-
5
-
-
26844553989
-
E-government: Meer dan e-commerce voor overheden
-
Bekkers V.J.J.M. E-government: Meer dan e-commerce voor overheden (E-government: More than e-commerce for governments). Tijdschrift Management & Informatie 8 2 (2000) 11-20
-
(2000)
Tijdschrift Management & Informatie
, vol.8
, Issue.2
, pp. 11-20
-
-
Bekkers, V.J.J.M.1
-
7
-
-
0001791226
-
Services Marketing is Different
-
(May-June)
-
Berry L.L. Services Marketing is Different. Business Week (1980) 24-29 (May-June)
-
(1980)
Business Week
, pp. 24-29
-
-
Berry, L.L.1
-
9
-
-
84986156122
-
Modeling consumer choice of distribution channels: An illustration from financial services
-
Black N.J., Lockett A., Ennew C., Winklhofer H., and McKechnie S. Modeling consumer choice of distribution channels: An illustration from financial services. International Journal of Bank Marketing 20 4 (2002) 161-173
-
(2002)
International Journal of Bank Marketing
, vol.20
, Issue.4
, pp. 161-173
-
-
Black, N.J.1
Lockett, A.2
Ennew, C.3
Winklhofer, H.4
McKechnie, S.5
-
11
-
-
39749151009
-
-
Dialogic, Utrecht
-
Bongers F., Holland C., Vermaas K., and Vandeberg R. Burgers aan bod. Elektronische overheidsdienstverlening in het perspectief van de vraagzijde. [Electronic government services from a citizen centric point of view] (2004), Dialogic, Utrecht
-
(2004)
Burgers aan bod. Elektronische overheidsdienstverlening in het perspectief van de vraagzijde. [Electronic government services from a citizen centric point of view]
-
-
Bongers, F.1
Holland, C.2
Vermaas, K.3
Vandeberg, R.4
-
14
-
-
0009113761
-
Channel expansion theory: A dynamic view of media and information richness perceptions
-
Carlson J.R., and Zmud R.W. Channel expansion theory: A dynamic view of media and information richness perceptions. Academy of Management Best Papers Proceedings 1994 (1994) 280-284
-
(1994)
Academy of Management Best Papers Proceedings
, vol.1994
, pp. 280-284
-
-
Carlson, J.R.1
Zmud, R.W.2
-
15
-
-
0033241819
-
Channel expansion theory and the experimental nature of media richness perceptions
-
Carlson J.R., and Zmud R.W. Channel expansion theory and the experimental nature of media richness perceptions. Academy of Management Journal 42 2 (1999) 153-170
-
(1999)
Academy of Management Journal
, vol.42
, Issue.2
, pp. 153-170
-
-
Carlson, J.R.1
Zmud, R.W.2
-
16
-
-
0000740185
-
Information Richness: a new approach to managerial behavior and organizational design
-
Cummings L.L., and Staw B.M. (Eds), JAI Press, Homewood, Il
-
Daft R.L., and Lengel R.H. Information Richness: a new approach to managerial behavior and organizational design. In: Cummings L.L., and Staw B.M. (Eds). Research in organizational behavior 6 (1984), JAI Press, Homewood, Il 191-233
-
(1984)
Research in organizational behavior
, vol.6
, pp. 191-233
-
-
Daft, R.L.1
Lengel, R.H.2
-
17
-
-
0001229241
-
Organizational information requirements, media richness and structural design
-
Daft R.L., and Lengel R.H. Organizational information requirements, media richness and structural design. Management Science 32 5 (1986) 554-571
-
(1986)
Management Science
, vol.32
, Issue.5
, pp. 554-571
-
-
Daft, R.L.1
Lengel, R.H.2
-
19
-
-
39049084209
-
-
The Institute for Citizen Centred Service
-
Erin Research. Citizens first 3 (2003), The Institute for Citizen Centred Service
