Development of SERVQUAL and DINESERV for Measuring Meal Experiences in Eating Establishments

Scandinavian Journal of Hospitality and Tourism

Volumn 14, Issue 2, 2014, Pages 116-134

  Hansen, Kai Victor ^a  

^a UNIVERSITY OF STAVANGER   (Norway)

Author keywords

customers' meal experience model; DINESERV; five aspects meal model; restaurant quality; SERVQUAL

Indexed keywords

INDUSTRIAL PERFORMANCE; MEASUREMENT METHOD; MODELING; SERVICE SECTOR;

EID: 84899904238     PISSN: 15022250     EISSN: 15022269     Source Type: Journal    
DOI: 10.1080/15022250.2014.886094     Document Type: Article

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