Generic technology-based service quality dimensions in banking: Impact on customer satisfaction and loyalty

International Journal of Bank Marketing

Volumn 29, Issue 2, 2011, Pages 168-189

  McKecnie, Sally ^a   Ganguli, Shirshendu ^a   Roy, Sanjit Kumar ^a  

^a IFHE UNIVERSITY   (India)

Author keywords

Banks; Communication technologies; Customer services quality; Factor analysis; Linear structure equation modelling

Indexed keywords

EID: 84986134839     PISSN: 02652323     EISSN: None     Source Type: Journal    
DOI: 10.1108/02652321111107648     Document Type: Article

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