메뉴 건너뛰기




Volumn 16, Issue 1, 2005, Pages 85-102

A theoretical integration of user satisfaction and technology acceptance

Author keywords

Information quality; Information systems success; System quality; Technology acceptance model; Theory of reasoned action; User satisfaction

Indexed keywords

COMPUTER SOFTWARE; DATA WAREHOUSES; DECISION MAKING; INFORMATION TECHNOLOGY; INVESTMENTS; SOCIETIES AND INSTITUTIONS;

EID: 18944367029     PISSN: 10477047     EISSN: None     Source Type: Journal    
DOI: 10.1287/isre.1050.0042     Document Type: Article
Times cited : (2072)

References (44)
  • 1
    • 0039415769 scopus 로고    scopus 로고
    • The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies
    • Agarwal, R., J. Prasad. 1997. The role of innovation characteristics and perceived voluntariness in the acceptance of information technologies. Decision Sci. 28(3) 557-582.
    • (1997) Decision Sci. , vol.28 , Issue.3 , pp. 557-582
    • Agarwal, R.1    Prasad, J.2
  • 2
    • 0035229172 scopus 로고    scopus 로고
    • Nature and operation of attitudes
    • Ajzen, I. 2001. Nature and operation of attitudes. Annual Rev. Psych. 52 27-58.
    • (2001) Annual Rev. Psych. , vol.52 , pp. 27-58
    • Ajzen, I.1
  • 4
    • 33645013501 scopus 로고    scopus 로고
    • The influence of attitudes on behavior
    • In press. D. Albarracín, B. T. Johnson, M. P. Zanna, eds. Erlbaum, Mahwah, NJ
    • Ajzen, I., M. Fishbein. In press. The influence of attitudes on behavior. D. Albarracín, B. T. Johnson, M. P. Zanna, eds. Handbook of Attitudes and Attitude Change: Basic Principles. Erlbaum, Mahwah, NJ.
    • Handbook of Attitudes and Attitude Change: Basic Principles
    • Ajzen, I.1    Fishbein, M.2
  • 5
    • 0020749247 scopus 로고
    • Development of a tool for measuring and analyzing computer user satisfaction
    • Bailey, J. E., S. W. Pearson. 1983. Development of a tool for measuring and analyzing computer user satisfaction. Management Sci. 29(5) 530-545.
    • (1983) Management Sci. , vol.29 , Issue.5 , pp. 530-545
    • Bailey, J.E.1    Pearson, S.W.2
  • 6
    • 0003258063 scopus 로고
    • The partial least squares approach to causal modeling, personal computing adoption and use as an illustration
    • Barclay, D., C. Higgins, R. Thompson. 1995. The partial least squares approach to causal modeling, personal computing adoption and use as an illustration. Tech. Stud. 2(2) 285-309.
    • (1995) Tech. Stud. , vol.2 , Issue.2 , pp. 285-309
    • Barclay, D.1    Higgins, C.2    Thompson, R.3
  • 7
    • 70450073082 scopus 로고
    • A short-form measure of user information satisfaction: A psychometric evaluation and notes on use
    • Baroudi, J., W. Orlikowski. 1988. A short-form measure of user information satisfaction: A psychometric evaluation and notes on use. J. MIS 4(4) 44-59.
    • (1988) J. MIS , vol.4 , Issue.4 , pp. 44-59
    • Baroudi, J.1    Orlikowski, W.2
  • 8
    • 1242331196 scopus 로고    scopus 로고
    • The identity crisis within the IS discipline: Defining and communicating the discipline's Coir properties
    • Benbasat, I., R. Zmud. 2003. The identity crisis within the IS discipline: Defining and communicating the discipline's Coir properties. MIS Quart, 27(2) 183-194.
    • (2003) MIS Quart , vol.27 , Issue.2 , pp. 183-194
    • Benbasat, I.1    Zmud, R.2
  • 9
    • 0002042337 scopus 로고    scopus 로고
    • Issues and opinions on structural equation modeling
    • Chin, W. W. 1998. Issues and opinions on structural equation modeling. MIS Quart. 22(1) vii-xvi.
    • (1998) MIS Quart. , vol.22 , Issue.1
    • Chin, W.W.1
  • 10
    • 0042500199 scopus 로고    scopus 로고
    • Department of Decision and Information Systems, University of Houston, Houston, TX
