Measuring the relative importance of service dimensions in the formation of price satisfaction and service satisfaction: A case study in the hotel industry

Scandinavian Journal of Hospitality and Tourism

Volumn 6, Issue 3, 2006, Pages 179-196

  Matzler, Kurt ^a   Renzl, Birgit ^b   Rothenberger, Sandra ^b  

^a JOHANNES KEPLER UNIVERSITY LINZ   (Austria)

^b UNIVERSITY OF INNSBRUCK   (Austria)

Author keywords

Asymmetric relationship; Loyalty; Price satisfaction; Service satisfaction

Indexed keywords

EID: 85006161171     PISSN: 15022250     EISSN: 15022269     Source Type: Journal    
DOI: 10.1080/15022250600872850     Document Type: Article

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