Introducing the relativity to traditional importance-performance analysis

Journal of Hospitality and Tourism Research

Volumn 21, Issue 2, 1997, Pages 111-119

  Mount, Daniel J ^a  

^a PENNSYLVANIA STATE UNIVERSITY   (United States)

Author keywords

Importance performance analysis; Lodging industry; Relative importance; Service management; Service quality

Indexed keywords

EID: 0008784227     PISSN: 10963480     EISSN: 15577554     Source Type: Journal    
DOI: 10.1177/109634809702100209     Document Type: Note

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