메뉴 건너뛰기




Volumn 6, Issue , 2010, Pages 125-167

Service-dominant logic

Author keywords

[No Author keywords available]

Indexed keywords


EID: 84901484204     PISSN: 15486435     EISSN: 19447035     Source Type: Book Series    
DOI: 10.1108/s1548-6435(2009)0000006010     Document Type: Article
Times cited : (94)

References (130)
  • 1
    • 75949127696 scopus 로고    scopus 로고
    • Marketing with integrity: Ethics and the service dominant logic for marketing
    • Abela, Andrew V., and Patrick E. Murphy. 2008. "Marketing with Integrity: Ethics and the Service Dominant Logic for Marketing." Journal of the Academy of Marketing Science 36 (1), 39-53.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 39-53
    • Abela, A.V.1    Murphy, P.E.2
  • 2
    • 0033450459 scopus 로고    scopus 로고
    • Marketing in the network economy
    • Achrol, Ravi S. 1999. "Marketing in the Network Economy." Journal of Marketing 63, 146-164.
    • (1999) Journal of Marketing , vol.63 , pp. 146-164
    • Achrol, R.S.1
  • 3
    • 85089131290 scopus 로고    scopus 로고
    • The service-dominant logic for marketing: A critique
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe.
    • Achrol, Ravi S., and Philip Kotler. 2006. "The Service-Dominant Logic for Marketing: A Critique." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 320-333. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 320-333
    • Achrol, R.S.1    Philip, K.2
  • 4
    • 26044473710 scopus 로고    scopus 로고
    • Collaborative product and market development: Theoretical implications and experimental evidence
    • DOI 10.1287/mksc.1040.0105
    • Amaldoss, Wilfred, and Amnon Rapoport. 2005. "Collaborative Product and Market Development: Theoretical Implications and Experimental Evidence." Marketing Science 24 (3), 396-414. (Pubitemid 41409333)
    • (2005) Marketing Science , vol.24 , Issue.3 , pp. 396-414
    • Amaldoss, W.1    Rapoport, A.2
  • 5
    • 85089132105 scopus 로고    scopus 로고
    • The new dominant logic of marketing: Views of the elephant
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Ambler, Tim. 2006. "The New Dominant Logic of Marketing: Views of the Elephant." In The Service- Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 286-295. Armonk, NY: M.E. Sharpe.
    • (2006) The Service- Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 286-295
    • Ambler, T.1
  • 6
    • 33847079333 scopus 로고    scopus 로고
    • Linking service and finance
    • Anderson, Eugene W. 2006. "Linking Service and Finance." Marketing Science 25 (6), 587-589.
    • (2006) Marketing Science , vol.25 , Issue.6 , pp. 587-589
    • Anderson, E.W.1
  • 7
    • 0002312322 scopus 로고
    • On making marketing science more scientific: Role orientations, paradigms, metaphors, and puzzle solving
    • (Summer)
    • Arndt, Johan. 1985. "On Making Marketing Science More Scientific: Role Orientations, Paradigms, Metaphors, and Puzzle Solving." Journal of Marketing 49 (Summer), 11-23.
    • (1985) Journal of Marketing , vol.49 , pp. 11-23
    • Arndt, J.1
  • 8
    • 20444449769 scopus 로고    scopus 로고
    • Animating the big middle
    • Arnould, Eric J. 2005. "Animating the Big Middle." Journal of Retailing 81 (2), 89-96.
    • (2005) Journal of Retailing , vol.81 , Issue.2 , pp. 89-96
    • Arnould Eric, J.1
  • 10
  • 11
    • 17144380504 scopus 로고    scopus 로고
    • Consumer Culture Theory (CCT): Twenty years of research
    • DOI 10.1086/426626
    • Arnould, Eric J., and Craig J. Thompson. 2005. "Consumer Culture Theory (CCT): Twenty Years of Research." Journal of Consumer Research 31 (4), 868-882. (Pubitemid 40517894)
    • (2005) Journal of Consumer Research , vol.31 , Issue.4 , pp. 868-882
    • Arnould, E.J.1    Thompson, C.J.2
  • 12
    • 85089131368 scopus 로고    scopus 로고
    • Introducing a dialogical orientation to the service dominant logic of marketing
    • ed. Robert F. Lusch and Stephen L. Vargo, M.E. Sharpe. Armonk, NY
    • Ballantyne, David, and Richard J. Varey. 2006. "Introducing a Dialogical Orientation to the Service Dominant Logic of Marketing." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 224-235. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 224-235
    • Ballantyne, D.1    Richard, J.V.2
  • 13
  • 14
    • 0003861241 scopus 로고
    • Semour Cain, trans., George B. de Huszar, ed. Reprint, Princeton, NJ: D. Van Nordstrand
    • Bastiat, Fredric 1848/1964. Selected Essays on Political Economy. Semour Cain, trans., George B. de Huszar, ed. Reprint, Princeton, NJ: D. Van Nordstrand.
