Quality clusters: Dimensions of email responses by luxury hotels

International Journal of Hospitality Management

Volumn 26, Issue 3, 2007, Pages 743-747

  Murphy, Jamie ^a   Schegg, Roland ^b   Olaru, Doina ^a  

^a UNIVERSITY OF WESTERN AUSTRALIA   (Australia)

^b University of Applied Sciences   (Switzerland)

Author keywords

Cluster analysis; Customer service; Email responses; Internet; Luxury hotels

Indexed keywords

EID: 34249032528     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2006.08.004     Document Type: Article

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