Defining relationship quality for customer-driven business development: A housing-mortgage company case

International Journal of Service Industry Management

Volumn 17, Issue 2, 2006, Pages 207-223

  Roos, Inger ^a   Gustafsson, Anders ^a,b   Edvardsson, Bo ^a,b,c  

^a KARLSTAD UNIVERSITY   (Sweden)

^b Department of Business Administration ^*

^c Center for Service   (Canada)

Author keywords

Customer relations; Mortgage companies; Property management; Social dynamics; Sweden

Indexed keywords

EID: 33645673123     PISSN: 09564233     EISSN: None     Source Type: Journal    
DOI: 10.1108/09564230610657006     Document Type: Article

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