E-government: The realities of using IT to transform the public sector

Managing Service Quality: An International Journal

Volumn 13, Issue 6, 2003, Pages 445-452

  Hazlett, Shirley Ann ^a   Hill, Frances ^a  

^a QUEEN'S UNIVERSITY BELFAST   (United Kingdom)

Author keywords

Change management; Customer service management; Customer services quality; Technology led strategy

Indexed keywords

EID: 84986065009     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310506504     Document Type: Article

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