-
1
-
-
0006741925
-
Oven-ready and self-basting: taking stock of employability skills
-
Atkins M.Oven-ready and self-basting: taking stock of employability skills.Teaching in Higher Education. 1999;4 ((2)): 267-280
-
(1999)
Teaching in Higher Education
, vol.4
, Issue.2
, pp. 267-280
-
-
Atkins, M.1
-
2
-
-
84993047350
-
Creating employability: how can training and development square the circle between individual and corporate interest?
-
Bagshaw M.Creating employability: how can training and development square the circle between individual and corporate interest?.Industrial and Commercial Training. 1996;28 ((1)): 16-18
-
(1996)
Industrial and Commercial Training
, vol.28
, Issue.1
, pp. 16-18
-
-
Bagshaw, M.1
-
5
-
-
0001965293
-
The service encounter: diagnosing favorable and unfavorable incidents
-
Bitner MJ,Booms BH,Tetreault MS.The service encounter: diagnosing favorable and unfavorable incidents.Journal of Marketing. 1990;54 ((1)): 71-84
-
(1990)
Journal of Marketing
, vol.54
, Issue.1
, pp. 71-84
-
-
Bitner, M.J.1
Booms, B.H.2
Tetreault, M.S.3
-
6
-
-
84908133175
-
-
Bruhn MStauss B, ed. Wiesbaden, Germany: Gabler
-
Bruhn MDienstleistungsqualitaet: Konzepte, Methoden, Erfahrungen. Bruhn MStauss B, ed. Wiesbaden, Germany: Gabler; 1995:20-46.
-
(1995)
Dienstleistungsqualitaet: Konzepte, Methoden, Erfahrungen
, pp. 20-46
-
-
Bruhn, M.1
-
8
-
-
84908135894
-
Retrain product marketers to market services
-
Canton ID.Retrain product marketers to market services.Marketing News. 1989;23 ((6)): 11
-
(1989)
Marketing News
, vol.23
, Issue.6
, pp. 11
-
-
Canton, I.D.1
-
9
-
-
84861113401
-
Citations and impact of ISI tourism and hospitality journals
-
Chang CL,McAleer M.Citations and impact of ISI tourism and hospitality journals.Tourism Management Perspectives. 2012;1:2-8
-
(2012)
Tourism Management Perspectives
, vol.1
, pp. 2-8
-
-
Chang, C.L.1
McAleer, M.2
-
10
-
-
70350714524
-
Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists
-
Chen CF,Chen FS.Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists.Tourism Management. 2010;31 ((1)): 29-35
-
(2010)
Tourism Management
, vol.31
, Issue.1
, pp. 29-35
-
-
Chen, C.F.1
Chen, F.S.2
-
11
-
-
65549104719
-
The effects of leadership style on hotel employees' commitment to service quality
-
Clark RA,Hartline MD,Jones KC.The effects of leadership style on hotel employees' commitment to service quality.Cornell Hospitality Quarterly. 2009;50 ((2)): 209-231
-
(2009)
Cornell Hospitality Quarterly
, vol.50
, Issue.2
, pp. 209-231
-
-
Clark, R.A.1
Hartline, M.D.2
Jones, K.C.3
-
12
-
-
0002381637
-
Measuring service quality: a reexamination and extension
-
Cronin Jr JJ,Taylor SA.Measuring service quality: a reexamination and extension.The Journal of Marketing. 1992;56:55-68
-
(1992)
The Journal of Marketing
, vol.56
, pp. 55-68
-
-
Cronin, J.J.1
Taylor, S.A.2
-
13
-
-
84908133174
-
-
,,EuroCHRie, Helsinki, Finland: ; :
-
Dalton R,Lynch P,Lally AMEuroCHRie, Helsinki, Finland: ; 2009:
-
(2009)
-
-
Dalton, R.1
Lynch, P.2
Lally, A.M.3
-
16
-
-
17244363956
-
Is the hotel classification system a good indicator of hotel quality? An application in Spain
-
Fernández MCL,Bedia AMS.Is the hotel classification system a good indicator of hotel quality? An application in Spain.Tourism Management. 2006;25 ((6)): 771-775
-
(2006)
Tourism Management
, vol.25
, Issue.6
, pp. 771-775
-
-
Fernández, M.C.L.1
Bedia, A.M.S.2
-
17
-
-
0003798540
-
-
Boston, MA: ; :, McGraw-Hill Inc
-
Fitzsimmons JA,Fitzsimmons MJService Management: Operations, Strategy, and Information Technology. Boston, MA: McGraw-Hill Inc; 2001:
-
(2001)
Service Management: Operations, Strategy, and Information Technology
-
-
Fitzsimmons, J.A.1
Fitzsimmons, M.J.2
-
18
-
-
84883709028
-
-
,,. Melbourne, Australia: CAUTHE
-
Frischhut B,Stickdorn M,Zehrer ABook of Proceedings – The new golden age of tourism and hospitality, book. Melbourne, Australia: CAUTHE; 2012:160-166.
