Service Employees' Organizational Citizenship Behaviors and Customer-Oriented Behaviors: An Accountability Theory Perpective

Journal of Foodservice Business Research

Volumn 15, Issue 4, 2012, Pages 335-361

  Lee, Myong Jae ^a   Kim, Samuel Seongseop ^b   Kim, Wansoo ^c  

^a CALIFORNIA STATE POLYTECHNIC UNIVERSITY   (United States)

^b HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

^c Dong A University   (South Korea)

Author keywords

accountability theory; customer oriented behavior; full service restaurant; leader member exchange; organizational citizenship behavior

Indexed keywords

EID: 84871050251     PISSN: 15378020     EISSN: 15378039     Source Type: Journal    
DOI: 10.1080/15378020.2012.706490     Document Type: Article

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