Response quality of e-mail inquiries- A driver for knowledge management in the tourism organization?

Journal of Quality Assurance in Hospitality and Tourism

Volumn 7, Issue 1-2, 2006, Pages 53-73

  Zehrer, Anita ^a   Pechlaner, Harald ^b  

^a MANAGEMENT CENTER INNSBRUCK   (Austria)

^b CATHOLIC UNIVERSITY OF EICHSTÄTT INGOLSTADT   (Germany)

Author keywords

E mail based communication; Knowledge management in tourism; Quality in tourism; Tourism organizations

Indexed keywords

EID: 33748357358     PISSN: 1528008X     EISSN: 15280098     Source Type: Journal    
DOI: 10.1300/J162v07n01_04     Document Type: Article

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