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Volumn , Issue , 2014, Pages 365-380

Going beyond the product: Defining, designing, and delivering customer solutions

Author keywords

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Indexed keywords


EID: 85089131468     PISSN: None     EISSN: None     Source Type: Book    
DOI: None     Document Type: Chapter
Times cited : (176)

References (30)
  • 1
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    • Capturing the Value of Supplementary Services
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    • Anderson, James C. and James A. Narus (1995), "Capturing the Value of Supplementary Services, "Harvard Business Review (January/February), 75-83.
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    • Anderson, J.C.1    Narus, J.A.2
  • 3
    • 6944242919 scopus 로고    scopus 로고
    • Customer Solutions: Building a Strategically Aligned Business Model
    • McLean, VA: Booz Allen & Hamilton
    • Bennett, J.D. Sharma and A. Tipping (2001), "Customer Solutions: Building a Strategically Aligned Business Model, "in Insights: Organization and Strategic Leadership Practice. McLean, VA: Booz Allen & Hamilton, 1-5.
    • (2001) Insights: Organization and Strategic Leadership Practice , pp. 1-5
    • Bennett, J.D.S.1    Tipping, A.2
  • 5
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    • Organisational Capabilities and Learning in Complex Product Systems: Toward Repeatable Solutions
    • Davies, Andrew and Tim Brady (2000), "Organisational Capabilities and Learning in Complex Product Systems: Toward Repeatable Solutions, "Research Policy, 29, 931-53.
    • (2000) Research Policy , vol.29 , pp. 931-953
    • Davies, A.1    Brady, T.2
  • 8
    • 0036389540 scopus 로고    scopus 로고
    • Organising to Deliver Solutions
    • Galbraith, J.R. (2002), "Organising to Deliver Solutions, "Organisational Dynamics, 31/2: 194-207.
    • (2002) Organisational Dynamics , vol.31 , Issue.2 , pp. 194-207
    • Galbraith, J.R.1
  • 9
    • 0000090984 scopus 로고    scopus 로고
    • Innovation in Project-Based, Service-Enhanced Firms: The Construction of Complex Products and Systems
    • Gann, D.M. and A.J. Salter (2000), "Innovation in Project-Based, Service-Enhanced Firms: The Construction of Complex Products and Systems, "Research Policy, 29, 955-72.
    • (2000) Research Policy , vol.29 , pp. 955-972
    • Gann, D.M.1    Salter, A.J.2
  • 11
    • 0008677341 scopus 로고    scopus 로고
    • Product Complexity, Innovation and Industrial Organization
    • Hobday, M. (1998), "Product Complexity, Innovation and Industrial Organization, "Research Policy, 26, 689-710.
    • (1998) Research Policy , vol.26 , pp. 689-710
    • Hobday, M.1
  • 13
    • 85060748419 scopus 로고    scopus 로고
    • Discovering New Points of Differentiation
    • (July)
    • MacMillan, Ian C., and Rita Gunther McGrath (1997), "Discovering New Points of Differentiation, "Harvard Business Review (July), 3-11.
    • (1997) Harvard Business Review , pp. 3-11
    • MacMillan, I.C.1    McGrath, R.G.2
  • 17
    • 0012088691 scopus 로고    scopus 로고
    • Making New Markets: Sellers Need to Better Understand Buyers to Achieve the Promise of the Net Economy
    • (May)
    • Sawhney, Mohanbir (1999), "Making New Markets: Sellers Need to Better Understand Buyers to Achieve the Promise of the Net Economy, "Business 2.0 (May), 10-22.
    • (1999) Business 2.0 , pp. 10-22
    • Sawhney, M.1
  • 18
    • 0035408461 scopus 로고    scopus 로고
    • Don't Homogenize, Synchronize
    • (July/August)
    • Sawhney, Mohanbir (2001), "Don't Homogenize, Synchronize, "Harvard Business Review (July/August), 100-108.
    • (2001) Harvard Business Review , pp. 100-108
    • Sawhney, M.1
  • 19
    • 85089131611 scopus 로고    scopus 로고
    • Getting Real about Getting Paid
    • September 15
    • Sawhney, Mohanbir (2002), "Getting Real about Getting Paid, "CIO Magazine, September 15.
    • (2002) CIO Magazine
    • Sawhney, M.1
  • 20
    • 85089131006 scopus 로고    scopus 로고
    • The Problem with Solutions
    • February 15
    • Sawhney, Mohanbir (2003), "The Problem with Solutions, "CIO Magazine, February 15.
    • (2003) CIO Magazine
    • Sawhney, M.1
  • 21
    • 84884651991 scopus 로고    scopus 로고
    • Kellogg School of Management case study, Northwestern University
    • Sawhney, Mohanbir (2004), Trilogy: Customer Value-Based Pricing, Kellogg School of Management case study, Northwestern University.
    • (2004) Trilogy: Customer Value-Based Pricing
    • Sawhney, M.1
  • 23
    • 0035349826 scopus 로고    scopus 로고
    • Get Inside the Lives of your Customers
    • (May)
    • Seybold, Patricia B. (2001), "Get Inside the Lives of your Customers, "Harvard Business Review (May), 8089.
    • (2001) Harvard Business Review , pp. 80-89
    • Seybold, P.B.1
  • 27
    • 0042713204 scopus 로고
    • Jumping into the Customer's Activity Cycle: A New Role for Customer Services in the 1990s
    • (Summer)
    • Vandermerwe, Sandra (1993), "Jumping into the Customer's Activity Cycle: A New Role for Customer Services in the 1990s, "The Columbia Journal of World Business (Summer), 46-65.
    • (1993) The Columbia Journal of World Business , pp. 46-65
    • Vandermerwe, S.1
  • 28
    • 84865085095 scopus 로고    scopus 로고
    • How Increasing Value to Customers Improves Business Results
    • (Fall)
    • Vandermerwe, Sandra (2000), "How Increasing Value to Customers Improves Business Results, "MIT Sloan Management Review (Fall), 27-37.
    • (2000) MIT Sloan Management Review , pp. 27-37
    • Vandermerwe, S.1
  • 29
    • 1642587247 scopus 로고    scopus 로고
    • Evolving to a New Dominant Logic for Marketing
    • January
    • Vargo, Stephen L. and Robert F. Lusch (2004), "Evolving to a New Dominant Logic for Marketing, "Journal of Marketing, 68, January, 1-17.
    • (2004) Journal of Marketing , vol.68 , pp. 1-17
    • Vargo, S.L.1    Lusch, R.F.2
  • 30
    • 0001571885 scopus 로고    scopus 로고
    • Go Downstream: The New Profit Imperative in Manufacturing
    • (September/October)
    • Wise, R. and P Baumgartner (1999). "Go Downstream: The New Profit Imperative in Manufacturing. "Harvard Business Review (September/October), 133-41.
    • (1999) Harvard Business Review , pp. 133-141
    • Wise, R.1    Baumgartner, P.2


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.