Kano model: A dynamic approach for classifying and prioritising requirements of airline travellers with three case studies on international airlines

Total Quality Management and Business Excellence

Volumn 20, Issue 9, 2009, Pages 1003-1028

  Shahin, Arash ^a   Zairi, Mohamed ^b  

^a UNIVERSITY OF ISFAHAN   (Iran)

^b BRADFORD UNIVERSITY SCHOOL OF MANAGEMENT   (United Kingdom)

Author keywords

Airline industry; Customer satisfaction; Kano model; Prioritisation; Quality

Indexed keywords

EID: 70349885452     PISSN: 14783363     EISSN: 14783371     Source Type: Journal    
DOI: 10.1080/14783360903181867     Document Type: Review

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