Examining two expectation disconfirmation theory models: Assimilation and asymmetry effects

Journal of the Association for Information Systems

Volumn 13, Issue 2, 2012, Pages 88-115

  Lankton, Nancy K ^a,b   McKnight, Harrison D ^c,d  

^a MARSHALL UNIVERSITY   (United States)

^b ARIZONA STATE UNIVERSITY   (United States)

^c MICHIGAN STATE UNIVERSITY   (United States)

^d UNIVERSITY OF MINNESOTA   (United States)

Author keywords

Continuance intention; Expectation disconfirmation theory; Performance; Satisfaction; Usefulness

Indexed keywords

INFORMATION SYSTEMS;

CONTINUANCE INTENTIONS; EXPECTATION DISCONFIRMATION THEORY; PERFORMANCE; SATISFACTION; USEFULNESS;

CUSTOMER SATISFACTION;

EID: 84862289075     PISSN: 15583457     EISSN: 15369323     Source Type: Journal    
DOI: 10.17705/1jais.00285     Document Type: Article

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