The SERPVAL scale: A multi-item instrument for measuring service personal values

Journal of Business Research

Volumn 58, Issue 11 SPEC. ISS., 2005, Pages 1562-1572

  Lages, Luis Filipe ^a   Fernandes, Joana Cosme ^b  

^a NOVA SCHOOL OF BUSINESS AND ECONOMICS   (Portugal)

^b Ericsson Telecommunications Portugal   (Portugal)

Author keywords

Loyalty; Means end chain approach; Measurement; Personal values; Repurchase intent; Satisfaction; SERPVAL; Services marketing; SERVQUAL

Indexed keywords

EID: 26944483429     PISSN: 01482963     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jbusres.2004.10.001     Document Type: Article

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