    • (1848) Selected Essays on Political Economy
    • Bastiat, F.1
  • 17
    • 20444462784 scopus 로고    scopus 로고
    • Customer-oriented boundary-spanning behaviors: Test of a social exchange model of antecedents
    • DOI 10.1016/j.jretai.2005.03.004, PII S0022435905000230
    • Bettencourt, Lance A., Stephen W. Brown, and Scott B. Mackenzie. 2005. "Customer-Oriented Boundary-Spanning Behaviors: Test of a Social Exchange Model of Antecedents." Journal of Retailing 81 (2), 141-157. (Pubitemid 40829387)
    • (2005) Journal of Retailing , vol.81 , Issue.2 SPEC. ISS. , pp. 141-157
    • Bettencourt, L.A.1    Brown, S.W.2    MacKenzie, S.B.3
  • 18
    • 33749176116 scopus 로고    scopus 로고
    • Price fairness: Good and service differences and the role of vendor costs
    • DOI 10.1086/506306
    • Bolton, Lisa, and Joseph W. Alba. 2006. "Price Fairness: Good-Service Differences and the Role of Vendor Costs." Journal of Consumer Research 33 (2), 258-265. (Pubitemid 44476819)
    • (2006) Journal of Consumer Research , vol.33 , Issue.2 , pp. 258-265
    • Bolton, L.E.1    Alba, J.W.2
  • 20
    • 7044220832 scopus 로고    scopus 로고
    • Managing conflict to improve the effectiveness of retail networks
    • DOI 10.1016/j.jretai.2003.12.002, PII S0022435904000375
    • Bradford, Kevin D., Anne Stringfellow, and Barton A. Weitz. 2004. "Managing Conflict to Improve the Effectiveness of Retail Networks." Journal of Retailing 80 (3), 181-195. (Pubitemid 39427313)
    • (2004) Journal of Retailing , vol.80 , Issue.3 , pp. 181-195
    • Bradford, K.D.1    Stringfellow, A.2    Weitz, B.A.3
  • 21
    • 85089133008 scopus 로고    scopus 로고
    • From Goods- Toward Service-Centered Marketing: Dangerous Dichotomy or an Emerging Dominant Logic?
    • ed. Robert F. Lusch and Stephen L. Vargo, 307-319. Armonk, NY: M.E. Sharpe
    • Brodie, Roderick J., Jaqueline Pels, and Michael Saren. 2006. "From Goods- Toward Service-Centered Marketing: Dangerous Dichotomy or an Emerging Dominant Logic?" In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 307-319. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
    • Brodie, R.J.1    Jaqueline, P.2    Michael, S.3
  • 22
    • 85089131461 scopus 로고    scopus 로고
    • Mandating a services revolution for marketing
    • ed. Robert F. Lusch and Stephen L. Vargo, 393-405. Armonk, NY: M.E. Sharpe
    • Brown, Stephen W., and Mary Jo Bitner. 2006. "Mandating a Services Revolution for Marketing." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 393-405. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
    • Brown, S.W.1    Mary, J.B.2
  • 23
    • 34547174442 scopus 로고    scopus 로고
    • The impact of integration mechanisms on marketing/hr dynamics
    • Chimhanzi, Jacqueline. 2004. "The Impact of Integration Mechanisms on Marketing/HR Dynamics." Journal of Marketing Management 20 (7/8), 713-740.
    • (2004) Journal of Marketing Management , vol.20 , Issue.7-8 , pp. 713-740
    • Chimhanzi, J.1
  • 25
    • 46349108539 scopus 로고    scopus 로고
    • The Marketing Mix Revisited: Towards the 21st Century Marketing
    • Constantinides, E. 2006. "The Marketing Mix Revisited: Towards the 21st Century Marketing." Journal of Marketing Management 22 (3/4), 407-438.
    • (2006) Journal of Marketing Management , vol.22 , Issue.3-4 , pp. 407-438
    • Constantinides, E.1
  • 26
    • 41549139067 scopus 로고    scopus 로고
    • Tribal aspects of postmodern consumption research: The case of french in-line roller skates
    • (June)
    • Cova, Bernard, and Veronique Cova. 2001. "Tribal Aspects of Postmodern Consumption Research: The Case of French In-Line Roller Skates." Journal of Consumer Behavior 1 (June), 67-76.
    • (2001) Journal of Consumer Behavior , vol.1 , pp. 67-76
    • Cova, B.1    Veronique, C.2
  • 27
    • 0040984002 scopus 로고
    • The capabilities of market-driven organization
    • October
    • Day, George S. 1994. "The Capabilities of Market-Driven Organization." Journal of Marketing 58 (October), 37-52.
    • (1994) Journal of Marketing , vol.58 , pp. 37-52
    • Day, G.S.1
  • 28
    • 85089132962 scopus 로고    scopus 로고
    • Achieving advantage with a service-dominant logic
    • ed. Robert F. Lusch and Stephen L. Vargo, 85-90. Armonk, NY: M.E. Sharpe
    • Day, George S 2006. "Achieving Advantage with A Service-Dominant Logic." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 85-90. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
    • Day, G.S.1
  • 30
    • 33748986216 scopus 로고    scopus 로고
    • Mapping consumer power: An integrative framework for marketing and consumer research
    • DOI 10.1108/03090560610680952
    • Denegri-Knott, Janice, Detlev Zwick, and Jonathan E. Schroeder. 2006. "Mapping Consumer Power: An Integrative Framework for Marketing and Consumer Research." European Journal of Marketing 40 (9/10), 950-971. (Pubitemid 44440039)
    • (2006) European Journal of Marketing , vol.40 , Issue.9-10 , pp. 950-971
    • Denegri-Knott, J.1    Zwick, D.2    Schroeder, J.E.3
  • 31
    • 1642587243 scopus 로고    scopus 로고
    • Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors
    • Donavan, D. Todd, Tom J. Brown, and John C. Mowen. 2004. "Internal Benefits of Service-Worker Customer Orientation: Job Satisfaction, Commitment, and Organizational Citizenship Behaviors." Journal of Marketing 68 (1), 128-146.
