SERICSAT: The development of a preliminary instrument to measure service recovery satisfaction in tourism

International Journal of Hospitality and Tourism Administration

Volumn 8, Issue 1, 2007, Pages 21-42

  George, Babu P ^a   Salgaonkar, Pradeep ^b   Hegde, Purva G ^b  

^a PONDICHERRY UNIVERSITY   (India)

^b GOA UNIVERSITY   (India)

Author keywords

Complaints; Future complaint propensity; Redressal justice; Service recovery satisfaction

Indexed keywords

EID: 33847620204     PISSN: 15256480     EISSN: 15286499     Source Type: Journal    
DOI: 10.1300/J149v08n01_02     Document Type: Article

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