Addressing the what and how of online services: Positioning supporting-services functionality and service quality for business-to-consumer success

Information Systems Research

Volumn 19, Issue 2, 2008, Pages 161-181

  Cenfetelli, Ronald T ^a   Benbasat, Izak ^a   Al Natour, Sameh ^a  

^a UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

E business; Online customer service; Service quality; Supporting services; Supporting services functionality

Indexed keywords

ELECTRONIC COMMERCE; QUALITY OF SERVICE; REVIEWS; SALES; WEBSITES;

EBUSINESS; ONLINE CUSTOMERS; SERVICE QUALITY; SUPPORTING SERVICES; SUPPORTING SERVICES FUNCTIONALITY;

ONLINE SYSTEMS;

EID: 61349127769     PISSN: 10477047     EISSN: 15265536     Source Type: Journal    
DOI: 10.1287/isre.1070.0163     Document Type: Article

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