Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction

Journal of Hospitality Marketing and Management

Volumn 19, Issue 8, 2010, Pages 819-841

  Lin, Ingrid Y ^a   Mattila, Anna S ^b  

^a UNIVERSITY OF HAWAII   (United States)

^b PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Arousal; Pleasure; Satisfaction; Service encounter; Servicescape

Indexed keywords

EID: 77958530768     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2010.514547     Document Type: Article

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