Customer relationship management (CRM) in e-government: a relational perspective

Decision Support Systems

Volumn 42, Issue 1, 2006, Pages 237-250

  Pan, Shan Ling ^a   Tan, Chee Wee ^b   Lim, Eric T K ^a  

^a NATIONAL UNIVERSITY OF SINGAPORE   (Singapore)

^b UNIVERSITY OF BRITISH COLUMBIA   (Canada)

Author keywords

Customer relationship management; E government; Relational incentive; Relational value and relational tool

Indexed keywords

COMMUNICATION; CUSTOMER SATISFACTION; EDUCATION; ENVIRONMENTAL IMPACT; INTERNATIONAL COOPERATION; SOCIETIES AND INSTITUTIONS; STRATEGIC PLANNING; SUSTAINABLE DEVELOPMENT; VALUE ENGINEERING;

CUSTOMER RELATIONSHIP MANAGEMENT (CRM); E-GOVERNMENT; RELATIONAL INCENTIVE; RELATIONAL VALUE AND RELATIONAL TOOL;

ELECTRONIC COMMUNITIES;

EID: 33747758282     PISSN: 01679236     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.dss.2004.12.001     Document Type: Article

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