It-mediated customer service content and delivery in electronic governments: An empirical investigation of the antecedents of service quality

MIS Quarterly: Management Information Systems

Volumn 37, Issue 1, 2013, Pages 77-109

  Tan, Chee Wee ^a   Benbasat, Izak ^b   Cenfetelli, Ronald T ^b  

^a UNIVERSITY OF GRONINGEN   (Netherlands)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Electronic government service quality; IT mediated service content functions; IT mediated service delivery dimensions; Service content quality; Service delivery quality

Indexed keywords

QUALITY OF SERVICE; SURVEYS; WEB CRAWLER; WEB DESIGN; WEBSITES;

CUSTOMER SERVICES; DELIVERY CHANNELS; E-GOVERNMENT SERVICE QUALITIES; ELECTRONIC GOVERNMENT; EMPIRICAL FINDINGS; EMPIRICAL INVESTIGATION; SERVICE CONTENT; SERVICE DELIVERY;

GOVERNMENT DATA PROCESSING;

EID: 84873950031     PISSN: 02767783     EISSN: 21629730     Source Type: Journal    
DOI: 10.25300/MISQ/2013/37.1.04     Document Type: Article

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