Online service attributes available on apparel retail web sites: An E-S-QUAL approach

Managing Service Quality

Volumn 16, Issue 1, 2006, Pages 51-77

  Kim, Minjeong ^a   Kim, Jung Hwan ^b   Lennon, Sharron J ^b  

^a OREGON STATE UNIVERSITY   (United States)

^b OHIO STATE UNIVERSITY   (United States)

Author keywords

Electronic commerce; Service quality assurance

Indexed keywords

EID: 31744440764     PISSN: 09604529     EISSN: None     Source Type: Journal    
DOI: 10.1108/09604520610639964     Document Type: Article

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