Understanding customer needs through quantitative analysis of Kano's model

International Journal of Quality and Reliability Management

Volumn 27, Issue 2, 2010, Pages 173-184

  Wang, Ting ^a   Ji, Ping ^a  

^a HONG KONG POLYTECHNIC UNIVERSITY   (Hong Kong)

Author keywords

Customer satisfaction; Customer service management; Quantitative methods

Indexed keywords

EID: 75649147828     PISSN: 0265671X     EISSN: None     Source Type: Journal    
DOI: 10.1108/02656711011014294     Document Type: Article

References (16)

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