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Volumn 42, Issue , 2015, Pages 239-248

A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model

Author keywords

Airlines; Kano; Servqual; Sevice quality; Turkey; USA

Indexed keywords

AIR TRANSPORTATION; AIRLINE INDUSTRY; INDUSTRIAL PERFORMANCE; PRIORITIZATION; SERVICE SECTOR; STRATEGIC APPROACH; TRANSPORTATION SYSTEM;

EID: 84920193828     PISSN: 09696997     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jairtraman.2014.11.005     Document Type: Article
Times cited : (144)

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