-
(2012)
Book of Proceedings – The new golden age of tourism and hospitality, book
, pp. 160-166
-
-
Frischhut, B.1
Stickdorn, M.2
Zehrer, A.3
-
19
-
-
84908142556
-
-
,,. Tsiotsou RHGoldsmith RE, ed. Bingley, UK: Emerald
-
Gallarza MG,Gil-Saura I,Holbrook MBStrategic Marketing in Tourism Services. Tsiotsou RHGoldsmith RE, ed. Bingley, UK: Emerald; 2012:147-163.
-
(2012)
Strategic Marketing in Tourism Services
, pp. 147-163
-
-
Gallarza, M.G.1
Gil-Saura, I.2
Holbrook, M.B.3
-
24
-
-
84869571048
-
A service quality model and its marketing implications
-
Groenroos C.A service quality model and its marketing implications.European Journals of Marketing. 1984;18 ((4)): 36-44
-
(1984)
European Journals of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Groenroos, C.1
-
28
-
-
67649182559
-
-
Hager PHolland S, ed. Dordrecht, The Netherlands: Springer
-
Hager P,Holland SGraduate attributes, learning and employability. Hager PHolland S, ed. Dordrecht, The Netherlands: Springer; 2006:1-15.
-
(2006)
Graduate attributes, learning and employability
, pp. 1-15
-
-
Hager, P.1
Holland, S.2
-
29
-
-
0001827746
-
Methoden zur Beurteilung von Dienstleistungsqualität. Überblick zum State of the Art
-
Haller S.Methoden zur Beurteilung von Dienstleistungsqualität. Überblick zum State of the Art.Zeitschrift für betriebswirtschaftliche Forschung. 1993;45 ((1)): 19-39
-
(1993)
Zeitschrift für betriebswirtschaftliche Forschung
, vol.45
, Issue.1
, pp. 19-39
-
-
Haller, S.1
-
31
-
-
0002911541
-
Service is everybody’s business
-
Henkoff R.Service is everybody’s business.Fortune. 1994;27:48-60
-
(1994)
Fortune
, vol.27
, pp. 48-60
-
-
Henkoff, R.1
-
33
-
-
1342295314
-
-
,,. New York, NY: ; :, Simon & Schuster
-
Heskett JL,Sasser E,Schlesinger LAThe Value Profit Chain: Treat Employees Like Customers and Customers Like Employees. New York, NY: Simon & Schuster; 1997:
-
(1997)
The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees
-
-
Heskett, J.L.1
Sasser, E.2
Schlesinger, L.A.3
-
35
-
-
84979614128
-
The future’s future: implications of emerging technology for hospitality and tourism education program planning
-
Hofstetter FT.The future’s future: implications of emerging technology for hospitality and tourism education program planning.Journal of Teaching in Travel & Tourism. 2004;4 ((1)): 99-113
-
(2004)
Journal of Teaching in Travel & Tourism
, vol.4
, Issue.1
, pp. 99-113
-
-
Hofstetter, F.T.1
-
36
-
-
0010934326
-
Reconsidering graduate employability: the ‘Graduate Identity’ approach
-
Holmes L.Reconsidering graduate employability: the ‘Graduate Identity’ approach.Quality in Higher Education. 2001;7 ((2)): 111-119
-
(2001)
Quality in Higher Education
, vol.7