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 128-146
    • Donavan, D.T.1    Brown Tom, J.2    Mowen John, C.3
  • 32
    • 85089133114 scopus 로고    scopus 로고
    • How integrated marketing communication's 'touchpoints' can operationalize the service-dominant logic
    • ed. Robert F. Lusch and Stephen L. Vargo, 236-243. Armonk, NY: M.E. Sharpe
    • Duncan, Tim, and Sandra Moriarty. 2006. "How Integrated Marketing Communication's 'Touchpoints' Can Operationalize the Service-Dominant Logic." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 236-243. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions
    • Duncan, T.1    Sandra, M.2
  • 34
    • 11944249995 scopus 로고    scopus 로고
    • The impact of e-commerce on entry-mode strategies of service firms: A conceptual framework and research propositions
    • DOI 10.1509/jimk.12.4.46.53212
    • Ekeledo, Ikechi, and K. Sivakumar. 2004. "The Impact of E-Commerce on Entry-Mode Strategies of Service Firms: A Conceptual Framework and Research Propositions." Journal of International Marketing 12 (4), 46-70. (Pubitemid 40101646)
    • (2004) Journal of International Marketing , vol.12 , Issue.4 , pp. 46-70
    • Ekeledo, I.1    Sivakumar, K.2
  • 35
    • 85089131418 scopus 로고    scopus 로고
    • Co-production of services: A managerial extension
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Etgar, Michael. 2006. "Co-Production of Services: A Managerial Extension." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 128-138. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 128-138
    • Etgar, M.1
  • 36
    • 69349092766 scopus 로고    scopus 로고
    • A descriptive model of the consumer co-production process
    • Etgar, Michael 2008. "A descriptive model of the consumer co-production process." Journal of the Academy of Marketing Science 36 (1), 97-108.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 97-108
    • Etgar, M.1
  • 37
    • 84990361423 scopus 로고    scopus 로고
    • Innovation, symbolic interaction and customer valuing: Thoughts stemming from a service-dominant logic of marketing
    • Flint, Daniel J. 2006. "Innovation, Symbolic Interaction and Customer Valuing: Thoughts Stemming from a Service-Dominant Logic of Marketing." Marketing Theory, 6(3), 349-362.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 349-362
    • Flint, D.J.1
  • 38
    • 85089131332 scopus 로고    scopus 로고
    • Striving for integrated value chain management given a service-dominant logic for marketing
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Flint, Daniel J., and John T. Mentzer. 2006. "Striving for Integrated Value Chain Management Given a Service-Dominant Logic for Marketing." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 139-149. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 139-149
    • Flint, D.J.1    John, T.M.2
  • 39
    • 61849109797 scopus 로고    scopus 로고
    • A service-dominant logic for management education: It's time
    • Ford, Robert, and David Bowen. 2008. "A Service-Dominant Logic for Management Education: It's Time." Academy of Management Learning and Education 2 (2), 224-273.
    • (2008) Academy of Management Learning and Education , vol.2 , Issue.2 , pp. 224-273
    • Ford, R.1    David, B.2
  • 40
    • 0000087006 scopus 로고
    • The subject and power
    • ed. J. Faubian. London: Penguin
    • Foucault, M. 1994. "The Subject and Power." In Power. Essential Works of Foucault 1954-1984, ed. J. Faubian. London: Penguin.
    • (1994) Power. Essential Works of Foucault , pp. 1954-1984
    • Foucault, M.1
  • 42
    • 0002173630 scopus 로고
    • From marketing mix to relationship marketing: Towards a paradigm shift in marketing
    • (August)
    • Gronroos, Christian. 1994. "From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing." Asia-Australia Marketing Journal 2 (August), 9-29.
    • (1994) Asia-Australia Marketing Journal , vol.2 , pp. 9-29
    • Gronroos, C.1
  • 43
    • 85089131209 scopus 로고    scopus 로고
    • What Can a Service Logic Offer Marketing Theory?
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Gronroos, Christian 2006. "What Can a Service Logic Offer Marketing Theory?" In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 354-364. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 354-364
    • Gronroos, C.1
  • 44
    • 0009295940 scopus 로고
    • Relationship marketing: Its role in the service economy
    • ed. William J. Glynn and James G. Barnes, New York: John Wiley & Sons
    • Gummesson, Evert. 1995. "Relationship Marketing: Its Role in the Service Economy." In Understanding Services Management, ed. William J. Glynn and James G. Barnes, 244-268. New York: John Wiley & Sons.
    • (1995) Understanding Services Management , pp. 244-268
    • Gummesson, E.1
  • 45
    • 85089131035 scopus 로고    scopus 로고
    • Many-to-Many Marketing as Grand Theory
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Gummesson, Evert 2006. "Many-to-Many Marketing as Grand Theory." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 339-353. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 339-353
    • Gummesson, E.1
  • 46
    • 46349106062 scopus 로고    scopus 로고
    • Extending the service-dominant logic: From customer centricity to balanced centricity
    • Gummesson, Evert 2008. "Extending the Service-Dominant Logic: From Customer Centricity to Balanced Centricity." Journal of the Academy of Marketing Science 36 (1), 15-17.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 15-17
    • Gummesson, E.1
  • 48
    • 85089132130 scopus 로고    scopus 로고
    • Rosepekiceciveci versus CCV: The resource-operant, skills-exchanging, performance-experiencing, knowledge-informed, competence-enacting, co-producer-involved, value- emerging, customer-interactive view of marketing versus the concept of customer value: 'I can get it for you wholesale
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Holbrook, Morris B. 2006. "ROSEPEKICECIVECI versus CCV: The Resource-Operant, Skills-Exchanging, Performance-Experiencing, Knowledge-Informed, Competence-Enacting, Co-producer-Involved, Value- Emerging, Customer-Interactive View of Marketing Versus the Concept of Customer Value: 'I Can Get It for You Wholesale.'" In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 208-223. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 208-223
    • Holbrook, M.B.1
  • 52
    • 85089130807 scopus 로고    scopus 로고
    • The service-dominant logic of marketing: Theoretical foundations, pedagogy, and resources-advantage theory
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Hunt, Shelby, and Sreedhar Madhavaram. 2006. "The Service-Dominant Logic of Marketing: Theoretical Foundations, Pedagogy, and Resources-Advantage Theory." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 67-84. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 67-84
    • Hunt, S.1    Sreedhar, M.2
  • 53
    • 84986121482 scopus 로고
    • The comparative advantage theory of competition
    • (April)
    • Hunt, Shelby, and Robert M. Morgan. 1995. "The Comparative Advantage Theory of Competition." Journal of Marketing 59 (April), 1-15.
