Deconstructing Service Quality and Customer Satisfaction: Challenges and Directions for Future Research

Journal of Hospitality Marketing and Management

Volumn 23, Issue 6, 2014, Pages 652-677

  Torres, Edwin N ^a  

^a UNIVERSITY OF CENTRAL FLORIDA   (United States)

Author keywords

conceptual article; customer satisfaction; hospitality; hotels; service quality; SERVQUAL critique

Indexed keywords

EID: 84903629606     PISSN: 19368623     EISSN: 19368631     Source Type: Journal    
DOI: 10.1080/19368623.2014.846839     Document Type: Article

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