, Issue.2
, pp. 111-119
-
-
Holmes, L.1
-
38
-
-
84859167190
-
Interaction design and service design: Expanding a comparison of design disciplines
-
. ; (2):
-
Holmlid S.Interaction design and service design: Expanding a comparison of design disciplines.Nordes. 2009; ((2)):
-
(2009)
Nordes
-
-
Holmlid, S.1
-
41
-
-
0010566136
-
The impact of demand fluctuation on the quality of service: a tourism industry example
-
Kandampully J.The impact of demand fluctuation on the quality of service: a tourism industry example.Managing Service Quality. 2000;10 ((1)): 10-19
-
(2000)
Managing Service Quality
, vol.10
, Issue.1
, pp. 10-19
-
-
Kandampully, J.1
-
43
-
-
3042761906
-
Soziale, personale, methodische oder fachliche: Welche Kompetenzen zählen bei der Bewältigung von Optimierungsaufgaben in betrieblichen Gruppen?
-
Kauffeld S,Frieling E,Grote S.Soziale, personale, methodische oder fachliche: Welche Kompetenzen zählen bei der Bewältigung von Optimierungsaufgaben in betrieblichen Gruppen?.Zeitschrift für Psychologie/Journal of Psychology. 2002;210 ((4)): 197-208
-
(2002)
Zeitschrift für Psychologie/Journal of Psychology
, vol.210
, Issue.4
, pp. 197-208
-
-
Kauffeld, S.1
Frieling, E.2
Grote, S.3
-
44
-
-
85107910598
-
Customer switching behavior in service industries: an exploratory study
-
Keaveney SM.Customer switching behavior in service industries: an exploratory study.The Journal of Marketing. 1995;59 ((2)): 71-82
-
(1995)
The Journal of Marketing
, vol.59
, Issue.2
, pp. 71-82
-
-
Keaveney, S.M.1
-
45
-
-
67649138371
-
-
Berlin, Germany: ; :, Berliner Wissenschaftsverlag
-
Kolb MPersonalmanagement. Berlin, Germany: Berliner Wissenschaftsverlag; 2002:
-
(2002)
Personalmanagement
-
-
Kolb, M.1
-
47
-
-
0039201077
-
Identifying and managing the consumerist gap
-
Laws E.Identifying and managing the consumerist gap.Service Industries Journal. 1986;6 ((2)): 131-143
-
(1986)
Service Industries Journal
, vol.6
, Issue.2
, pp. 131-143
-
-
Laws, E.1
-
48
-
-
0032423536
-
Conceputalizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent
-
Laws E.Conceputalizing visitor satisfaction management in heritage settings: an exploratory blueprinting analysis of Leeds Castle, Kent.Tourism Management. 1998;19 ((6)): 545-554
-
(1998)
Tourism Management
, vol.19
, Issue.6
, pp. 545-554
-
-
Laws, E.1
-
51
-
-
0001836610
-
Classifying services to gain strategic marketing insights
-
Lovelock CH.Classifying services to gain strategic marketing insights.The Journal of Marketing. 1983;47 ((3)): 9-20
-
(1983)
The Journal of Marketing
, vol.47
, Issue.3
, pp. 9-20
-
-
Lovelock, C.H.1
-
52
-
-
0010183333
-
Service orientation in transitional markets: does it matter?