    • Chip, W. W., T. A. Frye. 1996. PLS Graph. 2.91.03.04. Department of Decision and Information Systems, University of Houston, Houston, TX.
    • (1996) PLS Graph. 2.91.03.04
    • Chip, W.W.1    Frye, T.A.2
  • 11
    • 55249087535 scopus 로고
    • Perceived usefulness, perceived ease of use, and user acceptance of information technology
    • Davis, F. 1989. Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quart. 13(3) 319-339.
    • (1989) MIS Quart. , vol.13 , Issue.3 , pp. 319-339
    • Davis, F.1
  • 12
    • 43949170577 scopus 로고
    • User acceptance of information technology: Systems characteristics, user perceptions and behavioral impact
    • Davis, F. 1993. User acceptance of information technology: Systems characteristics, user perceptions and behavioral impact. Internat. J. Man-Machine Stud. 38 475-487.
    • (1993) Internat. J. Man-machine Stud. , vol.38 , pp. 475-487
    • Davis, F.1
  • 13
    • 84936823933 scopus 로고
    • User acceptance of computer technology: A comparison of two theoretical models
    • Davis, F. D., R. P. Bagozzi, P. R. Warshaw. 1989. User acceptance of computer technology: A comparison of two theoretical models. Management Sci. 35(8) 982-1003.
    • (1989) Management Sci. , vol.35 , Issue.8 , pp. 982-1003
    • Davis, F.D.1    Bagozzi, R.P.2    Warshaw, P.R.3
  • 14
    • 72249114849 scopus 로고
    • Information systems success: The quest for the dependent variable
    • DeLone, W. H., E. R. McLean. 1992. Information systems success: The quest for the dependent variable. Inform. Systems Res. 3(1) 60-95.
    • (1992) Inform. Systems Res. , vol.3 , Issue.1 , pp. 60-95
    • Delone, W.H.1    McLean, E.R.2
  • 15
    • 55249106033 scopus 로고
    • The measure of end-user computing satisfaction
    • Doll, W. J., G. Torkzadeh. 1988. The measure of end-user computing satisfaction. MIS Quart. 12(2) 259-274.
    • (1988) MIS Quart. , vol.12 , Issue.2 , pp. 259-274
    • Doll, W.J.1    Torkzadeh, G.2
  • 18
    • 79953149909 scopus 로고    scopus 로고
    • Attitudes: Foundation, function and consequences
    • M. A. Hogg, J. Cooper, eds. Sage, London, UK
    • Fazio, R. H., M. A. Olson. 2003. Attitudes: Foundation, function and consequences. M. A. Hogg, J. Cooper, eds. The Sage Handbook of Social Psychology. Sage, London, UK.
    • (2003) The Sage Handbook of Social Psychology
    • Fazio, R.H.1    Olson, M.A.2
  • 20
    • 0000009769 scopus 로고
    • Evaluating structural equation models with unobservable variables and measurement error
    • Fornell, C., D. F. Larcker. 1981. Evaluating structural equation models with unobservable variables and measurement error. J. Marketing Res. 18 39-50.
    • (1981) J. Marketing Res. , vol.18 , pp. 39-50
    • Fornell, C.1    Larcker, D.F.2
  • 21
    • 84985773726 scopus 로고
    • Some cautions on the measurement of user information satisfaction
    • Galletta, D. F., A. L. Lederer. 1989. Some cautions on the measurement of user information satisfaction. Decision Sci. 20(3) 419-439.
    • (1989) Decision Sci. , vol.20 , Issue.3 , pp. 419-439
    • Galletta, D.F.1    Lederer, A.L.2
  • 22
    • 0001461229 scopus 로고    scopus 로고
    • Gender differences in the perception and use of e-mail: An extension to the technology acceptance model
    • Gefen, D., D. Straub. 1997. Gender differences in the perception and use of e-mail: An extension to the technology acceptance model. MIS Quart. 21(4) 389-400.
    • (1997) MIS Quart. , vol.21 , Issue.4 , pp. 389-400
    • Gefen, D.1    Straub, D.2
  • 23
    • 84976765520 scopus 로고
    • IS attitudes: Toward theoretical and definitional clarity
    • Goodhue, D. L. 1988. IS attitudes: Toward theoretical and definitional clarity. Database Adv. Inform. Systems 19(3/4) 6-15.
