Learning lessons from evaluating eGovernment: Reflective case experiences that support transformational government

Journal of Strategic Information Systems

Volumn 17, Issue 2, 2008, Pages 155-164

  Irani, Zahir ^a   Love, Peter E D ^b   Jones, Stephen ^c  

^a BRUNEL UNIVERSITY   (United Kingdom)

^b CURTIN UNIVERSITY   (Australia)

^c Locum Occupational Therapist   (United Kingdom)

Author keywords

eGovernment evaluation; Grounded theory; Interpretive case studies; UK public sector

Indexed keywords

COST BENEFIT ANALYSIS; ECONOMIC ANALYSIS; INVESTMENTS;

EGOVERNMENT EVALUATION; GROUNDED THEORY; INTERPRETIVE CASE STUDIES; UK PUBLIC SECTOR;

ADMINISTRATIVE DATA PROCESSING;

EID: 44149128688     PISSN: 09638687     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.jsis.2007.12.005     Document Type: Article

References (43)

1. Ballantine J.A., and Stray S.J. Information systems and other capital investments: evaluation practices compared. Logistics and Information Management 12 1-2 (1999) 78-93
2. Bannister F. Dismantling the silos: extracting new value from IT investments in public administration. Information Systems Journal 11 1 (2001) 65-84
3. Banerjee P., and Chau P.Y.K. An evaluation framework for analysing eGovernment convergence capability in developing countries. Electronic Government 1 1 (2004) 29-48
4. Eisenhardt KM. Building theories from case study research. Academy of Management Review 14 4 (1989) 532-550
5. Elliman T., Irani Z., and Jackson P. Establishing a framework for eGovernment research: project VIEGO. Transforming Government: People, Process and Policy 1 4 (2007) 364-376
6. Eyob E. EGovernment: breaking the frontiers of inefficiency in the public sector. Electronic Government 1 1 (2004) 107-114
7. Fiedler, J. 1978. Field Research: A Manual for Logistics and Management of Scientific Studies in Natural Settings, Jossey-Bass, San Francisco, USA.
8. Griffin D., and Halpin E. An exploratory evaluation of UK local eGovernment from an accountability perspective. Electronic Journal of eGovernment 3 1 (2005) 13-28
9. Heeks, R., 2000. Reinventing government in the information age. In: Klamo, L., Huang, W.W., Wang, K.L. Le, T., (Eds.), Successfully implementing eGovernment: fundamental issues and a case study in the USA, 2006. Electronic Government, Roultedge Press, London 3 (2), pp. 158-173.
10. Introna L. Management, Information and Power (1997), Macmillan, London
11. Ibrahim Z., and Irani Z. EGovernment adoption: architecture and barriers. Business Process Management Journal 11 5 (2005) 589-611
12. Irani Z., and Love P.E.D. The propagation of technology management taxonomies for evaluating investments in information systems. Journal of Management Information System 17 3 (2001) 161-177
13. Irani Z. Critical evaluation and integration of information systems: invited viewpoint. Business Process Management Journal 8 4 (2002) 314-317
14. Irani Z., and Love P.E.D. Developing a frame of reference for ex-ante IT/IS investment evaluation. European Journal of Information Systems 11 1 (2002) 74-82
15. Irani Z., Jones S., Love P.E.D., Elliman T., and Themistocleous M. Evaluating information system investments in local government: drawing lessons from two welsh cases. Information Systems Journal 15 1 (2005) 61-82
16. Irani Z., Ghoneim A., and Love P.E.D. Evaluating cost taxonomies for information systems management. European Journal of Operational Research 173 3 (2006) 1103-1122
17. Irani Z., Elliman T., and Jackson P. Electronic transformation of government in the UK. European Journal of Information Systems 16 3 (2007) 327-335
18. Jick T.D. Mixing qualitative and quantitative methods: triangulation in accumulation. Administrative Science Quarterly 24 1 (1979) 602-611