-
Lynn ML,Lytle RS,Bobek S.Service orientation in transitional markets: does it matter?.European Journal of Marketing. 2000;34 ((3/4)): 279-298
-
(2000)
European Journal of Marketing
, vol.34
, Issue.3-4
, pp. 279-298
-
-
Lynn, M.L.1
Lytle, R.S.2
Bobek, S.3
-
53
-
-
33745821598
-
Service orientation and performance: an organizational perspective
-
Lytle RS,Timmerman JE.Service orientation and performance: an organizational perspective.Journal of Services Marketing. 2006;20 ((2)): 136-147
-
(2006)
Journal of Services Marketing
, vol.20
, Issue.2
, pp. 136-147
-
-
Lytle, R.S.1
Timmerman, J.E.2
-
55
-
-
84856663800
-
-
Erlhoff MMarshall T, ed. Basel, Switzerland: Birkhäuser
-
Mager BDesign Dictionary. Erlhoff MMarshall T, ed. Basel, Switzerland: Birkhäuser; 2008:354-356.
-
(2008)
Design Dictionary
, pp. 354-356
-
-
Mager, B.1
-
56
-
-
77949437831
-
-
Miettinen SKoivisto M, ed. Helsinki, Finland: Savonia University of Applied Sciences
-
Mager BDesigning Services with Innovative Methods. Miettinen SKoivisto M, ed. Helsinki, Finland: Savonia University of Applied Sciences; 2009:28-43.
-
(2009)
Designing Services with Innovative Methods
, pp. 28-43
-
-
Mager, B.1
-
57
-
-
80053536502
-
Special issue editorial: Designing for services
-
Mager B,Sung TJ.Special issue editorial: Designing for services.International Journal of Design. 2011;5 ((2)): 1-3
-
(2011)
International Journal of Design
, vol.5
, Issue.2
, pp. 1-3
-
-
Mager, B.1
Sung, T.J.2
-
58
-
-
33746380227
-
Rating tourism and hospitality journals
-
McKercher B,Law R,Lam T.Rating tourism and hospitality journals.Tourism Management. 2006;27 ((6)): 1235-1252
-
(2006)
Tourism Management
, vol.27
, Issue.6
, pp. 1235-1252
-
-
McKercher, B.1
Law, R.2
Lam, T.3
-
60
-
-
1842751134
-
Qualitaet von Dienstleistungen. Entwurf eines praxisorientierten Qualitaetsmodells
-
Meyer A,Mattmueller R.Qualitaet von Dienstleistungen. Entwurf eines praxisorientierten Qualitaetsmodells.Marketing, Zeitschrift fuer Forschung und Praxis. 1987;9 ((3)): 187-195
-
(1987)
Marketing, Zeitschrift fuer Forschung und Praxis
, vol.9
, Issue.3
, pp. 187-195
-
-
Meyer, A.1
Mattmueller, R.2
-
61
-
-
78649662469
-
The deindustrialisation/tertiarisation hypothesis reconsidered: a subsystem application to the OECD7
-
Montresor S,Marzetti GV.The deindustrialisation/tertiarisation hypothesis reconsidered: a subsystem application to the OECD7.Cambridge Journal of Economics. 2011;35 ((2)): 401-421
-
(2011)
Cambridge Journal of Economics
, vol.35
, Issue.2
, pp. 401-421
-
-
Montresor, S.1
Marzetti, G.V.2
-
62
-
-
84859864011
-
Perceptions of visitor relationship marketing opportunities by destination marketers: An importance–performance analysis
-
Murdy S,Pike S.Perceptions of visitor relationship marketing opportunities by destination marketers: An importance–performance analysis.Tourism Management. 2012;33 ((5)): 1281-1285
-
(2012)
Tourism Management
, vol.33
, Issue.5
, pp. 1281-1285
-
-
Murdy, S.1
Pike, S.2
-
63
-
-
84874809342
-
Understanding the cultural antecedents of quality management in tourism
-
Muskat B,Muskat M,Blackman D.Understanding the cultural antecedents of quality management in tourism.Managing Service Quality. 2013;23 ((2)): 131-148
-
(2013)
Managing Service Quality
, vol.23
, Issue.2
, pp. 131-148
-
-
Muskat, B.1
Muskat, M.2
Blackman, D.3
-
64
-
-
29144489032
-
Customer relationship management research (1992–2002): an academic literature review and classification
-
Ngai EWT.Customer relationship management research (1992–2002): an academic literature review and classification.Marketing Intelligence & Planning. 2005;23 ((6)): 582-605
-
(2005)
Marketing Intelligence & Planning
, vol.23
, Issue.6
, pp. 582-605
-
-
Ngai, E.W.T.1
-
65
-
-
24744469498
-
International networks in higher education: realising their potential?