    • (1995) Journal of Marketing , vol.59 , pp. 1-15
    • Hunt, S.1    Robert, M.M.2
  • 54
    • 33847049944 scopus 로고    scopus 로고
    • Three thoughts on services
    • Iacobucci, Dawn. 2006. "Three Thoughts on Services." Marketing Science 25 (6), 581-583.
    • (2006) Marketing Science , vol.25 , Issue.6 , pp. 581-583
    • Iacobucci, D.1
  • 55
  • 56
    • 85089133001 scopus 로고    scopus 로고
    • Customers as co-producers: Implications for marketing strategy effectiveness and marketing operations efficiency
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Kalaignanam, Kartik, and Rajan Varadarajan. 2006. "Customers as Co-Producers: Implications for Marketing Strategy Effectiveness and Marketing Operations Efficiency." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 166-180. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 166-180
    • Kalaignanam, K.1    Rajan, V.2
  • 58
    • 85089133151 scopus 로고    scopus 로고
    • Some societal and ethical dimensions of the service-dominant logic perspective of marketing
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Laczniak, Gene R. 2006. "Some Societal and Ethical Dimensions of the Service-Dominant Logic Perspective of Marketing." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 279-287. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 279-287
    • Laczniak, G.R.1
  • 59
    • 84901484102 scopus 로고    scopus 로고
    • Challenges in the diffusion process of new industrial services in the Network of an OEM
    • Laine, Teemu, Jari Paranko, Mikko Varila, and Petri Suomala. 2005. "Challenges in the Diffusion Process of New Industrial Services in the Network of an OEM." In Frontiers of e-Business Research, 496-507.
    • (2005) Frontiers of E-Business Research , pp. 496-507
    • Laine, T.1    Jari, P.2    Mikko, V.3    Petri, S.4
  • 61
    • 85089132325 scopus 로고    scopus 로고
    • Cross-functional business processes for the implementation of service-dominant logic
    • ed. Robert F. Lusch and Stephen L. Vargo Armonk, NY: M.E. Sharpe
    • Lambert, Douglas M., and Sebastian J. Garcia-Dastugue. 2006. "Cross-Functional Business Processes for the Implementation of Service-Dominant Logic." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 150-165. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 150-165
    • Lambert, D.M.1    Sebastian, J.G.-D.2
  • 62
  • 63
    • 34548077858 scopus 로고    scopus 로고
    • Marketing systems: A core macromarketing concept
    • Layton, Roger. 2007. "Marketing Systems: A Core Macromarketing Concept." Journal of Macromarketing 27 (3), 227-242.
    • (2007) Journal of Macromarketing , vol.27 , Issue.3 , pp. 227-242
    • Layton, R.1
  • 64
    • 85089132403 scopus 로고    scopus 로고
    • More dominant logics for marketing: Productivity and growth
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: Armonk, NY:
    • Lehmann, Donald R. 2006. "More Dominant Logics for Marketing: Productivity and Growth." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 296-301. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 296-301
    • Lehmann, D.R.1
  • 66
    • 84990359360 scopus 로고    scopus 로고
    • Whither services marketing? In search of a new paradigm and fresh perspectives
    • Lovelock, Christopher, and Evert Gummesson. 2004. "Whither Services Marketing? In Search of a New Paradigm and Fresh Perspectives." Journal of Service Research 7 (1), 20-41.
    • (2004) Journal of Service Research , vol.7 , Issue.1 , pp. 20-41
    • Lovelock, C.1    Evert, G.2
  • 68
    • 85089132411 scopus 로고    scopus 로고
    • Service-dominant logic as a foundation for a general theory
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Lusch, Robert F., and Stephen L. Vargo, eds 2006b. "Service-Dominant Logic as a Foundation for a General Theory." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 406-420. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 406-420
    • Lusch, R.F.1    Stephen, L.V.2
  • 69
    • 84990398490 scopus 로고    scopus 로고
    • Service-dominant logic: Reactions, reflections and refinements
    • Lusch, Robert F., and Stephen L. Vargo, eds 2006c. "Service-Dominant Logic: Reactions, Reflections and Refinements." Marketing Theory 6 (3), 281-288.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 281-288
    • Lusch, R.F.1    Stephen, L.V.2
  • 70
    • 33745810532 scopus 로고    scopus 로고
    • Marketing as service-exchange: Taking a leadership role in global marketing management
    • Lusch, Robert F., Stephen L. Vargo, and Alan J. Malter. 2006. "Marketing as Service-Exchange: Taking a Leadership Role in Global Marketing Management." Organizational Dynamics 35 (3), 264-278.
