Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

International Journal of Contemporary Hospitality Management

Volumn 28, Issue 1, 2016, Pages 2-35

  Pizam, Abraham ^a   Shapoval, Valeriya ^a   Ellis, Taylor ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

Customer satisfaction; Hospitality; Measurement scales; Online surveys; Service quality; Tourism

Indexed keywords

EID: 84953338462     PISSN: 09596119     EISSN: None     Source Type: Journal    
DOI: 10.1108/IJCHM-04-2015-0167     Document Type: Review

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