Citizen interaction with e-government: From the streets to servers?

Government Information Quarterly

Volumn 22, Issue 1, 2005, Pages 38-57

  Reddick, Christopher G ^a  

^a UNIVERSITY OF TEXAS AT SAN ANTONIO   (United States)

Author keywords

[No Author keywords available]

Indexed keywords

EID: 13944253373     PISSN: 0740624X     EISSN: None     Source Type: Journal    
DOI: 10.1016/j.giq.2004.10.003     Document Type: Article

References (42)

1. The Internet & American Life (2001, August). The Internet & American Life Government Callback Survey 2001, August Princeton Survey Research Associates Washington, DC
2. M.J. Moon The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62 4 2002 424-433
3. K.D. Edmiston State and local e-government: Prospects and challenges American Review of Public Administration 33 1 2002 20-45
4. S.H. Holden D.F. Norris P.D. Fletcher Electronic government at the local level: Progress to date and future issues Public Performance & Management Review 26 4 2003 325-344
5. C.G. Reddick A two-stage model of e-government growth: Theories and empirical evidence from U.S. cities Government Information Quarterly 21 1 2004 51-64
6. H.B. Milward L.O. Snyder Electronic government: Linking citizens to public organizations through technology Journal of Public Administration Research and Theory 6 2 1996 261-275
7. I. Snellen Electronic governance: Implications for citizens, politicians, and public servants International Review of Administrative Sciences 68 2 2002 183-198
8. M. Bovens S. Zouridis From street-level to system-level bureaucracies: How information and communication technology is transforming administrative discretion and constitutional control Public Administration Review 62 2 2002 175
9. Ibid., 5. pp. 174-184.
10. J.M. Prottas People-Processing: The Street-Level Bureaucrat in Public Service Bureaucracies 1979 Lexington Books Lexington, MA
11. I. Snellen Street-level Bureaucracy in an Information In: Age Ig Snellen Wim van de Donk (Eds.) Public administration in an information age: A handbook 1998 IOS Press Amsterdam 497-505
12. J.E. Fountain Building the Virtual State: Information Technology and Institutional Change 2001 The Brookings Institution Washington, DC
13. K. Layne J. Lee Developing fully function e-government: A four stage model Government Information Quarterly 18 1 2001 122-136
14. Ibid., 10.
15. C.G. Reddick A two-stage model of e-government growth: Theories and empirical evidence from U.S. Cities Government Information Quarterly 21 1 2004 51-64
16. M.J. Moon The evolution of e-government among municipalities: Rhetoric or reality? Public Administration Review 62 4 2002 424-433
17. K.D. Edmiston State and local e-government: Prospects and challenges American Review of Public Administration 33 1 2002 20-45
18. S.H. Holden D.F. Norris P.D. Fletcher Electronic government at the local level: Progress to date and future issues Public Performance & Management Review 26 4 2003 325-344
19. A.T.-K. Ho Reinventing local governments and the e-government initiative Public Administration Review 62 4 2002 434-444
20. J.C. Thomas G. Streib The new face of government: Citizen-initiated contacts in the era of e-government Journal of Public Administration Research and Theory 13 1 2003 83-102
21. Ibid., 13; Ibid., 14; Ibid., 15; Ibid., 17.
22. M. Lipsky Street-level Bureaucracy: Dilemmas of the Individual in Public Services 1980 Russell Sage Foundation New York
23. Ibid., 19.
24. Ibid., 1.
25. J.C. Thomas G. Streib The new face of government: Citizen-initiated contacts in the era of e-government Journal of Public Administration Research and Theory 13 1 2003 83-102
26. P. Howard L. Rainie S. Jones Day and nights on the Internet: The impact of a diffusing technology American Behavioral Scientist 45 3 2001 383-404
27. C.J. Tolbert R.S. McNeal Unraveling the effects of the Internet on political participation? Political Research Quarterly 56 2 2003 175-185
28. Ibid., 5.
29. Ibid., 17.
30. P. Howard L. Rainie S. Jones Day and nights on the Internet: The impact of a diffusing technology American Behavioral Scientist 45 3 2001 383-404
31. Ibid., 17.
32. Ibid., 26.
33. Ibid., 23.
34. D. Shah N. Kwak R. Holbert 'Connecting' and 'disconnecting' with civic life: Patterns of Internet use and the production of social capital Political Communication 18 2 2001 141-162
35. Weber, L. M., & Bergman, J. (2001). Who participates and how? A comparison of citizens 'online' and the mass public. Presented at the annual meeting of the Western Political Science Association, March 15-17, 2001, Las Vegas, NV.
36. Ibid., 23.
37. Council for Excellence in Government (2003). The New e-Government Equation: Ease, Engagement, Privacy and Protection. Washington, DC: Prepared by Hart-Teeter for the Council for Excellence in Government.
38. Ibid., 17.
39. Ibid., 14.
40. Accenture eGovernment Leadership: High Performance, Maximum Value 2004 Accenture New York
41. Ibid., 36.
42. Ibid., 33.