    • (2006) Organizational Dynamics , vol.35 , Issue.3 , pp. 264-278
    • Lusch, R.F.1    Vargo, S.L.2    Malter, A.J.3
  • 71
    • 33846332707 scopus 로고    scopus 로고
    • Competing through service: Insights from service-dominant logic
    • Lusch, Robert F., Stephen L. Vargo, and Matthew O'Brien. 2007. "Competing Through Service: Insights from Service-Dominant Logic." Journal of Retailing 83 (1), 5-18.
    • (2007) Journal of Retailing , vol.83 , Issue.1 , pp. 5-18
    • Lusch, R.F.1    Stephen, L.V.2    Matthew, O.3
  • 73
    • 44249102099 scopus 로고    scopus 로고
    • Toward a conceptual foundation for service science: Contributions from service-dominant logic
    • DOI 10.1147/sj.471.0005
    • Lusch, Robert F., Stephen L. Vargo, and Gunter Wessels. 2008. "Toward a Conceptual Foundation for Service Science: Contributions from Service-Dominant Logic." IBM Systems Journal 47 (1), 5-14. (Pubitemid 351722351)
    • (2008) IBM Systems Journal , vol.47 , Issue.1 , pp. 5-14
    • Lusch, R.F.1    Vargo, S.L.2    Wessels, G.3
  • 74
    • 56749133147 scopus 로고    scopus 로고
    • The service-dominant logic and hierarchy of operant resources: Developing masterful operant resources and implications for marketing strategy
    • Madhavaram, Sreedhar, and Shelby D. Hunt. 2008. "The Service-Dominant Logic and Hierarchy of Operant Resources: Developing Masterful Operant Resources and Implications for Marketing Strategy." Journal of the Academy of Marketing Science 36 (1), 67-82.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 67-82
    • Madhavaram, S.1    Shelby, D.H.2
  • 77
    • 77955341318 scopus 로고
    • Toward a unified theory of macromarketing: A systems theoretic approach
    • (Fall)
    • Meade, William K., and Robert W. Nason. 1991. "Toward a Unified Theory of Macromarketing: A Systems Theoretic Approach." Journal of Macromarketing 11 (Fall), 72-82.
    • (1991) Journal of Macromarketing , vol.11 , pp. 72-82
    • Meade, W.K.1    Robert, W.N.2
  • 78
    • 40949163260 scopus 로고    scopus 로고
    • An expanded and strategic view of discontinuous innovations: Deploying a service-dominant logic
    • Michel, Stefan, Stephen W. Brown, and Andrew S. Gallan. 2008. "An Expanded and Strategic View of Discontinuous Innovations: Deploying a Service-Dominant Logic." Journal of the Academy of Marketing Science 36 (1), 54-66.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 54-66
    • Michel, S.1    Stephen, W.B.2    Andrew, S.G.3
  • 79
    • 66249092211 scopus 로고    scopus 로고
    • Reconfiguration of the conceptual landscape: A tribute to the service logic of richard normann
    • Michel, Stefan, Stephen L. Vargo, and Robert F. Lusch. 2008. "Reconfiguration of the Conceptual Landscape: A Tribute to the Service Logic of Richard Normann." Journal of the Academy of Marketing Science 36 (1), 152-155.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 152-155
    • Michel, S.1    Stephen, L.V.2    Robert, F.L.3
  • 81
    • 33746547356 scopus 로고    scopus 로고
    • Role of competences in creating customer value: A value-creation logic approach
    • DOI 10.1016/j.indmarman.2006.04.005, PII S0019850106000885
    • Moller, Kristian. 2006. "Role of Competences in Creating Customer Value: A Value-Creation Logic Approach." Industrial Marketing Management 35 (8), 913-924. (Pubitemid 44138558)
    • (2006) Industrial Marketing Management , vol.35 , Issue.8 , pp. 913-924
    • Moller, K.1
  • 82
    • 33750477012 scopus 로고    scopus 로고
    • Marketing action in networks
    • DOI 10.1108/03090560610702812
    • Mouzas, Stefanos. 2006. "Marketing Action in Networks." European Journal of Marketing 40 (11/12), 1271-1291. (Pubitemid 44657298)
    • (2006) European Journal of Marketing , vol.40 , Issue.11-12 , pp. 1271-1291
    • Mouzas, S.1
  • 84
    • 0027633471 scopus 로고
    • From value chain to value constellation: Designing interactive strategy
    • (July-August)
    • Normann, Richard, and Rafael Ramirez. 1993. "From Value Chain to Value Constellation: Designing Interactive Strategy." Harvard Business Review 71 (July-August), 65-77.
    • (1993) Harvard Business Review , vol.71 , pp. 65-77
    • Normann, R.1    Rafael, R.2
  • 85
    • 33746642539 scopus 로고    scopus 로고
    • Identifying determinants of success in development of new high-contact services: Insights from the hospitality industry
    • DOI 10.1108/09564230610680659
    • Ottenbacher, Michael, Juergen Gnoth, and Peter Jones. 2006. "Identifying Determinants of Success in Development of New High-Contact Services: Insights from the Hospitality Industry." International Journal of Service Industry Management 17 (4), 344-363. (Pubitemid 44156086)
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.4 , pp. 344-363
    • Ottenbacher, M.1    Gnoth, J.2    Jones, P.3
  • 86
    • 33750824287 scopus 로고    scopus 로고
    • Factors influencing the effectiveness of relationship marketing: A meta-analysis
    • DOI 10.1509/jmkg.70.4.136
    • Palmatier, Robert W., Rajiv P. Dant, Dhruv Grewal, and Kenneth Evans. 2006. "Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis." Journal of Marketing 70 (4), 136-153. (Pubitemid 44714015)
    • (2006) Journal of Marketing , vol.70 , Issue.4 , pp. 136-153
    • Palmatier, R.W.1    Dant, R.P.2    Grewal, D.3    Evans, K.R.4
  • 88
    • 67649296862 scopus 로고    scopus 로고
    • Impact of relationship marketing tactics (rmts) on switchers and stayers in a competitive service industry
    • Peng, Leong Yow, and Qing Wang. 2006. "Impact of Relationship Marketing Tactics (RMTs) on Switchers and Stayers in a Competitive Service Industry." Journal of Marketing Management 22 (1/2), 25-59.
