The impact of information technology on hotel operations, service management and transaction costs: A conceptual framework for full-service hotel firms

International Journal of Hospitality Management

Volumn 26, Issue 2, 2007, Pages 395-408

  Chathoth, Prakash K ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer delight; Customer satisfaction; Firm profitability; Information technology; Service management; Transaction costs

Indexed keywords

EID: 33846925351     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.03.004     Document Type: Article

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