    • (1988) Database Adv. Inform. Systems , vol.19 , Issue.3-4 , pp. 6-15
    • Goodhue, D.L.1
  • 24
    • 0142018641 scopus 로고    scopus 로고
    • Cognition, affect, and the prediction of social attitudes
    • W. Stroebe, M. Hewstone, eds.
    • Haddock, G., M. P. Zanna. 1999. Cognition, affect, and the prediction of social attitudes. W. Stroebe, M. Hewstone, eds. Eur. Rev. Soc. Attitudes 10 75-99.
    • (1999) Eur. Rev. Soc. Attitudes , vol.10 , pp. 75-99
    • Haddock, G.1    Zanna, M.P.2
  • 25
    • 85050649674 scopus 로고
    • Explaining the role of user participation in information system use
    • Hartwick, J., H. Barki. 1994. Explaining the role of user participation in information system use. Management Sci. 40(4) 440-465.
    • (1994) Management Sci. , vol.40 , Issue.4 , pp. 440-465
    • Hartwick, J.1    Barki, H.2
  • 26
    • 0035673264 scopus 로고    scopus 로고
    • Determinants of user acceptance of digital libraries: An empirical examination of individual differences and systems characteristics
    • Hong, W., J. Thong, W.-M. Wong, K.-Y. Tam. 2001/2002. Determinants of user acceptance of digital libraries: An empirical examination of individual differences and systems characteristics. J. MIS 18(3) 97-124.
    • (2001) J. MIS , vol.18 , Issue.3 , pp. 97-124
    • Hong, W.1    Thong, J.2    Wong, W.-M.3    Tam, K.-Y.4
  • 27
    • 0001894181 scopus 로고
    • Testing the determinants of microcomputer usage via a structural equation model
    • Igbaria, M., T. Guimaraes, G. B. Davis. 1995. Testing the determinants of microcomputer usage via a structural equation model. J. MIS 11(4) 87-115.
    • (1995) J. MIS , vol.11 , Issue.4 , pp. 87-115
    • Igbaria, M.1    Guimaraes, T.2    Davis, G.B.3
  • 28
    • 0020832097 scopus 로고
    • The measurement of user information satisfaction
    • Ives, B., M. H. Olson, J. J. Baroudi. 1983. The measurement of user information satisfaction. Comm. ACM 26(10) 785-793.
    • (1983) Comm. ACM , vol.26 , Issue.10 , pp. 785-793
    • Ives, B.1    Olson, M.H.2    Baroudi, J.J.3
  • 29
    • 0001094004 scopus 로고    scopus 로고
    • Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs
    • Karahanna, E., D. W. Straub, N. L. Chervany. 1999. Information technology adoption across time: A cross-sectional comparison of pre-adoption and post-adoption beliefs. MIS Quart. 23(2) 183-213.
    • (1999) MIS Quart. , vol.23 , Issue.2 , pp. 183-213
    • Karahanna, E.1    Straub, D.W.2    Chervany, N.L.3
  • 30
    • 21844519773 scopus 로고
    • Attitudes and the prediction of behavior: A meta-analysis of the empirical literature
    • Kraus, 1995. Attitudes and the prediction of behavior: A meta-analysis of the empirical literature. Personality Soc. Psych. Bull. 21 58-75.
    • (1995) Personality Soc. Psych. Bull. , vol.21 , pp. 58-75
    • Kraus1
  • 31
    • 0000697955 scopus 로고    scopus 로고
    • The effect of multimedia on perceived equivocality and perceived usefulness of information systems
    • Lim, K. H., I. Benbasat. 2000. The effect of multimedia on perceived equivocality and perceived usefulness of information systems. MIS Quart. 24(3) 449-471.
    • (2000) MIS Quart. , vol.24 , Issue.3 , pp. 449-471
    • Lim, K.H.1    Benbasat, I.2
  • 33
    • 25844487151 scopus 로고    scopus 로고
    • Extending the technology acceptance model: The influence of perceived user resources
    • Mathieson, K., E. Peacock, W. W. Chin. 2001. Extending the technology acceptance model: The influence of perceived user resources. Database Adv. Inform. Systems 32(3) 86-113.
    • (2001) Database Adv. Inform. Systems , vol.32 , Issue.3 , pp. 86-113
