Fundamentals of service science

Journal of the Academy of Marketing Science

Volumn 36, Issue 1, 2008, Pages 18-20

  Maglio, Paul P ^a   Spohrer, Jim ^a  

^a IBM ALMADEN RESEARCH CENTER   (United States)

Author keywords

Service science; Service systems; Service dominant logic

Indexed keywords

EID: 44649110052     PISSN: 00920703     EISSN: None     Source Type: Journal    
DOI: 10.1007/s11747-007-0058-9     Document Type: Article

References (9)

1. Chesbrough, H. (2005). Toward a science of services. Harvard Business Review, 83, 16-17.
2. Gadrey, J., & Gallouj, F. (2002). Productivity, innovation and knowledge in services: New economic and socio-economic approaches. Cheltenham, UK: Edward Elgar.
3. Maglio, P. P., Kreulen, J., Srinivasan, S., & Spohrer, J. (2006). Service systems, service scientists, SSME, and innovation. Communications of the ACM, 49, 81-85 (July).
4. Monahan, B., David, P., Taylor, R., Tofts, C., & Yearworth, M. (2006). Grand challenges for systems and services sciences. Paper prepared for FET/FP7 Workshop, Brussels (January 31, 2006). Available as HP Labs Technical Report, HPL-2006-99, from http://www.hpl.hp.com/techreports/2006/HPL-2006-99.pdf.
5. Normann, R. (2001). Reframing business: When the map changes the landscape. New York: Wiley.
6. Sampson, S. E., & Christopher, M. F. (2006). Foundations and implications of a proposed unified services theory. Production and Operations Management, 15, 329-343.
7. Spohrer, J., & Maglio, P. P. (2007). The emergence of service science: Toward systematic service innovations to accelerate co-creation of value. Production and Operations Management (in press).
8. Spohrer, J., Maglio, P. P., Bailey, J., & Gruhl, D. (2007). Steps toward a science of service systems. Computer, 40, 71-77.
9. Vargo, S. L., & Lusch, R. L. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1-17.