-
Ottewill R,Riddy P,Fill K.International networks in higher education: realising their potential?.On the Horizon. 2005;13 ((3)): 138-147
-
(2005)
On the Horizon
, vol.13
, Issue.3
, pp. 138-147
-
-
Ottewill, R.1
Riddy, P.2
Fill, K.3
-
66
-
-
33746341475
-
Customer relationship management in small–medium enterprises: the case of Turkish tourism industry
-
Özgener Ş,İraz R.Customer relationship management in small–medium enterprises: the case of Turkish tourism industry.Tourism Management. 2006;27 ((6)): 1356-1363
-
(2006)
Tourism Management
, vol.27
, Issue.6
, pp. 1356-1363
-
-
Özgener, Ş.1
İraz, R.2
-
67
-
-
0002408510
-
A conceptual model of service quality and its implications for future research
-
Parasuraman A,Zeithaml VA,Berry LL.A conceptual model of service quality and its implications for future research.The Journal of Marketing. 1985;49 ((4)): 41-50
-
(1985)
The Journal of Marketing
, vol.49
, Issue.4
, pp. 41-50
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
68
-
-
0001312089
-
SERVQUAL: a multiple–item scale for measuring customer perceptions of service quality
-
Parasuraman A,Zeithaml VA,Berry LL.SERVQUAL: a multiple–item scale for measuring customer perceptions of service quality.Journal of Retailing. 1988;64 ((1)): 2-19
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 2-19
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
69
-
-
2342569642
-
A ranking of international tourism and hospitality journals
-
,,, et al.. ; (): -
-
Pechlaner H,Zehrer A,Matzler K, et al.A ranking of international tourism and hospitality journals.Journal of Travel Research. 2004;42 ((4)): 328-332
-
(2004)
Journal of Travel Research
, vol.42
, Issue.4
, pp. 328-332
-
-
Pechlaner, H.1
Zehrer, A.2
Matzler, K.3
-
70
-
-
17244381560
-
Experience use history as a segmentation tool to examine golf travellers' satisfaction, perceived value and repurchase intentions
-
Petrick JF.Experience use history as a segmentation tool to examine golf travellers' satisfaction, perceived value and repurchase intentions.Journal of Vacation Marketing. 2002;8 ((4)): 332-342
-
(2002)
Journal of Vacation Marketing
, vol.8
, Issue.4
, pp. 332-342
-
-
Petrick, J.F.1
-
72
-
-
0043181224
-
The marketing of services. Managing the intangibles
-
Rushton AM,Carson DJ.The marketing of services. Managing the intangibles.European Journal of Marketing. 1985;19 ((3)): 19-40
-
(1985)
European Journal of Marketing
, vol.19
, Issue.3
, pp. 19-40
-
-
Rushton, A.M.1
Carson, D.J.2
-
73
-
-
0003711262
-
-
,,. New York, NY: ; :, Harper Collins
-
Rust RT,Zahorik AJ,Keiningham TLService Marketing. New York, NY: Harper Collins; 1996:
-
(1996)
Service Marketing
-
-
Rust, R.T.1
Zahorik, A.J.2
Keiningham, T.L.3
-
74
-
-
20544450335
-
The ranking and rating of academics and journals in tourism research
-
Ryan C.The ranking and rating of academics and journals in tourism research.Tourism Management. 2005;26 ((5)): 657-662
-
(2005)
Tourism Management
, vol.26
, Issue.5
, pp. 657-662
-
-
Ryan, C.1
-
75
-
-
32044447200
-
Perceived value of the purchase of a tourism product
-
,,, et al.. ; (): -
-
Sanchez J,Callarisa L,Rodriguez RM, et al.Perceived value of the purchase of a tourism product.Tourism Management. 2006;27 ((3)): 394-409