-
(2003)
Citizens first 3
-
-
Erin Research1
-
20
-
-
28244455763
-
-
National Performance Review, Washington, DC
-
Gore A. Businesslike government (1997), National Performance Review, Washington, DC
-
(1997)
Businesslike government
-
-
Gore, A.1
-
21
-
-
84869571048
-
A service quality model and its marketing implications
-
Grönroos C. A service quality model and its marketing implications. European Journal of Marketing 18 4 (1984) 36-44
-
(1984)
European Journal of Marketing
, vol.18
, Issue.4
, pp. 36-44
-
-
Grönroos, C.1
-
22
-
-
84909240440
-
Individual differences in attitude structure
-
Haddock G., and Maio G.R. (Eds), Psychology Press, Hove
-
Haddock G., and Huskinson T.L.H. Individual differences in attitude structure. In: Haddock G., and Maio G.R. (Eds). Contemporary perspectives on the psychology of attitudes (2004), Psychology Press, Hove 35-56
-
(2004)
Contemporary perspectives on the psychology of attitudes
, pp. 35-56
-
-
Haddock, G.1
Huskinson, T.L.H.2
-
29
-
-
85046520137
-
Motivated resistance and openness to persuasion in the presence or absence of prior information
-
Kruglanski A.W., Webster D.M., and Klem A. Motivated resistance and openness to persuasion in the presence or absence of prior information. Journal of Personality and Social Psychology 65 (1993) 861-876
-
(1993)
Journal of Personality and Social Psychology
, vol.65
, pp. 861-876
-
-
Kruglanski, A.W.1
Webster, D.M.2
Klem, A.3
-
30
-
-
84990358758
-
Marketing in the Public Sector: Towards a Typology of Public Services
-
Laing A. Marketing in the Public Sector: Towards a Typology of Public Services. Marketing Theory 3 4 (2003) 427-445
-
(2003)
Marketing Theory
, vol.3
, Issue.4
, pp. 427-445
-
-
Laing, A.1
-
32
-
-
84986076185
-
A key to marketing financial services: The right mix of products, services, channels and customers
-
Lee J. A key to marketing financial services: The right mix of products, services, channels and customers. Journal of Services Marketing 16 3 (2002) 238-258
-
(2002)
Journal of Services Marketing
, vol.16
, Issue.3
, pp. 238-258
-
-
Lee, J.1
-
33
-
-
40649106647
-
-
Liikanen, E. (2001). Europe-An information society for all. Retrieved 10-10, 2006, from http://europa.eu.int/rapid/pressReleasesAction.do?reference=SPEECH/01/180&format=HTML&aged=0&language=EN&guiLanguage=en
-
Liikanen, E. (2001). Europe-An information society for all. Retrieved 10-10, 2006, from http://europa.eu.int/rapid/pressReleasesAction.do?reference=SPEECH/01/180&format=HTML&aged=0&language=EN&guiLanguage=en
-
-
-
-
34
-
-
84909099190
-
The function-structure model of attitudes: Incorporating the need for affect
-
Haddock G., and Maio GR. (Eds), Psychology Press, Hove
-
Maio G.R., Esses V.M., Arnold K.H., and Olson J.M. The function-structure model of attitudes: Incorporating the need for affect. In: Haddock G., and Maio GR. (Eds). Contemporary perspectives of the psychology of attitudes (2004), Psychology Press, Hove
-
(2004)
Contemporary perspectives of the psychology of attitudes
-
-
Maio, G.R.1
Esses, V.M.2
Arnold, K.H.3
Olson, J.M.4
-
36
-
-
13244255558
-
Emotions as a mechanism for boundedly rational agents, the fast and frugal way
-
Muramatsu R., and Hanoch Y. Emotions as a mechanism for boundedly rational agents, the fast and frugal way. Journal of Economic Psychology 26 2 (2005) 201-221
