Investigating the different approaches to importance-performance analysis

Service Industries Journal

Volumn 34, Issue 12, 2014, Pages 1021-1041

  Feng, Mengying ^a,b   Mangan, John ^b   Wong, Chee ^c   Xu, Maozeng ^a   Lalwani, Chandra ^d  

^a CHONGQING JIAOTONG UNIVERSITY   (China)

^b NEWCASTLE UNIVERSITY   (United Kingdom)

^c UNIVERSITY OF LEEDS   (United Kingdom)

^d UNIVERSITY OF HULL   (United Kingdom)

Author keywords

gap analysis; importance performance analysis; ports; three factor theory

Indexed keywords

ANALYTICAL FRAMEWORK; GUIDELINE; INDUSTRIAL PERFORMANCE; INTEGRATED APPROACH; SERVICE SECTOR; TWO-DIMENSIONAL MODELING;

EID: 84904468074     PISSN: 02642069     EISSN: 17439507     Source Type: Journal    
DOI: 10.1080/02642069.2014.915949     Document Type: Review

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