-
(2006)
Tourism Management
, vol.27
, Issue.3
, pp. 394-409
-
-
Sanchez, J.1
Callarisa, L.2
Rodriguez, R.M.3
-
76
-
-
62549083534
-
Co-creation and the new landscapes of design
-
Sanders EBN,Stappers PJ.Co-creation and the new landscapes of design.Co-Design. 2008;4 ((1)): 5-18
-
(2008)
Co-Design
, vol.4
, Issue.1
, pp. 5-18
-
-
Sanders, E.B.N.1
Stappers, P.J.2
-
79
-
-
0003042892
-
Journal usage in tourism: Perceptions of publishing faculty
-
Sheldon PJ.Journal usage in tourism: Perceptions of publishing faculty.Journal of Tourism Studies. 1990;1 ((1)): 42-48
-
(1990)
Journal of Tourism Studies
, vol.1
, Issue.1
, pp. 42-48
-
-
Sheldon, P.J.1
-
80
-
-
84872708169
-
New service bonds and customer value in customer relationship management: the case of museum visitors
-
,,, et al.. ; (): -
-
Siu NYM,Zhang TJF,Dong P, et al.New service bonds and customer value in customer relationship management: the case of museum visitors.Tourism Management. 2013;36 ((3)): 293-303
-
(2013)
Tourism Management
, vol.36
, Issue.3
, pp. 293-303
-
-
Siu, N.Y.M.1
Zhang, T.J.F.2
Dong, P.3
-
81
-
-
33847547939
-
The tourism product
-
Smith SL.The tourism product.Annals of Tourism Research. 1994;21 ((3)): 582-595
-
(1994)
Annals of Tourism Research
, vol.21
, Issue.3
, pp. 582-595
-
-
Smith, S.L.1
-
82
-
-
0003846243
-
-
,,. New York, NY: ; :, The Free Press
-
Snyder NH,Dowd Jr JJ,Houghton DMVision, Values, and Courage: Leadership for Quality Management. New York, NY: The Free Press; 2010:
-
(2010)
Vision, Values, and Courage: Leadership for Quality Management
-
-
Snyder, N.H.1
Dowd, J.J.2
Houghton, D.M.3
-
83
-
-
67649180106
-
Kompetenzmodelle – Erfolgsfaktoren im HR-Management? Ein strategie- und evidenzbasierter Ansatz der Kompetenzmodellierung
-
Sonntag K,Schmidt-Rathjens C.Kompetenzmodelle – Erfolgsfaktoren im HR-Management? Ein strategie- und evidenzbasierter Ansatz der Kompetenzmodellierung.Personalfuehrung. 2004;37 ((10)): 18-26
-
(2004)
Personalfuehrung
, vol.37
, Issue.10
, pp. 18-26
-
-
Sonntag, K.1
Schmidt-Rathjens, C.2
-
87
-
-
68649086866
-
Managing customer relationships in the self–service environment of e–tourism
-
Stockdale R.Managing customer relationships in the self–service environment of e–tourism.Journal of Vacation Marketing. 2007;13 ((3)): 205-219
-
(2007)
Journal of Vacation Marketing
, vol.13
, Issue.3
, pp. 205-219
-
-
Stockdale, R.1
-
88
-
-
84863611818
-
Customer experience modeling: from customer experience to service design
-
,,, et al.. ; (): -
-
Teixeira J,Patrício L,Nunes NJ, et al.Customer experience modeling: from customer experience to service design.Journal of Service Management. 2012;23 ((3)): 362-376
-
(2012)
Journal of Service Management
, vol.23
, Issue.3
, pp. 362-376
-
-
Teixeira, J.1
Patrício, L.2
Nunes, N.J.3
-
90
-
-
0003137315
-
From SERVQUAL to HOLSTAT: holiday satisfaction in Varadero
-
Tribe J,Snaith T.From SERVQUAL to HOLSTAT: holiday satisfaction in Varadero.Tourism Management. 1998;19 ((1)): 25-34
-
(1998)
Tourism Management
, vol.19
, Issue.1
, pp. 25-34
-
-
Tribe, J.1
Snaith, T.2
-
91
-
-
84856267618
-
Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences
-