    • Mathieson, K.1    Peacock, E.2    Chin, W.W.3
  • 34
    • 0001827817 scopus 로고
    • A theoretical assessment of the user-satisfaction construct in information systems research
    • Melone, N. 1990. A theoretical assessment of the user-satisfaction construct in information systems research. Management Sci. 36(1) 76-91.
    • (1990) Management Sci. , vol.36 , Issue.1 , pp. 76-91
    • Melone, N.1
  • 35
    • 73449149291 scopus 로고
    • Development of an instrument to measure the perceptions of adopting and information technology innovation
    • Moore, G., I. Benbasat. 1991. Development of an instrument to measure the perceptions of adopting and information technology innovation. Inform. Systems Res. 2(3) 192-222.
    • (1991) Inform. Systems Res. , vol.2 , Issue.3 , pp. 192-222
    • Moore, G.1    Benbasat, I.2
  • 37
    • 0035611374 scopus 로고    scopus 로고
    • Research commentary: Desperately seeking the "IT" in IT research - A call to theorizing the IT artifact
    • Orlikowski, W. J., C. S. Iacono. 2001. Research commentary: Desperately seeking the "IT" in IT research - A call to theorizing the IT artifact. Inform. Systems Res. 2(12) 121-134.
    • (2001) Inform. Systems Res. , vol.2 , Issue.12 , pp. 121-134
    • Orlikowski, W.J.1    Iacono, C.S.2
  • 38
    • 0035608834 scopus 로고    scopus 로고
    • Research report: Richness versus parsimony in modeling technology adoption decisions: Understanding merchant adoption of a smart card-based payment system
    • Plouffe, C. R., J. Hulland, M. Vandenbosch. 2001. Research report: Richness versus parsimony in modeling technology adoption decisions: Understanding merchant adoption of a smart card-based payment system. Inform. Systems Res. 12(2) 208-222.
    • (2001) Inform. Systems Res. , vol.12 , Issue.2 , pp. 208-222
    • Plouffe, C.R.1    Hulland, J.2    Vandenbosch, M.3
  • 39
    • 0031482189 scopus 로고    scopus 로고
    • A respecification and extension of the DeLone and McLean model of IS success
    • Seddon, P. 1997. A respecification and extension of the DeLone and McLean model of IS success. Inform. Systems Res. 8(3) 240-253.
    • (1997) Inform. Systems Res. , vol.8 , Issue.3 , pp. 240-253
    • Seddon, P.1
  • 40
    • 0003019171 scopus 로고    scopus 로고
    • Empirical evaluation of the revised technology acceptance model
    • Szajna, B. 1996. Empirical evaluation of the revised technology acceptance model. Management Sci. 42(1) 85-92.
    • (1996) Management Sci. , vol.42 , Issue.1 , pp. 85-92
    • Szajna, B.1
  • 41
    • 73549120882 scopus 로고
    • Understanding information technology usage: A test of competing models
    • Taylor, S., P. A. Todd. 1995. Understanding information technology usage: A test of competing models. Inform. Systems Res. 6(2) 144-176.
    • (1995) Inform. Systems Res. , vol.6 , Issue.2 , pp. 144-176
    • Taylor, S.1    Todd, P.A.2
  • 42
    • 9744246034 scopus 로고    scopus 로고
    • Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior
    • Venkatesh, V., M. G. Morris. 2000. Why don't men ever stop to ask for directions? Gender, social influence, and their role in technology acceptance and usage behavior. MIS Quart. 24 115-139.
    • (2000) MIS Quart. , vol.24 , pp. 115-139
    • Venkatesh, V.1    Morris, M.G.2
  • 43
    • 1542382496 scopus 로고    scopus 로고
    • User acceptance of information technology: Toward a unified view
    • Venkatesh, V., M. Morris, G. Davis, F. Davis. 2003. User acceptance of information technology: Toward a unified view. MIS Quart. 27(3) 425-478.
    • (2003) MIS Quart. , vol.27 , Issue.3 , pp. 425-478
    • Venkatesh, V.1    Morris, M.2    Davis, G.3    Davis, F.4


* 이 정보는 Elsevier사의 SCOPUS DB에서 KISTI가 분석하여 추출한 것입니다.