A critique of the issues and theoretical assumptions in service quality measurement in the lodging industry: Time to move the goal-posts?

International Journal of Hospitality Management

Volumn 17, Issue 4, 1998, Pages 349-362

  Ekinci, Yuksel ^a   Riley, Michael ^a  

^a UNIVERSITY OF SURREY   (United Kingdom)

Author keywords

Customer satisfaction; Hotels; Quality; Service

Indexed keywords

EID: 0003018497     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/S0278-4319(98)00032-2     Document Type: Article

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