E-service quality: A model of virtual service quality dimensions

Managing Service Quality: An International Journal

Volumn 13, Issue 3, 2003, Pages 233-246

  Santos, Jessica ^a  

^a NFO World Group   (United Kingdom)

Author keywords

Electronic commerce; Internet; Model; Service quality

Indexed keywords

EID: 84986037963     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520310476490     Document Type: Article

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