. (1999). The Top Ten New Mistakes of Web Design. Jakob Nielsen's Alertbox [Online]. Retrieved on July 18, 2004 at: http://www.useit.com/alertbox/990530.html.
    • (1999) Jakob Nielsen's Alertbox [Online]
    • Nielsen, J.1
  • 20
    • 13344295865 scopus 로고    scopus 로고
    • The ten most violated homepage design guidelines
    • Retrieved on August 8, 2004
    • Nielsen, J. (2003). The Ten Most Violated Homepage Design Guidelines. Jakob Nielsen's Alertbox [Online]. Retrieved on August 8, 2004 at: http://www.useit.com/alertbox/20031110.html.
    • (2003) Jakob Nielsen's Alertbox [Online]
    • Nielsen, J.1
  • 21
    • 0000396442 scopus 로고
    • A cognitive model of the antecedents and consequences of satisfaction decisions
    • Oliver, R.L. (1980). A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions. Journal of Marketing Research, 17(4), 460-469.
    • (1980) Journal of Marketing Research , vol.17 , Issue.4 , pp. 460-469
    • Oliver, R.L.1
  • 22
    • 0000955112 scopus 로고
    • Response determinants in satisfaction judgments
    • Oliver, R.L. & DeSarbo, W.S. (1988). Response Determinants in Satisfaction Judgments. Journal of Consumers Research, 14(4), 495-507.
    • (1988) Journal of Consumers Research , vol.14 , Issue.4 , pp. 495-507
    • Oliver, R.L.1    DeSarbo, W.S.2
  • 23
    • 38249003287 scopus 로고
    • Predicting satisfaction among first time visitors to a destination by using the expectancy disconfirmation theory
    • Pizam, A. & Milman, A. (1993). Predicting Satisfaction among First Time Visitors to a Destination by Using the Expectancy Disconfirmation Theory. International Journal of Hospitality Management, 12(2), 197-209.
    • (1993) International Journal of Hospitality Management , vol.12 , Issue.2 , pp. 197-209
    • Pizam, A.1    Milman, A.2
  • 25
    • 0012121894 scopus 로고    scopus 로고
    • Internet-based evaluation of tourism web site effectiveness: Methodological issues and survey results
    • Tierney, P. (2000). Internet-based Evaluation of Tourism Web Site Effectiveness: Methodological Issues and Survey Results. Journal of Travel Research, 39(2), 212-219.
    • (2000) Journal of Travel Research , vol.39 , Issue.2 , pp. 212-219
    • Tierney, P.1
  • 27
    • 0002271779 scopus 로고
    • Models of consumer satisfaction formation: An extension
    • Tse, D.K. & Wilton, P.C. (1988). Models of Consumer Satisfaction Formation: An Extension. Journal of Marketing Research, 25(2), 204-212.
    • (1988) Journal of Marketing Research , vol.25 , Issue.2 , pp. 204-212
    • Tse, D.K.1    Wilton, P.C.2
  • 28
    • 0035552033 scopus 로고    scopus 로고
    • Factors affecting E-commerce web site effectiveness
    • Udo, G.J. & Marquis, G.P. (2001/2002). Factors Affecting E-commerce Web Site Effectiveness. Journal of Computer Information System, 42(2), 10-16.
    • (2001) Journal of Computer Information System , vol.42 , Issue.2 , pp. 10-16
    • Udo, G.J.1    Marquis, G.P.2
  • 29
    • 0013128901 scopus 로고    scopus 로고
    • The web sites of international tourist hotels and tour wholesalers in Taiwan
    • Wan, C.S. (2002). The web sites of international tourist hotels and tour wholesalers in Taiwan. Tourism Management, 23, 155-160.
    • (2002) Tourism Management , vol.23 , pp. 155-160
    • Wan, C.S.1
  • 30
    • 0000568163 scopus 로고    scopus 로고
    • Profiling people searching for and purchasing travel products on the world wide web
    • Weber, K. & Roehl, W. (1999). Profiling People Searching for and Purchasing Travel Products on the World Wide Web. Journal of Travel Research, 37(3), 291-298.
    • (1999) Journal of Travel Research , vol.37 , Issue.3 , pp. 291-298
    • Weber, K.1    Roehl, W.2
  • 31
    • 33746628596 scopus 로고    scopus 로고
    • Principles of usability
    • Bordash, M., Fletcher, P., Foley, A., Goodyear, R., Homer, A., Koch, P.P., Mason, B., Roselli, A. & Wootlon, C. (Eds.), Birmingham: Glasshaus
    • Wootton, C. (2003). Principles of Usability. The Web Professional's Handbook (pp. 326-351). In Bordash, M., Fletcher, P., Foley, A., Goodyear, R., Homer, A., Koch, P.P., Mason, B., Roselli, A. & Wootlon, C. (Eds.), Birmingham: Glasshaus.
    • (2003) The Web Professional's Handbook , pp. 326-351
    • Wootton, C.1


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.