A customer satisfaction index model for international tourist hotels: Integrating consumption emotions into the American customer satisfaction index

International Journal of Hospitality Management

Volumn 35, Issue , 2013, Pages 133-140

  Deng, W J ^a   Yeh, M L ^a   Sung, M L ^a  

^a CHUNG HUA UNIVERSITY   (Taiwan)

Author keywords

ACSI; Consumption emotions; Customer satisfaction index; International tourist hotels

Indexed keywords

EID: 84880336765     PISSN: 02784319     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.ijhm.2013.05.010     Document Type: Article

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