    • (2006) Journal of Marketing Management , vol.22 , Issue.1-2 , pp. 25-59
    • Peng, L.Y.1    Qing, W.2
  • 89
    • 38149050858 scopus 로고    scopus 로고
    • The cocreation of value
    • January
    • Prahalad, C.K. 2004. "The Cocreation of Value." Journal of Marketing 68 (January), 23.
    • (2004) Journal of Marketing , vol.68 , pp. 23
    • Prahalad, C.K.1
  • 90
    • 0003106484 scopus 로고
    • The core competence of the corporation
    • (May-June)
    • Prahalad, C.K., and Gary Hamel. 1990. "The Core Competence of the Corporation." Harvard Business Review 68 (May-June), 79-91.
    • (1990) Harvard Business Review , vol.68 , pp. 79-91
    • Prahalad, C.K.1    Gary, H.2
  • 91
    • 0002422766 scopus 로고    scopus 로고
    • Co-opting customer competence
    • (January-February)
    • Prahalad, C.K., and Venkatram Ramaswamy. 2000. "Co-opting Customer Competence." Harvard Business Review 78 (January-February), 79-87.
    • (2000) Harvard Business Review , vol.78 , pp. 79-87
    • Prahalad, C.K.1    Venkatram, R.2
  • 92
    • 33645673123 scopus 로고    scopus 로고
    • Defining relationship quality for customer-driven business development: A housing-mortgage company case
    • DOI 10.1108/09564230610657006
    • Roos, Inger, Anders Gustafsson, and Bo Edvardsson. 2006. "Defining Relationship Quality for Customer- Driven Business Development: A Housing-Mortgage Company Case." International Journal of Service Industry Management 17 (2), 207-223. (Pubitemid 43537092)
    • (2006) International Journal of Service Industry Management , vol.17 , Issue.2 , pp. 207-223
    • Roos, I.1    Gustafsson, A.2    Edvardsson, B.3
  • 93
    • 34548367535 scopus 로고    scopus 로고
    • Compound relationships between firms
    • Ross, William T., and Diana C. Robertson. 2007. "Compound Relationships Between Firms." Journal of Marketing 71 (3), 108-123.
    • (2007) Journal of Marketing , vol.71 , Issue.3 , pp. 108-123
    • Ross, W.T.1    Robertson, D.C.2
  • 94
    • 33745772986 scopus 로고    scopus 로고
    • If everything is service, why is this happening now, and what difference does it Make?
    • (January)
    • Rust, Roland T. 2004. "If Everything Is Service, Why Is This Happening Now, and What Difference Does It Make?" Journal of Marketing 68 (January), 23-24.
    • (2004) Journal of Marketing , vol.68 , pp. 23-24
    • Rust, R.T.1
  • 95
    • 33746350437 scopus 로고    scopus 로고
    • From the editor: The maturation of marketing as an academic discipline
    • Rust, Roland T. 2006. "From the Editor: The Maturation of Marketing as an Academic Discipline." Journal of Marketing 70 (3), 1-2.
    • (2006) Journal of Marketing , vol.70 , Issue.3 , pp. 1-2
    • Rust, R.T.1
  • 96
    • 33847065155 scopus 로고    scopus 로고
    • Marketing models of service and relationships
    • Rust, Roland T., and Chung Tuck Siong. 2006. "Marketing Models of Service and Relationships." Marketing Science 25 (6), 560-580.
    • (2006) Marketing Science , vol.25 , Issue.6 , pp. 560-580
    • Rust, R.T.1    Siong, C.T.2
  • 97
    • 85089132482 scopus 로고    scopus 로고
    • How does marketing strategy change in a service-based world?: Implications and directions for research
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Rust, Roland T., and Debora V. Thompson. 2006. "How Does Marketing Strategy Change in a Service-Based World?: Implications and Directions for Research." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 381-392. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 381-392
    • Rust, R.T.1    Debora, V.T.2
  • 98
    • 33746149363 scopus 로고    scopus 로고
    • Foundations and implications of a proposed Unified Services Theory
    • Sampson, Scott E., and Craig M. Froehle. 2006. "Foundations and Implications of a Proposed Unified Services Theory." Production and Operations Management 15 (2), 329-343. (Pubitemid 44085720)
    • (2006) Production and Operations Management , vol.15 , Issue.2 , pp. 329-343
    • Sampson, S.E.1    Froehle, C.M.2
  • 99
    • 85089131468 scopus 로고    scopus 로고
    • Going beyond the product: Defining, designing, and delivering customer solutions
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Sawhney, Mohanbir. 2006. "Going Beyond the Product: Defining, Designing, and Delivering Customer Solutions." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 365-380. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 365-380
    • Sawhney, M.1
  • 101
    • 84990397378 scopus 로고    scopus 로고
    • Rationalizing Service Logic, or Understanding a Service Experience?
    • Schembri, S. 2006. "Rationalizing Service Logic, or Understanding a Service Experience?" Marketing Theory 6 (3), 381-392.