-
(2005)
Journal of Economic Psychology
, vol.26
, Issue.2
, pp. 201-221
-
-
Muramatsu, R.1
Hanoch, Y.2
-
40
-
-
0001312089
-
Servqual: A multi-scale for measuring consumer perceptions of the service quality
-
Parasuraman A., Zeithaml V.A., and Berry L.L. Servqual: A multi-scale for measuring consumer perceptions of the service quality. Journal of Retailing 64 1 (1988) 12-40
-
(1988)
Journal of Retailing
, vol.64
, Issue.1
, pp. 12-40
-
-
Parasuraman, A.1
Zeithaml, V.A.2
Berry, L.L.3
-
41
-
-
39749182179
-
Governmental service channel positioning
-
Gronlund A., Scholl H.J., Andersen K.V., and Wimmer M.A. (Eds), Trauner Druck, Krakow, Poland
-
Pieterson W., and van Dijk J. Governmental service channel positioning. In: Gronlund A., Scholl H.J., Andersen K.V., and Wimmer M.A. (Eds). Communication Proceedings of the Fifth International EGOV Conference 2006 (2006), Trauner Druck, Krakow, Poland
-
(2006)
Communication Proceedings of the Fifth International EGOV Conference 2006
-
-
Pieterson, W.1
van Dijk, J.2
-
42
-
-
0012320157
-
Challenging human interaction in the delivery of banking services: New Zealand as a microcosm of European banking in the future
-
Prendergast G., and Marr N. Challenging human interaction in the delivery of banking services: New Zealand as a microcosm of European banking in the future. Journal of Euromarketing 4 1 (1994) 83-98
-
(1994)
Journal of Euromarketing
, vol.4
, Issue.1
, pp. 83-98
-
-
Prendergast, G.1
Marr, N.2
-
44
-
-
40649122705
-
De overheid als dienstverlenende instelling
-
Zuurmond A., Frissen P.H.A., Huigen J., Snellen I.T.M., and Tops P.W. (Eds), Vuga, Den Haag
-
Scheepers A., and Kommers C. De overheid als dienstverlenende instelling. In: Zuurmond A., Frissen P.H.A., Huigen J., Snellen I.T.M., and Tops P.W. (Eds). Informatisering in het openbaar bestuur (1994), Vuga, Den Haag
-
(1994)
Informatisering in het openbaar bestuur
-
-
Scheepers, A.1
Kommers, C.2
-
47
-
-
77956784172
-
Towards a hierarchical model of intrinsic and extrinsic emotions
-
Vallerand R.j. Towards a hierarchical model of intrinsic and extrinsic emotions. Advances in Experimental Social Psychology 29 (1997) 271-360
-
(1997)
Advances in Experimental Social Psychology
, vol.29
, pp. 271-360
-
-
Vallerand, R.j.1
-
48
-
-
40649092753
-
-
van Deursen, A., & Pieterson, W. (2006). The internet as a service channel in the public sector. Paper presented at the ICA Conference, Dresden, Germany.
-
van Deursen, A., & Pieterson, W. (2006). The internet as a service channel in the public sector. Paper presented at the ICA Conference, Dresden, Germany.
-
-
-
-
52
-
-
79953409450
-
Educational organizations as loosely coupled systems
-
Weick K.E. Educational organizations as loosely coupled systems. Administrative Science Quarterly 21 (1979) 1-19
-
(1979)
Administrative Science Quarterly
, vol.21
, pp. 1-19
-
-
Weick, K.E.1
-
54
-
-
0001822477
-
Attitudes: A new look at an old concept
-
Bar-Tal D., and Kruglanski A.W. (Eds), Cambridge Univ. Press, Cambridge, UK
-
Zanna M.P., and Rempel J.K. Attitudes: A new look at an old concept. In: Bar-Tal D., and Kruglanski A.W. (Eds). The social psychology of knowledge (1988), Cambridge Univ. Press, Cambridge, UK 315-334
-
(1988)
The social psychology of knowledge
, pp. 315-334
-
-
Zanna, M.P.1
Rempel, J.K.2
|