19. Jones, S., Irani, Z., Sharif, A.M., Themistocleous, M., 2006. EGovernment Evaluation: Reflections on two organizational. Thirty-ninth Annual Hawaii International Conference on System Science (HICSS-39), [CD Proceedings], January 5-7, Island of Kauai, Hawaii, USA.
20. Kable, 2006. Central Government ICT expenditure forecast, 2004/05 to 2007/08' Avaliable from: (June, 2006).
21. Klamo L., Huang W.W., Wang K.L., and Le T. Successfully implementing eGovernment: fundamental issues and a case study in the USA. Electronic Government 3 2 (2006) 158-173
22. Klein H.Z., and Myers M.D. A set of principles for conducting and evaluating interpretative field studies in information systems. MISQ 23 1 (1989) 67-94
23. Kolsaker A., and Lee-Kelley L. G2C eGovernment: modernisation of transformation?. Electronic Government 4 1 (2007) 68-75
24. Kolsaker A. Reconceptualising eGovernment as a tool of governance: the UK case. Electronic Government 3 4 (2006) 347-355
25. Lee A.S. A scientific methodology for MIS case studies. MISQ 13 1 (1989) 33-52
26. Lincoln Y.S., and Guba E.G. Naturalistic Inquiry (1986), Sage, Thousand Oaks, CA
27. Local Government Act, 1999. Local Government Act for Local Authorities in England and Wales, Central Government Office, London.
28. National Assembly for Wales, 2002. Guidance to Local Authorities on implementing EGovernment Statements, National Assembly for Wales, Cardiff, UK.
29. Parliamentary Office of Science and Technology (POST), Government IT Projects, 2003.
30. Palanisami R. Issues and challenges in eGovernment planning. Electronic Commerce 1 3 (2004) 253-272
31. Romano C. Research strategies for small business: a case study. International Small Business Journal 7 4 (1989) 35-43
32. Sauer, C., Cuthbertson, C., 2003. The state of IT project management in the UK 2002-2003. Final report from the computer weekly project/programme management survey funded by Computer Weekly, Templeton College and The French Thornton Partnership (see also Computer Weekly, 4 November 2003, Hitting targets? The state of UK IT project management, p.22).
33. Sharif A.M., Irani Z., and Love P.E.D. Integration ERP using EAI: a model for post-hoc evaluation. European Journal of Information Systems 14 2 (2005) 162-174
34. Sharma S.K. Assessing eGovernment implementation. Electronic Government 1 2 (2004) 198-212
35. Smithson S., and Hirschheim R.A. Analysing information systems evaluation: another look at an old problem. European Journal of Information Systems 7 3 (1998) 158-174
36. Taylor F.W. Scientific management. In: Pugh D.S. (Ed). Organisation Theory: Selected Readings (1990), Penguin, London 275-295
37. Tian, J., Tainfield, H., 2003. Some Perspectives of eGovernment. Third European Conference on EGovernment, Trinity College, Dublin, pp. 427-437.
38. Urquhart C. An encounter with grounded theory: tackling the practical and philosophical issues. In: Trauth E. (Ed). Qualitative Research in Information Systems: Issues and Trends (2001), Idea Group Publishing, London
39. Walsham G. Interpreting Information Systems in Organizations (1993), John Wiley & Sons, Chichester
40. Walsham G. Interpretive case studies in ict research: nature and method. European Journal of Information Systems 4 2 (1995) 74-81
41. Willcocks L., and Lester S. Information technology: transformer or sink hole. In: Willcocks L., and Lester S. (Eds). Beyond the IT Productivity Paradox (1998), Wiley, Chichester
42. Wood, F.B., Siegel, E.R., LaCroix, E., Lyon, B.J, Benson, D.A., Cid, V., Fariss, S., 2003. A Practical Approach to EGovernment Web Evaluation. IT Pro, IEEE, May-June, pp. 22-28.
43. Yin R.K. Case study research: Design and Methods. 2nd ed. (1994), Sage Publications, Thousand Oaks, CA