    • (2006) Marketing Theory , vol.6 , Issue.3 , pp. 381-392
    • Schembri, S.1
  • 102
    • 0026227716 scopus 로고
    • The service-driven company
    • September/October
    • Schlesinger, Leonard A., and James L. Heskett. 1991. "The Service-Driven Company." Harvard Business Review 69 (September/October), 71-81.
    • (1991) Harvard Business Review , vol.69 , pp. 71-81
    • Schlesinger, L.A.1    Heskett, J.L.2
  • 103
    • 0002705824 scopus 로고
    • Breaking free from product marketing
    • April
    • Shostack, G. Lynn. 1977. "Breaking Free from Product Marketing." Journal of Marketing 41 (April), 73-80.
    • (1977) Journal of Marketing , vol.41 , pp. 73-80
    • Shostack, G.L.1
  • 104
    • 33750604993 scopus 로고    scopus 로고
    • Finance, operations and marketing conflicts in service firms
    • (January)
    • Shugan, Steven. 2004. "Finance, Operations and Marketing Conflicts in Service Firms." Journal of Marketing 68 (January), 24-26.
    • (2004) Journal of Marketing , vol.68 , pp. 24-26
    • Shugan, S.1
  • 105
    • 36849048423 scopus 로고    scopus 로고
    • Marketing as constructive engagement
    • Shultz, Clifford J. 2007. "Marketing as Constructive Engagement." Journal of Public Policy & Marketing 26(2), 293-301.
    • (2007) Journal of Public Policy & Marketing , vol.26 , Issue.2 , pp. 293-301
    • Shultz, C.J.1
  • 106
    • 20444450628 scopus 로고    scopus 로고
    • What goes around comes around: Understanding trust-value dilemmas of market relationships
    • DOI 10.1509/jppm.24.1.38.63882
    • Singh, Jagdip, Jean E. Kilgore, Rama K. Jayanti, Kokil Agarwal, and Ramadesikan R. Gandarvakottai. 2005. "What Goes Around Comes Around: Understanding Trust - Value Dilemmas of Market Relationships." Journal of Public Policy & Marketing 24 (1), 38-62. (Pubitemid 40829160)
    • (2005) Journal of Public Policy and Marketing , vol.24 , Issue.1 , pp. 38-62
    • Singh, J.1    Jayanti, R.K.2    Kilgore, J.E.3    Agarwal, K.4    Gandarvakottai, R.R.5
  • 108
    • 1642618612 scopus 로고    scopus 로고
    • First in, First out? The Effects of Network Externalities on Pioneer Survival
    • Srinivasan, Raji, Gary L. Lilien, and Arvind Rangaswamy. 2004. "First In, First Out? The Effects of Network Externalities on Pioneer Survival." Journal of Marketing 68 (1), 41-58. (Pubitemid 38411274)
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 41-58
    • Srinivasan, R.1    Lilien, G.L.2    Rangaswamy, A.3
  • 109
    • 77954293120 scopus 로고    scopus 로고
    • Moving towards the service-dominant logic: A comment
    • Sweeney, Jillian C. 2007. "Moving Towards the Service-Dominant Logic: A Comment." Australasian Marketing Journal 15 (1), 97-104.
    • (2007) Australasian Marketing Journal , vol.15 , Issue.1 , pp. 97-104
    • Sweeney, J.C.1
  • 110
    • 59249095667 scopus 로고    scopus 로고
    • On a theory of markets and marketing: From positively normative to normatively positive
    • Vargo, Stephen L. 2007a. "On a Theory of Markets and Marketing: From Positively Normative to Normatively Positive." Australasian Marketing Journal 15 (1), 56-63.
    • (2007) Australasian Marketing Journal , vol.15 , Issue.1 , pp. 56-63
    • Vargo, S.L.1
  • 111
    • 77954292427 scopus 로고    scopus 로고
    • Paradigms, pluralisms, and peripheries on the assessment of the s-d logic
    • Vargo, Stephen L 2007b. "Paradigms, Pluralisms, and Peripheries on the Assessment of the S-D Logic." Australasian Marketing Journal 15 (1), 108-111.
    • (2007) Australasian Marketing Journal , vol.15 , Issue.1 , pp. 108-111
    • Vargo, S.L.1
  • 112
    • 70349625349 scopus 로고    scopus 로고
    • Toward a transcending conceptualization of relationship: A service-dominant logic perspective
    • in press
    • Vargo, Stephen L 2009. "Toward a Transcending Conceptualization of Relationship: A Service-Dominant Logic Perspective." Journal of Business and Industrial Marketing (in press).
    • (2009) Journal of Business and Industrial Marketing
    • Vargo, S.L.1
  • 113
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a New Dominant Logic for Marketing
    • Vargo, Stephen L., and Robert F. Lusch. 2004a. "Evolving to a New Dominant Logic for Marketing." Journal of Marketing 68 (1), 1-17. (Pubitemid 38411271)
    • (2004) Journal of Marketing , vol.68 , Issue.1 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 114
    • 84990385227 scopus 로고    scopus 로고
    • The four service marketing myths: Remnants of a goods-based, manufacturing model
    • Vargo, Stephen L., and Robert F. Lusch.2004b. "The Four Service Marketing Myths: Remnants of a Goods-Based, Manufacturing Model." Journal of Service Research 6 (4), 324-335.