Trischler J,Zehrer A.Service design: Suggesting a qualitative multistep approach for analyzing and examining theme park experiences.Journal of Vacation Marketing. 2012;18 ((1)): 57-71
-
(2012)
Journal of Vacation Marketing
, vol.18
, Issue.1
, pp. 57-71
-
-
Trischler, J.1
Zehrer, A.2
-
92
-
-
85047696386
-
Cultural change and contemporary tourism
-
Urry J.Cultural change and contemporary tourism.Leisure Studies. 1994;13 ((4)): 233-238
-
(1994)
Leisure Studies
, vol.13
, Issue.4
, pp. 233-238
-
-
Urry, J.1
-
93
-
-
79958108872
-
Customer relationship management in tourism: Management needs and research applications
-
Vogt CA.Customer relationship management in tourism: Management needs and research applications.Journal of Travel Research. 2011;50 ((4)): 356-364
-
(2011)
Journal of Travel Research
, vol.50
, Issue.4
, pp. 356-364
-
-
Vogt, C.A.1
-
94
-
-
69949142790
-
Customer profiling: getting into your customer’s shoes
-
Whittle S,Foster M.Customer profiling: getting into your customer’s shoes.Journal of Bank Marketing. 1991;9 ((1)): 17-24
-
(1991)
Journal of Bank Marketing
, vol.9
, Issue.1
, pp. 17-24
-
-
Whittle, S.1
Foster, M.2
-
96
-
-
0141811847
-
Higher education and graduate employment in the United Kingdom
-
Woodley A,Brennan J.Higher education and graduate employment in the United Kingdom.European Journal of Education. 2000;35 ((2)): 239-249
-
(2000)
European Journal of Education
, vol.35
, Issue.2
, pp. 239-249
-
-
Woodley, A.1
Brennan, J.2
-
98
-
-
84871716452
-
The relationships among leadership, goal orientation, and service quality in high-contact service industries: an empirical study
-
,,, et al.. ; (): -
-
Yee RW,Lee PK,Yeung AC, et al.The relationships among leadership, goal orientation, and service quality in high-contact service industries: an empirical study.International Journal of Production Economics. 2013;141 ((2)): 452-464
-
(2013)
International Journal of Production Economics
, vol.141
, Issue.2
, pp. 452-464
-
-
Yee, R.W.1
Lee, P.K.2
Yeung, A.C.3
-
99
-
-
85015520778
-
The justification of journal rankings: a pilot study
-
Zehrer A.The justification of journal rankings: a pilot study.Scandinavian Journal of Hospitality and Tourism. 2007a;7 ((2)): 139-156
-
(2007)
Scandinavian Journal of Hospitality and Tourism
, vol.7
, Issue.2
, pp. 139-156
-
-
Zehrer, A.1
-
100
-
-
84878585018
-
The evaluation of tourism journals: a quality model
-
Zehrer A.The evaluation of tourism journals: a quality model.Tourism Analysis. 2007b;12 ((4)): 231-245
-
(2007)
Tourism Analysis
, vol.12
, Issue.4
, pp. 231-245
-
-
Zehrer, A.1
-
101
-
-
69949132198
-
Service experience and service design: concepts and application in tourism SMEs
-
Zehrer A.Service experience and service design: concepts and application in tourism SMEs.Managing Service Quality. 2009;19 ((3)): 332-349
-
(2009)
Managing Service Quality
, vol.19
, Issue.3
, pp. 332-349
-
-
Zehrer, A.1
-
103
-
-
75649149501
-
Service design for experience-centric services
-
Zomerdijk LG,Voss CA.Service design for experience-centric services.Journal of Service Research. 2010;13 ((1)): 67-82
-
(2010)
Journal of Service Research
, vol.13
, Issue.1
, pp. 67-82
-
-
Zomerdijk, L.G.1
Voss, C.A.2
|