    • (2004) Journal of Service Research , vol.6 , Issue.4 , pp. 324-335
    • Vargo, S.L.1    Lusch, R.F.2
  • 115
    • 85063260164 scopus 로고    scopus 로고
    • Service-dominant logic: What it is, what it is not, what it might be
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Vargo, Stephen L., and Robert F. Lusch.2006. "Service-Dominant Logic: What It Is, What It Is Not, What It Might Be." In The Service- Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 43-56. Armonk, NY: M.E. Sharpe.
    • (2006) The Service- Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 43-56
    • Vargo, S.L.1    Robert, F.L.2
  • 118
    • 41849140849 scopus 로고    scopus 로고
    • From goods to service(s): Divergences and convergences of logics
    • Vargo, Stephen L., and Robert F. Lusch.2008c. "From Goods to Service(s): Divergences and Convergences of Logics." Industrial Marketing Management 37 (3), 254-259.
    • (2008) Industrial Marketing Management , vol.37 , Issue.3 , pp. 254-259
    • Vargo, S.L.1    Lusch, R.F.2
  • 119
    • 44649151144 scopus 로고    scopus 로고
    • On value and value co-creation: A service systems and service logic perspective
    • Vargo, Stephen L., Paul P. Maglio, and Melissa Archpru Akaka. 2008. "On Value and Value Co-Creation: A Service Systems and Service Logic Perspective." European Management Journal 26 (3), 145-152.
    • (2008) European Management Journal , vol.26 , Issue.3 , pp. 145-152
    • Vargo, S.L.1    Maglio, P.P.2    Akaka, M.A.3
  • 120
    • 21644478145 scopus 로고    scopus 로고
    • Services in society and academic thought: An historical analysis
    • DOI 10.1177/0276146705275294
    • Vargo, Stephen L., and Fred W. Morgan. 2005. "Services in Society and Academic Thought: An Historical Analysis." Journal of Macromarketing 25 (1), 42-53. (Pubitemid 40935742)
    • (2005) Journal of Macromarketing , vol.25 , Issue.1 , pp. 42-53
    • Vargo, S.L.1    Morgan, F.W.2
  • 121
    • 85089131343 scopus 로고    scopus 로고
    • The marketing as a sign system and the logic of the market
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Venkatesh, Alladi, Lisa Penaloza, and A. Fuat Firat. 2006. "The Marketing as a Sign System and the Logic of the Market." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 251-265. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 251-265
    • Venkatesh, A.1    Lisa, P.2    Firat, A.F.3
  • 122
    • 85089132254 scopus 로고    scopus 로고
    • Examining marketing scholarship and the service- dominant logic
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Wilkie, William L. and Elizabeth S. Moore. 2006. "Examining Marketing Scholarship and the Service- Dominant Logic." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 266-278. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 266-278
    • Wilkie, W.L.1    Elizabeth, S.M.2
  • 123
    • 70349366339 scopus 로고    scopus 로고
    • Researching the service-dominant logic: Normative perspective versus practice
    • Winklhofer, Heidi, Adrian A. Palmer, and Roderick J. Brodie. 2007. "Researching the Service-Dominant Logic: Normative Perspective Versus Practice." Australasian Marketing Journal 15 (1), 76-83.
    • (2007) Australasian Marketing Journal , vol.15 , Issue.1 , pp. 76-83
    • Winklhofer, H.1    Adrian, A.P.2    Roderick, J.B.3
  • 124
  • 125
    • 85089131212 scopus 로고    scopus 로고
    • Marketing's service-dominant logic and customer value
    • ed. Robert F. Lusch and Stephen L. Vargo, Armonk, NY: M.E. Sharpe
    • Woodruff, Robert B., and Daniel J. Flint. 2006. "Marketing's Service-Dominant Logic and Customer Value." In The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions, ed. Robert F. Lusch and Stephen L. Vargo, 183-195. Armonk, NY: M.E. Sharpe.
    • (2006) The Service-Dominant Logic of Marketing: Dialog, Debate, and Directions , pp. 183-195
    • Woodruff, R.B.1    Daniel, J.F.2
  • 126
    • 65349134452 scopus 로고    scopus 로고
    • Trying to prosume: Toward a theory of consumers and co-creators of value
    • Xie, Chunyan, Richard P. Bagozzi, Sigurd V. Troye. 2008. "Trying to Prosume: Toward a Theory of Consumers and Co-creators of Value." Journal of the Academy of Marketing Science 36 (1), 109-122.
    • (2008) Journal of the Academy of Marketing Science , vol.36 , Issue.1 , pp. 109-122
    • Xie, C.1    Richard, P.B.2    Sigurd, V.T.3
  • 127
    • 33745016271 scopus 로고    scopus 로고
    • Alliance orientation: Conceptualization, measurement, and impact on market performance
    • DOI 10.1177/0092070305285953
    • Yaprak, Attila, S. Tamer Cavusgil, and Destan Kandemir. 2006. "Alliance Orientation: Conceptualization, Measurement, and Impact on Market Performance." Journal of the Academy of Marketing Science 34 (3), 324-340. (Pubitemid 43877111)
    • (2006) Journal of the Academy of Marketing Science , vol.34 , Issue.3 , pp. 324-340
    • Kandemir, D.1    Yaprak, A.2    Cavusgil, S.T.3
  • 128
    • 0002344732 scopus 로고
    • Problems and strategies in services marketing
    • (Spring)
    • Zeithaml, Valarie A., A. Parasuraman, and Leonard L. Berry. 1985. "Problems and Strategies in Services Marketing." Journal of Marketing 49 (Spring), 33-46.
    • (1985) Journal of Marketing , vol.49 , pp. 33-46
    • Zeithaml, V.A.1    Parasuraman, A.2    Leonard, L.B.3


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.